Customer Service Administrative Assistant

Objective: Leverage the eight years of unique leadership experiences gained from my time in the US Navy as well as the customer service skills gained at Apple to continue my growth.

Work Experience

Apple Store 2015-Present

Technical Specialist Staten Island, NY 05/2018- present

Operations Specialist Staten Island, NY 7/2017- 05/2018

Operations Specialist SoHo, NY 11/2016-7/2017

Specialist Bethesda Row, Maryland 08/2015-11/2016

Provide customers with in depth information about Apple products to foster a strong relationship with Apple

Perform basic to advanced troubleshooting support for iOS devices

Provide basic to intermediate support for MacOS devices

Use strong communication skills to ensure customers are able to properly utilize their new technology

Use research and critical thinking skills to provide customers with the complete solution

Work well with a team to provide superior customer service in a timely fashion

Create a culture of feedback to ensure all steps of the customer experience are as enjoyable and efficient as possible

Provide back stage support which includes inventory management – organizing, receiving, and storing products

United States Navy Veteran served 2007-2015

Leading Petty Officer Fairfax, Virginia

Fairfax Health Center, Behavioral Health Clinic 02/2015-5/2015

Prepared clinic for the Joint Commission Inspection

Updated and reviewed all SOPs and Joint Task Records to ensure clinic maintained appropriate safety regulations

Assisted front desk staff in clerical aspects of the daily clinic operations; which included checking patients in, making appointments, finding and retrieving records for providers, and scanning records into online systems

Reviewed correspondence daily to ensure policies were followed and communicated information to the staff of 8 personnel

Coordinated and tracked faculty trainings and certifications to safeguard patient care

Healthcare Technician

Hospital Corpsman Third Class, Fort Belvoir, Virginia

Fort Belvoir Community Hospital Outpatient Behavioral Health 04/2014-02/2015

Co-Occurring Partial Hospitalization Clinic 03/2013-04/2014

Residential Treatment Center 09/2011-03/2013

2nd Assault Amphibian Battalion Aid Station, Camp Lejeune, North Carolina 05/2008-07/2011

Served as an administrative assistant for front desk servicing 50 patients per day for the clinic. Efforts included greeting patients, creating reports, ordering supplies, updating SOPs and supporting five departments included in the directorate

Followed well defined procedures to facilitate clinic services and assist staff during day to day operations

Collected over four hundred patient forms into online system to better streamline patient care

Collected and disseminated mail to staff throughout the directorate

Served as Safety officer, performing safety inspections and disseminating pertinent safety information

Supervised the maintenance of over eight hundred immunization records for personnel and corresponded with high ranking members of the US Marines to ensure discrepancies in records were repaired

Prepared the medical documentation for roughly seventy-five marines for a deployment while also supervising a junior service member throughout the eleven-month long deployment process

System Skills: Windows XP, Microsoft Office Suite: Word, Excel, Power Point, Outlook and Internet Explorer

Education & Training

CompTIA A+

Apple Service Fundamentals

AciT

College courses: University of Maryland University College, College of Staten Island 06/2015 – present

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