Business Development, Client Relations/Retention Sales professional

KELLI MEIKLE

*** ***** ****** **** ***** BAY ONTARIO P1B 1K3 705-***-**** **************@*******.***

To Whom It May Concern,

I am a highly capable and experienced Client Relations/Retention Sales professional. My years of experience in this field have allowed me to understand the significance of Client Satisfaction is of the utmost importance. Clients need to feel that they are listened to, they are important, and valued. In addition to prioritizing each client’s situation, it is vital to ensure the client completely understands all the benefits and parameters.

My work history includes but is not limited to being responsible for new business development and Marketing through prospecting, cold calling, networking and managing key accounts. Performed Lead Generation by researching and sourcing my own leads. Built strong client relationships by calling on hiring managers, C-level directors and owners. Developed a referral network where customers contacted me directly for their business to grow. Proven ability to win contracts. Attended remote daily sales meetings. Daily usage of ATS and CRM programs. Social Marketing for job postings and recruiting. I love speaking with clients and can confidently and naturally establish a rapport.

I am a highly energetic and dependable Business to Business Sales representative with a superb customer service and sales record. Forming new relationships with clients is something that I truly enjoy and have been very successful at. I enjoy the challenge of making the sale while informing the client about the variety of ways the company is beneficial, while building and maintaining relationships with clients. In my experience, confidence, industry knowledge, compassion and steady follow-up are among the vital attributes to client satisfaction success. I have an overwhelming desire to make lives better, one interaction at a time.

I have a quiet, well equipped home office to start work immediately. A work at home position requires the ability to prioritize, work independently and with confidence. I believe my entrepreneurial spirit, proven ability to self-motivate and years of Customer Relations/Sales experience would be a good match for your company.

My high energy and enthusiasm combined with my strong listening abilities ensures strong relationship building with clients. I place a high priority in closing the sale while providing as much information as possible to the client and maintaining the relationship with steady follow-up to ensure they are completely satisfied.

Thank you for taking the time to review my attached resume. Should you have any questions, please contact me at your earliest convenience. I look forward to hearing from you.

Sincerely,

Kelli Meikle

KELLI MEIKLE

476 FIRST AVENUE EAST NORTH BAY ONTARIO P1B 1K3 705-***-**** **************@*******.***

RELEVANT SKILLS

Extensive experience in Customer Relations and Sales

B2B Sales

Accurate and fast data entry

Strong ability to identify and resolve problems

Effective listening skills

Social Media Marketing

Successfully operate a home office

Excellent oral and written communication skills

Ability to multi-task in a high demand work environment to meet strict deadlines

Proficient in Microsoft Word, PowerPoint, Outlook and Excel

Experience with ATS and CRM systems

WORK EXPERIENCE

Self Employed 2018 – Present

Your Divine Self

Quantum Hypnotherapy

Certified Hypnotherapist

Created website

B2B Sales

Social Media Marketing

Book Appointments

Prospecting New Clients

Building Client Relationships

Create and maintain daily, weekly, monthly and yearly reports

Daily, weekly, monthly accounting and spreadsheets

Remote Appointment Setter 2017 - 2018

OTC Group

London ON, N6N 0A3

Supervisor: Carla Loshi

Called clients from lists provided by employer

Booked appointments on behalf of dealerships

Initiated assistance to clients that needed dealership issues resolved

Ensured clients were completely aware of all parameters to

obtain special offers

Kelli Meikle Page 2

Remote Account Manager

Nethire Staffing and Recruiting 2017 - 2017

Mississauga ON, L5S 1V7

Cold calling clients in Canada and USA to sell job postings

Social Media Marketing

Sourcing my own leads, C-level accounts

Strong maintenance and follow-up of accounts

Built and maintained client relationships

Worked with ATS system & NetHire’s Candidate Management System (CMS)

Maintained CRM database to ensure current accuracy

Online Account Manager

Self Employed

Brave Anime 2016 - Present

Home based business

Anime and Cosplay Merchandise

Created website

B2B Sales

Social Media Marketing

Attend trade shows and events

Purchased stock

Create and maintain client engagement

Selling Products

Daily, weekly, monthly accounting and spreadsheets

Create and maintain daily, weekly, monthly and yearly reports

Self Employed

Loving Earth 2007 - Present

Home based business

Earth Friendly Hemp Merchandise and Unique Products

Created website

B2B Sales

Social Media Marketing

Book Appointments

Prospecting New Clients

Building Client Relationships

Manufacture and sell products

Create and maintain daily, weekly, monthly and yearly reports

Daily, weekly, monthly accounting and spreadsheets

Kelli Meikle Page 3

Customer Relations/Retention Specialist

True North Chevrolet 2009 - 2012

Supervisor: Paul Thompson

Business Development

Listened to customer concerns and provided resolve

Client Retention via phone calls and emails

Outbound and inbound calls

Upsell products and services

Worked closely with the Service Manager & Technicians

Responded to customer calls, emails and in person to ensure Satisfaction

Dealt with customers that came to the office

Worked with all departments to ensure customer satisfaction

Created reports, Macros, Mailing lists & Mail merges

Appointment Co-Ordinator

Service Cash Office

Body Shop Reception

Processed time tickets for payroll

Multiple office duties

EDUCATION

1993 – 2015 Training

Many courses completed in various areas through previous employers. Attended

numerous workshops both online and in person. Including, but not limited to:

Customer Relations, Service Advisor/Sales workshops, Customer Service & Administration, Data Entry

Certificates

2018 Beyond Quantum Healing

Certified Hypnotherapist

Diploma

1993- 1994 Toronto School of Business

Travel & Tourism

Available Upon Request

Kelli Meikle Page 4

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