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Customer Service Representative

Scarborough, Ontario, Canada
April 30, 2019

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Randy Cantera

* ******** ******** *******, *******


Customer Care / Client Service Representative


Detail-oriented self-starter with a great attitude and desire to work hard is looking for a Customer Care or Client Service Representative type position with an organization that needs someone who can easily engage and interact with people to create a positive experience.

Courteous with strong customer service orientation

Strong relationship building skills

Ability to effectively communicate verbally and in writing

Computer navigation skills and PC knowledge

Skilled in multi-tasking, and provides flexibility to adapt to changes quickly

Strong work ethic and willingness to go above and beyond to ensure satisfaction

Great time-management, organization and multi-tasking abilities

Responsible and reliable team-player: Works well independently


Completed Print Journalism degree at Ottawa’s Algonquin College in 1992.


CISION CANADA (previously Bowdens Media Monitoring Ltd.) 01/1999 – 11/2016

Radio & TV Division Production Coordinator

Reason for leaving: Laid-off due to company restructuring. Was awarded a severance package that included 14 months of wages and a clawback provision.

Quickly understood and supported initiatives that contributed to the goals and success of client initiatives

Worked with clients and staff while coordinating broadcast orders

Performed all billings for completed orders

Wrote summaries of radio & TV reports, newscasts and public affairs programs

Edited and distributed media coverage reports for clients

Researched archived digital recordings in Company inventory and on the Internet

Edited and recorded digital video and audio clips for CDs, DVDs, streaming videos, audio/video email attachments and ftp sites

Generated client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.

References available upon request

Contact this candidate