Resume

Sign in

Customer Service Specialist

Location:
Rawdat Al Khail, Qatar
Salary:
QR5000
Posted:
April 30, 2019

Contact this candidate

Resume:

Page * of *

CURRICULUM VITAE

NAME : JAMES THUKU GITITI

POSITION : CONTROL ROOM OPERATOR

NATIONALITY : KENYA

DOB : 13

TH

JANUARY 1994

EXPERIENCE : OVER 4 YEARS

HEIGHT : 5.9

LANGUAGES : ENGLISH SWAHILI & KIKUYU

CONTACT : +254*********(WhatsApp)

+974-****-**** – Qatar

EDUCATION BACKGROUND

Institution : Amboseli Institute of Hospitality

Course : Certificate in Hospitality and Hotel Management Institution : Kenya Institute of Security and Criminology (K.I.S.C) Course : Diploma in Security Management and Legal Studies Secondary : NAARO HIGH SCHOOL

Awarded the Kenya Certificate of Secondary Education Primary : MUGAA-INI PRIMARY SCHOOL

Awarded the Kenya Certificate of Primary Education WORK EXPERIENCES

2018- 2019

Doha Security Services

Position: Control Room Operator

Duties Responsibilities

• Update record of new Guards on Training and send report to Operations.

• Follow up Guards sent or scheduled for interview as required.

• Communicate with Inspectors or Patrolling Supervisors any issues or incidents reported by the Guards in the locations

• To record all reports in accordance with client procedures and policy. Page 2 of 3

• To report all incidents to management in an accurate manner.

• To be fully acquainted with all emergency procedures.

• Takes general phone calls.

• Ensure about the guards’ welfare.

• Follow up with Camp Boss to make sure about the Guards grooming.

• Monitoring the CCTV – Reporting and monitoring any incidents or suspicious activities.

• Manning the operation of the electronic gates of office.

• Receive, record, react, relay, dispatch during emergency calls and situations.

• Receive, record and pass on to concerned individual such vital information or instructions conveyed or reported.

• Assist field staff on their back up support requirements.

• Provide or dispatch back up driver and transportation when required.

• Back up measures in case of emergencies, power failure and disturbances

.

2016- 2017:

Golden Palm Breeze Hotel Kenya

Position: Head Waiter

Duties and Responsibilities

• Ensuring that diner receive high quality service

• Overseeing proper order and flow of dishes

• To welcome, sit and take food orders from the guest

• To communicate with other restaurant staff and departments

• To ensure that all billing procedure is through, correct and signed at completion of each meal 2013:2015

KK SECURITY CO.LTD KENYA

Position: Security Guard

Duties and Responsibilities

• Respond to alarms and calls of distress.

• Stop suspicious people and ask for identifications.

• Investigate thefts and police reports.

• Call for aid if necessary.

• Use of walkie talkies and cell phones to stay in contact with security supervisor

• Check purses, pockets and bags for suspicious items.

• Inspect and adjust security systems, equipment and machinery to ensure operational use and to detect evidence of tampering.

Page 3 of 3

Referees

Available upon request



Contact this candidate