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Administrative Assistant Customer Service

Toronto, Ontario, Canada
April 30, 2019

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Bharti Goyal

Professional Summary

Knowledgeable Human Resource Administrative Assistant with extensive experience in recruiting, phone interview screening and reference checking. Proven experience in handling operational support duties along with great ability to manage tier one duties. Versatile and well organized administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running a flawless office system. Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills.

Work History

Acubeix Inc. Toronto - HR Administrative Assistant 09/2017 - Current

Track progress, deadlines, and priorities of all projects

Worked within the billing functional area and business units to ensure accurate customer invoicing per established deadlines

Sort incoming resumes and logs them into appropriate tracking spreadsheets

Maintain a satisfied level of customer service with clients both internal and external

Properly handle client requests through responsiveness, follow-up, and escalation

Prepare invoices for all the projects and maintain records.

Participating in recruitment efforts

Posting job ads and organizing resumes and job applications

Scheduling job interviews and assisting in interview process.

Collecting employment and tax information

Ensuring background and reference checks are completed.

Preparing new employee files

Overseeing the completion of compensation and benefit documentation

Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)

Administering new employment assessments

Maintaining current HR files and databases

Updating and maintaining employee benefits, employment status, and similar records

Completing termination paperwork and assisting with exist interviews


Toronto, Ontario


Interpersonal skills

Database maintenance


Vendor portal management

Data analysis

Document scanning

Budgeting and finance

Strong verbal communication

Report writing

Extremely organized

Project Management

Administrative support

Prepare invoices

Adherence to company privacy and

confidentiality policies

Recruitment, screening resumes



Centennial College


Business Management


Gujarat University

MBA: Human Resource


Gujarat University

Bachelor's: Commerce

Produce ad hoc reports and documents for senior team members

Support Account Delivery Manager with daily operational functions

Analyzed departmental documents for appropriate distribution and filing

Centennial College - Progress Campus - Student Ambassador Toronto, ON

01/2016 - 12/2016

Giving tours of campus to students and families

Accurately and completely input student information into the database

Contact various departments on campus to schedule additional appointments

Schedule campus visits for large school groups, guidance counselors and independent consultants

Assist with convocation week, open houses, interview days, counselor days, and any other events hosted or co-hosted by the admissions office

Provide outstanding customer service to all prospective students.

Mentored students to increase satisfaction and help each engage in campus life

Monitored and screened visitors to verify accessibility to inter-office personnel

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure student satisfaction Shiv Shakti Logistics India - Senior HR And Administrative Assistant 01/2014 - 01/2015

Assisting with employee relations

Advising employees and helping them make informed decisions about their careers

Helping employees with benefit issues

Examining employee records to answer inquiries and provide information to authorized persons

Preparing badges, passes, and identification cards for staff

Assembling new hire information packs

Reviewing staff monthly vacation reports

Planning and coordination HR presentations and training sessions

Reviewing, auditing, and verifying monthly invoices Reference

Available on request

Technical Skills

MS Excel (excel spreadsheets), Word,

Outlook, PowerPoint, Access and

Windows operating systems

Human Resource Information System

Vendor portal management


Successfully completed two months of

HR internship in a private organization,


Project: Successfully completed a

survey on Employees satisfaction in the

Hotel Industry in India

Designed a more efficient Excel

template to track and manage

contractor's database


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