Customer Service Analyst

Baxter M Slocumb JR

**** ***** ****** ************, ** 19150

Phone: 215-***-****, Email: ******@*****.***

SUMMARY/OBJECTIVES

Dependable team player with organizational and interpersonal skills with customer service.

Experience in billing and collections, monthly financial reconciliations.

And to obtain a position with a company that offers diversity and an opportunity for development and growth.

COMPUTER SKILLS

Proficient in Microsoft Office Programs.

Collect One Work Card (Citrix Systems).

Excel System.

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EXPERIENCE

2011-Present

Analyst, Lincoln Educational Services

·The tuition funding group financial servicing department collecting delinquent accounts.

· Processing students tuition payments to keep accounts current to stay enrolled.

·And to keep accounts active to complete the various programs.

·Updating accounts with the proper letters at certain days delinquent.

1992-2009

Analyst, First Union Bank-Wells Fargo & Company

·Specialty Group Collection-determine collection process for vehicle repossession and investigate default accounts

·Triage Unit- responsible for customer account review and coding prior to release for collection. Verify proper vehicle title and contract.

·Repossession/Collection- secure past due payments and mitigate loss for the company, skip trace accounts by reviewing credit bureaus, fast data, and customer contracts.

·Prime Equity Credit Line 2nd Mortgages- customer contact and negotiation and assist with payment arrangements. Review account for foreclosure (last resort).

·Lease Car Loans- monitor and process 60 day past due accounts thru repossession; review accounts for other options or recourse.

·Student Loans & Credit Cards- process accounts 30 to 120 days past due;resolve customer disputes,collection and closing.

EDUCATION

Community College of Philadelphia-Business Administration Course

Thompson Institute-Certificate Program

Lincoln College Prep High School-Diploma

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