Customer Care / Client Service Representative
Detail-oriented self-starter with a great attitude and desire to work hard is looking for a Customer Care or Client Service Representative type position with an organization that needs someone who can easily engage and interact with people to create a positive experience.
Courteous with strong customer service orientation
Strong relationship building skills
Ability to effectively communicate verbally and in writing
Computer navigation skills and PC knowledge
Skilled in multi-tasking, and provides flexibility to adapt to changes quickly
Strong work ethic and willingness to go above and beyond to ensure satisfaction
Great time-management, organization and multi-tasking abilities
Responsible and reliable team-player: Works well independently
Completed Print Journalism degree at Ottawa’s Algonquin College in 1992.
CISION CANADA (previously Bowdens Media Monitoring Ltd.) 01/1999 – 11/2016
Radio & TV Division Production Coordinator
Reason for leaving: Laid-off due to company restructuring. Was awarded a severance package that included 14 months of wages and a clawback provision.
Quickly understood and supported initiatives that contributed to the goals and success of client initiatives
Worked with clients and staff while coordinating broadcast orders
Performed all billings for completed orders
Wrote summaries of radio & TV reports, newscasts and public affairs programs
Edited and distributed media coverage reports for clients
Researched archived digital recordings in Company inventory and on the Internet
Edited and recorded digital video and audio clips for CDs, DVDs, streaming videos, audio/video email attachments and ftp sites
Generated client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
References available upon request