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Customer Service Social Media

Toronto, Ontario, Canada
April 30, 2019

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MARIAM KHALIL / C: 647-***-****

**** ********* *****, ******


An organised, detail oriented, conscious self starter, able to strategise and prioritise to accomplish multiple task and stay calm under pressure. Personable and dedicated Customer Service Representative with experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. SKILLS

• Communication

• Management

• Creative Writing

• Social Media Management

• Graphic Designing

• Customer Support

• Goal setting

• Strategic networking


Customer Support Representative / Creative Renovations - Mississauga, Ontario 11/2018 - Current

• Receiving and placing customer service telephone calls.

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

• Resolving customer complaints, managing database records, drafting status reports on customer service issues

• Data entry and research as required to troubleshoot customer problems Marketing Coordinator / Harlequin Marquees Event Services LLC - Dubai, Dubai 06/2015 - 04/2016

• Responsible for developing, implementing and executing strategic marketing plans for the entire organisation (or lines of business and brands within an organisation) in order to attract potential customers and retain existing ones.

• Managing day-to-day tasks include managing and coordinating marketing and creative staff, leading market research efforts to uncover the viability of current and existing products/services and liaising with media organisations and advertising agencies.

• Overall responsibility for brand management and corporate identity. Social Media Management / Zomato Middle East - Dubai, United Arab Emirates 05/2014 - 04/2015

• Cold called business representatives, attended networking events and prospected leads.

• Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.

• Analyzed market data to determine and target key audience or segments.

• Managed client accounts, including addressing inquiries and applying feedback to meet customer needs. EDUCATION AND TRAINING

Manipal Academy of Higher Education - Dubai Campus - Dubai, Dubai 2012 Bachelor’s in media and Communications: Advertising, Event Management and Public Relations FAD International Academy Pune - Pune, MH 2013

Diploma in Photography: Creative Arts

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