TINA SHELTON

(H) 903-***-****

ac89a9@r.postjobfree.com

Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams and personnel. Solid understanding of all front office duties with superb communication skills. Managing the daily operations of fast paced medical office and supervising staff to ensure the efficient functional running of a healthcare facility.

SKILLS

Exceptional customer support

Interpersonal communication

Detail-oriented

Human resources practices

Administrative skills

Teambuilding Skills

Time Management

Invoicing and billing

Problem-solving

Process improvements

Conflict management

eClinicals software

CPR Certified

Hippa and OSHA

Extensive Microsoft Word and Excel

EXPERIENCE

Front Office Manager

Dr Is In 4/2010-Present

Supervise the daily operations of the office, including all office personnel

Implement regulations/scheduling, billing/collection.

Maintain accounts functions to ensure bills paid on a timely basis.

End of day balancing and deposits

Monitor budget and billing payments

Order medical and office supplies

Develop and implement office policies and procedures

Respond to patient communication

Delegated duties for a team of [9] employees

Monthly team building activities

Organized corporate and office meeting

In charge of marketing of practice

Performance Evaluations and feedback

Front Office Lead

Collin County ENT 9/2005-4/2010

Appointment Scheduling, Insurance Verification for 2 Clinics

Patient Check In/Check Out

Collection of Co-Pays

Supervise the daily operations of the office, including all office personnel

Maintain accounts functions to ensure bills paid on a timely basis.

End of day balancing and deposits

Monitor budget and billing payments

Order medical and office supplies

Develop and implement office policies and procedure

Respond to patient communication

EDUCATION

Certified Medical Administrative Assistant 2001-2002

Kiamichi Technology Center – Durant, OK

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