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Customer Service Data Entry

Richmond Hill, Ontario, Canada
April 30, 2019

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Solutions-focused professional with extensive experience within all facets of economy, administrative and customer-service management in oil and gas industry. Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service.

More than 10 years’ combined experience as an economist and office administrator working in corporate environments in the area of policy development and planning

Expertise in establishing and executing organizational goals, overseeing financial activities

Experienced in managing service activities and applying new technologies to increase efficiency in the workplace

Adept at organizing and planning activities, booking facilities and scheduling business meetings

Strong analytical, time management and organizational skills with high attention to detail

Excellence in negotiating and finalizing contracts or agreements, expertise in proofreading documents, report writing and conducting research

Excellent customer service skills and experience, interpersonal and problem solving skills with an ability to establish and maintain strong working relationships with key stakeholders

Proficient in MS Word, MS Excel, MS Outlook, database management

Bilingual in English and Russian


Administration/Office Support

Maintained a courteous and professional attitude on the telephone at all times and offered immediate attention by answering all inquiries promptly

Managed the inventory process and client statistics in the company, ensured that information was accurate and easy to retrieve, prepared and drafted correspondence and proposals for managers in a timely manner

Conducted research, collected and organized data for monthly reports and ensured all corporate procedures and policies were followed

Customer Service

Greeted the public and answered phones in a professional and courteous manner and gave detailed information about services, striving toward the achievement of common in goals and objectives

Searched company and database for customer information and updated fields when necessary and ensured that all customer information was accurate

Addressed customer complaints and concerns promptly and ensured that all customers were satisfied with the solution that was provided

Made suggestions to the organization about to how to improve customer service based on feedback obtained from customers

Economic Analysis/Consultation

Planning and analysis of the economic activity of the enterprise in oil and gas industry

Calculation and the analysis of the economic efficiency of newly introduced production methods

Implemented accounting and control procedures for planned economic targets and indicators

Analysis of technical and economical indicators of activity of enterprise in general

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Data Entry Clerk, Nimble Information Strategies Inc. - Toronto, ON

Recruited to handle data entry and other administrative tasks (April, 2019).

Assistant Property Manager - Platinum on the Humber - Toronto, ON August 2018 - April 2019

Providing onsite office management to one of the company’s largest condo Corporations with 238 units in the building

Manage the onsite office during posted hours in a punctual and consistent manner

Assisting residents that consist of owners and/or their tenants with all their needs from helping them move in to moving out and everything they need in between with courtesy and professionalism

Respond to emergency situations urgently with a sense of control and in a calm manner

Preparing and posting relevant notices in the building

Working with and building relationships with contractors to have regular maintenance and any additional work being done in the building

Managing all types of paperwork efficiently (i.e. processing invoices, updating master owner list and related documentation for new owners, assist in preparation for the annual general meeting etc.)

Collecting and depositing monthly fees and following up on outstanding A/R

Attend and minute the monthly Board meetings to resolve ongoing building issues on a daily basis

Professional achievements

Preparation and implementation of Electronic Document Management System in company for effective management system and overall business competiveness (program of automation for accounting and movement of technical means of production). It proved highly efficient, a great value for company to store documents in the safest way and get information or data quickly and reliably.


Economist – Operational Support Department 2013 - 2017

JSC Transneft-Prikamye, Kazan, Russia

Leading Economist – Department of Economy 1999 - 2013

JSC Tatneft, Almetyesvk, Russia


Advanced training courses 2000

Academy of National Economy of the Russian Federation, Moscow, Russia

Oil and gas business, certificate on professional development and enhancing skills

Bachelor’s Degree in Economics and Management of Oil and Gas Industry 1999

Almetyevsk Oil Institute, Russia

CPR/First Aid Certification, Ontario 2018

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