Scarborough, Ontario, M1V 2B4
April 30, 2019
Dear Hiring Manager,
I am writing with interest great interest in the position of Office Administration Assistant.
During my 24 years experience as an Administrative Assistant with the City of Toronto, I have gained a comprehensive knowledge of SAP/TES, Microsoft Word, Excel, PowerPoint, Access, Gmail and Outlook. Working in various positions in the local office has also given me the opportunity to work with the general public and staff at all levels, thus enhancing my ability to communicate effectively.
Being the Administrative Assistant supporting the Director, Social Services, the Manager, Social Services and the Community & Labour Market Manager, my responsibilities varied and I effectively managed a variety of tasks simultaneously. During my eight years experience in this position, I have demonstrated my ability to exercise independent judgement, and discretion in dealing with confidential matters. I work well under pressure and enjoy the challenges presented to me.
I was actively involved in various special projects and committees in the Local Office. I have been a member of the Local Operations Committee where I represented the Administrative Support Team and served on the Client Advisory Committee. Other involvement included the 40th Anniversary Committee of the East Toronto Social Services.
Given the opportunity to perform in this position, I feel confident I would have the skills and experience required in making a signification contribution to your company.
I look forward to hearing from you on this opportunity.
24 Muirlands Dr
SKILLS AND ABILITIES
Committed to maintain quality and efficiency.
Ability to work and independently and effectively as part of a team.
Reliable, conscientious and pleasant personality.
Excellent listening and effective communication skills.
Comprehensive knowledge of MS Word, Excel, PowerPoint, Access, Project and Outlook.
Typing/Keyboarding speed of 75 wpm.
Computerized payroll (TES/SAP), bookkeeping and accounting.
Excellent knowledge of office practices and procedures.
Feb ’92 – 2014 CITY OF TORONTO
Community & Neighbourhood Services
Social Services Division
1992 – 2004 East Toronto Employment & Social Services
1631 Queen Street East
Administrative Assistant III
Prepared internal and external correspondence, statistics, letters, and memorandums.
Prepare and schedule meeting agendas and minutes.
Prepare PowerPoint presentations, forms, graphs, charts tables and reports.
Order office supplies and follow-up on delivery.
Prepare correspondence and memorandums for staff as required.
Handle incoming and outgoing phone calls / inquiries and correspondence for external agencies, internal staff and the general public.
Bi-weekly computerized payroll (TES/SAP) for all staff.
Assisted employment counsellors with referring and booking clients to appropriate agencies and training sessions.
Prepared and edited clients’ resumes.
Created and maintained a computerized resume bank of job ready clients.
Prepared summary of all cases investigated and forward to Legal & Fraud Unit for further investigation and/or Court Cases.
Collect fraud allegations and information from the public and forwarded information to the correct channel for further investigation.
Created and maintained a training database for various staff.
Scheduled staff for internal and external training.
Administrative Assistant III – Continued
Prepared packages and materials for staff training.
Reviewed all inactive cases with overpayment.
Contacted clients and discussed ability to repayment overpayment and scheduled payment plans.
Communicated between Systems Unit and Help Desk with computer hardware/software programs.
Installed software on computers and rebuild workstations.
Daily backup of data server.
Prepared monthly and ad hoc data reports and correspondence.
Assisted staff in solving computer/system problems using software programmes.
Maintained computer inventory and telephone user lists.
Troubleshooted for various office equipment, including computers, printers, telephones, fax machines and photocopier.
Maintained and logged problems in a tracking system.
2004 – 2010 East Toronto Employment & Social Services
1631 Queen Street East
Administrative Assistant II
2010 – 2014 Consilium Place Employment & Social Services
150 Consilium Place Suite 1100
Administrative Assistant II
Handled/Maintained financial supplies for office such as blank drug cards, cheques, glasses vouchers, master card, TTC tokens, petty cash.
Review all incoming and outgoing payments to clients and outside agents.
Prepared, assigned and scheduled all daily assignments to Support Assistant C.
Verified all Support Assistant C assignments at end of day.
Scheduled training sessions for Support Assistant.
Ordered office supplies and check invoices for payment.
Maintain and update office operating yearly budget.
Prepare ad hoc reports for management staff.
Process office bills/invoices such as telephone, FAX, taxi, and Equifax.
Monitor phone system for office.
Process and prepare documents for financial annual audit.
2015 – 2017 Kelly’s Bridal & Boutique
Set up of new bridal store Created inventory database
Accounts payable and receivable Contact and ordered gowns from wholesaler
REFERENCES AVAILABLE UPON REQUEST