MW Melissa Woods
936-***-**** E: firstname.lastname@example.org
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Skilled Sales Associate with 8 year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.
Client-focused Sales Representative with 8+ years of providing solutions to customers.
Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. SKILLS Problem-solving skills
Cash register operation
Customer service focus
Excellent people skills
Exceptional customer service
Opening and closing procedures
Cash register operations
WORK HISTORY OWNER OPERATOR 04/2014 to 07/2018
Woods Painting Huntsville, TX
Created successful marketing and promotions plans that drove revenue growth.
Recruited and hired talented staff to fill key positions. Developed and implemented detailed business plan to get operations running on the best foundation.
Established and maintained strong procedures for daily operations. Picked up incoming stock and delivered materials to designated locations. Established long-term customer relationships through prompt and courteous service.
Forecasted manpower requirements based on daily workload and company targets.
Oversaw hiring and training of 5 new employees each quarter. Conducted monthly inventories of materials on the work floor. Picked products for specific routes according to pick sheets. ASSISTANT MANAGER 09/2012 to 03/2015
World Acceptance Corporation Huntsville, TX
Immediately addressed problems with customers to promote quick and successful resolution.
Interacted with customers as they entered the store to determine what their needs were.
Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Actively pursued personal learning and development opportunities. Communicated clear expectations and goals to each team member. Monitored security and handled incidents in a calm and professional manner.
Built relationships with customers to increase likelihood of repeat business. Determined customer needs by asking relevant questions and listening actively to the responses.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Wrote sales slips and sales contracts.
Responded to customer questions and requests in a prompt and efficient manner.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Responded to customer concerns with friendly and knowledgeable service. Cleaned and organized the store, including the checkout desk and displays.
CHIROPRACTIC ASSISTANT 01/2010 to 07/2012
Joint & Spine Center: Jeffrey Pruski DC Cert. MDT Huntsville, TX Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Certified that equipment and supplies were properly maintained for quality patient care and safety.
Performed lab tests and communicated results.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Closely monitored acute conditions.
Improved ED administration by compiling and analyzing data and identifying areas of improvement.
Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
Routinely collaborated with department managers to correct problems and improve services.
PHYSICAL EDUCATION TEACHER 07/2007 to 05/2008
Huntsville Independent School Huntsville, TX
Coached Basketball team with 10 students.
Taught physical education classes covering exercise strategies, sports, and safety.
Conveyed health and well-being concepts beyond physical fitness. Completed documentation of classroom and individual recordkeeping. Assessed student physical fitness levels and adjusted objectives according to successes.
Collaborated with other teachers to develop, implement, and assess IEP plans.
Complied with state and federal standards for physical fitness benchmarks and exercise programs.
Planned and executed special events such as Jump Rope For Heart Association.
Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises.
Managed and maintained school equipment and facility grounds. Facilitated group sessions and provided one-on-one support. Created new lesson plans based on course objectives. Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
Met with parents to resolve conflicting educational priorities and issues. Successfully improved student participation in the classroom through integration of creative role-playing exercises.
SALES ASSOCIATE 11/2006 to 05/2007
JCPenney Huntsville, TX
Updated computer inventory listings.
Demonstrated use and care of merchandise.
Organized racks and shelves to maintain the visual appeal of the store. Suggested accessories and complementary purchases. Accepted and processed returns.
Prepared merchandise for sales floor.
Prioritized and accomplished wide range of tasks each shift. Provided repeat customers with exceptional care and attention. Answered questions regarding the store and its merchandise. Directed individuals to merchandise locations.
Stocked shelves and supplies and organized displays. Helped customers with questions, problems and complaints in person and via telephone.
Followed latest market trends.
Kept work areas clean and neat at all times.
Reported incidents to management.
Developed positive customer relationships through friendly greetings and excellent service.
Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members. EDUCATION Certiied EKG Technician Allied Health 2018 Sam Houston State University, Huntsville, TX
Continuing education in Allied Health
High School Diploma 2006
Heritage Christian Academy, Huntsville, TX