Administrative Assistant Customer Service

Objective

I am an Energetic, self-motivated and detail-oriented individual with excellent interpersonal and communication skills, which I had acquired over my 7 years of diverse work in customer service, office demeanor and telecommunication. Hence seeking to leverage my expertise in an administrative position with your company.

Experience

Tim Horton

Supervisor/Trainer

January 2015 - November 2017

Demonstrated excellent customer service, trained and illustrated store policy to new recruits and managed an eight hour shift with minimal supervision, and still attain and exceeded restaurant target goals efficiently.

Operated a cash Register for cash and credit card transactions completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Immaculate Janitorial & Construction Site

Secretary

April 2017 – November 2017

Ordering of all PPE for the units

Knowledge of operation of standard office equipment

Maintain scheduling and calendar

Schedule & coordinate meetings appointment and monitoring incoming email.

NVRSRNDR INC

Administrative Assistant

July 2010 - September 2014

Handled administrative requests from senior managers, organized and scheduled appointments, planned meetings as well as taking detailed minutes etc.

Helped senior clerical staff complete daily workloads.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Answered phones and performed clerical office functions.

Tridon Communication

Call Centre Representative

October 2009 – August 2010

Properly directed inbound calls in phone queues fast and effectively to improve call flow.

Provided accurate and appropriate information in response to customer inquiries

Maintained up- to- date records at all times.

Education

St. Joseph Convent Marriqua, St. Vincent September 2004 - June 2009

High School Diploma

Centre High Campus, Edmonton 2010-2011

Academic Upgrading

Norquest College September 2017 – January 2018

Academic Upgrading

Skills

Excellent written & verbal communication

Attention to detail

Fast learner

Organized

Time management

Self motivated

File/records maintenance

Data entry documentation

Strong interpersonal skills

Proficient in Microsoft Office with basic comprehension of POSSE System

Dedicated team player

Deadline-oriented

Certification & Achievements

LEVEL 1-3 Microsoft Word

LEVEL 1-3 Microsoft excel

Standard First Aid & CPR Certificate

Awarded employee of the month 3 consecutive month

Awarded with Tim Horton Gold Card By the General Manager

Reference

Keliesha Edward 780-***-****

Frank Tavares 780-***-****

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