Software Analyst

Jigna Dave

Lake Hopatcong, NJ ***********@*****.***

Phone: 973-***-**** www.linkedin.com/in/jigna-dave-sr-analyst

Software Quality Analyst, Business Systems Analyst

Extensive experience in Software Quality Assurance that includes detailed knowledge of software development life cycle from business requirements analysis to product deployment in agile environment for IT for healthcare and IT for pharmaceuticals. Proven ability in managing projects from inception through deployment. Expertise in manual and automated testing within web based, client server and PeopleSoft applications. Solid work ethics and knowledgeable in business requirement analysis and business systems analysis.

Technical Skills

Certification: Certified scrum master

Languages: Java, SQL, HTML, VB .Net, ASP .Net, VB 6.0

Databases: Oracle, SQL Server, IBM Netezza, MS Access, Sybase, DB2,

Applications: Rally, Aqua Data Studio, SQL Developer, DB Visualizer, Informatica ETL Tool, TOAD

Tools: Jenkins, HP Quality Center, HP ALM, Selenium, JMeter, PeopleSoft, Swagger, MS Office, SOAP UI

Hardware: Apple iPad, Samsung tablets, IBM PCs, Dell PCs and peripheral devices.

Professional Experience:

United Health Group, Basking Ridge, NJ 2004-2019

Senior Quality Analyst – Optum Technology

Quality team leader interacting with cross-functional teams of business, development and system analysts’ while working closely with onshore and offshore to analyze project requirements, designs and timelines. Evaluating system changes developing test plans, test scripts to validate software functionality to comply with market usability.

Business system analyst analyzing business requirements to develop and review comprehensive design documents, workflow, mockups and data flow diagrams. Execute unit and integration testing to ensure successful Program Increment (PI) deployment for staging and production environments.

Scrum master heading PI planning, scrum meetings, sprint planning, sprint reviews, retrospectives, and backlog grooming. Experienced in facilitating Joint Application Design (JAD) sessions.

Environment: Java, SQL, Oracle, Netezza, Micro strategy, Data warehousing, IVR, PeopleSoft, XML

Analysis business requirements and proposed changes for client server and web based applications. Documenting detail design, identifying gaps using risk and impact analysis. Ensuring elimination of defects in early stage of Software Development Life Cycle (SDLC) facilitating development and quality teams in expediting application delivery.

Development of use cases and user stories in Rally for scrum team to be focused on daily commitments for successful product delivery in every PI. Tracking defects and status reporting to keep leaders and stakeholders appraised, winning compliments from management and peers.

Coaching scrum team, implementing process improvements of defect triage to conform to Requirement Traceability Metrix (RTM). Weekly triage with application owner to groom and prioritize backlog contributing to distinguished service to management.

Jigna Dave ***********@*****.*** Page 2

Managing multiple high priority complex projects on aggressive schedules while shifting priorities to support application deployments receiving management awards. Develop and maintain project materials on team sites resulting in optimal response to client queries.

Delivering application demos for clients to facilitate user acceptance testing saving time for the client teams and trainers resulting in accolades from business.

Quality assurance analysis performing integration, systems’ functional testing and data validation to support DevOps and CICD efforts. Meeting project deadlines for user acceptance, load and stress testing enhancing application performance, robustness and scalability for Chrome, Firefox, IE browsers.

Quality assurance on mobile devices to design, develop and review test plans including full life cycle test cases and test data.

Dendrite International, Morristown, NJ 2001 – 2004

Pfizer Quality Assurance Analyst II – IT pharmaceuticals division

As a project lead work closely with the QA Manager, Pfizer Project Managers, Pfizer Hardware Services and Developers to analyze Pfizer US and Canada sales force system specifications. Create test plans and test summaries to ensure quality product for English and French users.

Educational Testing Services, Princeton, NJ 2000 – 2001

Quality Assurance Analyst

Create test plans and performed functional integration testing on GMAT, GRE and TOEFL web applications through Common Internet Services (COINS). Investigate software faults using PVCS tracker and coordinated with developers to resolve the issues.

ADP Corporation, Roseland, NJ Year 2000

Quality Assurance Analyst

Work on Voice Pay (IVR) application to perform functional integration testing. The system allows the client to report valuable pay data via Interactive Voice Recognition Technology (IVR).

Bachelors of Science (BS), Physics

Gujarat University, India

Certified in Visual Basic from Comet Technologies, NJ.

Certified in Oracle and Developer 2000 from Aptech Institute of Software.

Diploma in Computer Application from Datamatics Corporation

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