Manager Customer Service

I am in search of an employer that can benefit from my varied experience in successfully improving bottom-line, production and revenues I am a dedicated individual that is only satisfied with positive results and is willing to give the extra effort needed to get the job done right.

Work Experience:

Citi – Tamp, Florida – 05/2012 – 07/2018

Operation Support Specialist IV

Collaborated with Basel team, Regulatory Reporting team; as well as Treasury Team. As well as HRSS for North America.

Managed temp and contract staff for teams. Onboarding and termination process for both temp and Citi staff. Managed space allocation for over 150 employees. Coordinated all internal and international meetings. Cross department special project contributor. SME for Visa and passport requests. Travel reporting and booking, expense tracking, reporting and level one approval. Vendor relation for office equipment and supplies.

VOE contributor for 6 years.

Citi Lean Apprentice Certification

Citi Shared Service Mentor Program

Numerous RAVE reviews and PRAISE Awards.

Simply Speaking Coordinator program

KePRO – Tampa, Florida - 1/2008- 06/10/2011

Executive Department/QM Department Project Coordinator

Provide administrative and organizational support to the Director of Florida (FL) Operations & Manager for QM department in all projects and activities. Act as the bridge for coordination between management staff.

Handles all correspondence confidentially as needed including drafting responses, preparing reports and coordination with all departments in providing the information necessary to address the issues at hand.

Organize and support meetings with internal and external parties. Prepare and distribute actions associated with organizing meetings as assigned.

Maintains calendars for Director of FL Operations as needed.

Coordinate employee travel arrangements as required.

Prepares expense reports related to employee travel.

Assist with special projects and assignments as requested.

Provides back-up and temporary fill-in for other managers as directed.

Assist with the preparation of quarterly board report and in coordinating local and corporate proposals or strategic meetings.

Prepares Executive and QM Departments’ reports as requested.

Prepared quarterly presentations for Corporate Executive Team.

Handled all payable and new purchases for Florida site along with the daily activities of the office.

Daily interaction with corporate team and Executive team in Harrisburg.

Research work for RFI.

Special Projects

UR Plan review – Lead;

Coordinated facility move from 12,000ft to 4500ft facility;

Prepared 2009 Budget for $ 20,000,000.00 contracts;

Interim Customer Service Lead – 4 months;

Interim Project Coordinator – 1year and then offer the position fulltime;

Employee database coordinator;

Employee Newsletter;

Spearheaded and implemented Microsoft Office tutorial classes.

7/2006 – 1/2008 Contract work and temporary assignments

Worked in administrative setting, coordinating transition in Human Resource department was fundamental in coordinating guidelines for preparing department for file auditing for over 800 employees to include personnel, worker’s comp and confidential FDLE files. After assignment was completed the employer requested that I assisted in the IT department during the migration of their servers, this was an IT helpdesk position.

Black & Decker – Riverview, Florida - 9/2003 – 7/2006

Administrative Coordinator

Departmental Duties:

Managed outlook calendar for entire facility;

Attended monthly birthday meetings for plant associates, responsible for minutes and collected input from attendees and prepared confidential report for manager;

Maintain PeopleSoft database for new job requisitions and set up new hires to conform to corporate and federal reporting;

Track associates (work force of 200+) attendance and input of all schedule adjustment, vacations and sick days for associates in order to process weekly payroll;

Monitor overtime for each department and reported to plant manager;

Served as translator for human resources, EH&S and coordinators;

Served as backup for payroll by executing entire payroll process;

for Community Events Team: Coordinated the efforts of a group of 10 associates. Responsible for Blood Drive, Thanksgiving dinners, charitable contributions to League of Mercy, Metropolitan Ministries and Alpha House. In charge of entire production of 2005 holiday party which was held at HardRock Hotel & Casino. This event was allocated a budget of $11,000.00.

Education:

2/1999 - 12/2000 SunCoast Learning Center Certification - MCSE

Tampa - Florida - US

08/2006 AIU Online – Associate Degree - Business Administration

Hoffman Estates - Illinois - US

2016 Rasmussen College - BS with concentration in Business Administration

Tampa - Florida - US

Skills:

Bilingual- French; Bilingual- Spanish; MS Office Suite; QuickBooks; CarePlanner; Outlook; PeopleSoft; Kronos; Visio; Cerme, Taleo.

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