Administrative Assistant Customer Service
Resume:
Bharti Goyal
Professional Summary
Knowledgeable Human Resource Administrative Assistant with extensive experience in recruiting, phone interview screening and reference checking. Proven experience in handling operational support duties along with great ability to manage tier one duties. Versatile and well organized administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running a flawless office system. Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills.
Work History
Acubeix Inc. Toronto - HR Administrative Assistant 09/2017 - Current
Track progress, deadlines, and priorities of all projects
Worked within the billing functional area and business units to ensure accurate customer invoicing per established deadlines
Sort incoming resumes and logs them into appropriate tracking spreadsheets
Maintain a satisfied level of customer service with clients both internal and external
Properly handle client requests through responsiveness, follow-up, and escalation
Prepare invoices for all the projects and maintain records.
Participating in recruitment efforts
Posting job ads and organizing resumes and job applications
Scheduling job interviews and assisting in interview process.
Collecting employment and tax information
Ensuring background and reference checks are completed.
Preparing new employee files
Overseeing the completion of compensation and benefit documentation
Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
Administering new employment assessments
Maintaining current HR files and databases
Updating and maintaining employee benefits, employment status, and similar records
Completing termination paperwork and assisting with exist interviews **********@*****.***
Toronto, Ontario
Skills
Interpersonal skills
Database maintenance
HRIS
Vendor portal management
Data analysis
Document scanning
Budgeting and finance
Strong verbal communication
Report writing
Extremely organized
Project Management
Administrative support
Prepare invoices
Adherence to company privacy and
confidentiality policies
Recruitment, screening resumes
Education
2016
Centennial College
Toronto
Business Management
2010
Gujarat University
MBA: Human Resource
2008
Gujarat University
Bachelor's: Commerce
Produce ad hoc reports and documents for senior team members
Support Account Delivery Manager with daily operational functions
Analyzed departmental documents for appropriate distribution and filing
Centennial College - Progress Campus - Student Ambassador Toronto, ON
01/2016 - 12/2016
Giving tours of campus to students and families
Accurately and completely input student information into the database
Contact various departments on campus to schedule additional appointments
Schedule campus visits for large school groups, guidance counselors and independent consultants
Assist with convocation week, open houses, interview days, counselor days, and any other events hosted or co-hosted by the admissions office
Provide outstanding customer service to all prospective students.
Mentored students to increase satisfaction and help each engage in campus life
Monitored and screened visitors to verify accessibility to inter-office personnel
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure student satisfaction Shiv Shakti Logistics India - Senior HR And Administrative Assistant 01/2014 - 01/2015
Assisting with employee relations
Advising employees and helping them make informed decisions about their careers
Helping employees with benefit issues
Examining employee records to answer inquiries and provide information to authorized persons
Preparing badges, passes, and identification cards for staff
Assembling new hire information packs
Reviewing staff monthly vacation reports
Planning and coordination HR presentations and training sessions
Reviewing, auditing, and verifying monthly invoices Reference
Available on request
Technical Skills
MS Excel (excel spreadsheets), Word,
Outlook, PowerPoint, Access and
Windows operating systems
Human Resource Information System
Vendor portal management
Accomplishments
Successfully completed two months of
HR internship in a private organization,
India
Project: Successfully completed a
survey on Employees satisfaction in the
Hotel Industry in India
Designed a more efficient Excel
template to track and manage
contractor's database
.
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