Manager Customer Service
Resume:
Enga Choate
*** **** **., ********, ** ***** 706-***-**** *******@****.*** or **********@*****.***
Objective
Seeking a Case Manager position that will expand my social work knowledge and utilize it to strengthen the facility's operations.
Education
BACHELOR JUNE 2019 TROY UNIVERSITY
·Major: Social Work, GPA 3.1
·Related coursework: Social Work with Individual and Family, Groups, and Organization and Community, Case Management
ASSOCIATE WILKES COMMUNITY COLLEGE
·Major: Childcare
·Related coursework: Psychology and Sociology
Skills & Abilities
QUALIFICATIONS/ LEADERSHIP
·Resourceful and committed; self-starter, highly motivated, ambitious and goal oriented
·Excellent organizational and communication skills
·Work equally well as a team member or independently
·Experience with Microsoft Office
·Sigma Alpha Sigma Member at Troy University
Work Experience
Volunteer, Valley Rescue Mission Women and Children Center, 01/2019 to Present
My duties are to work with a diverse population of homeless women and children and learn case management skills. I taught them how to do job searches, resumes, adult living skills to improve their situation and well-being. I was able to link them to resources in the community to help with obtaining housing, utilities, and child care.
Store Manager, Family Dollar, 09/2015 to Present
My duties include but are not limited to:
Day to day operation of a 1.5-million-dollar company.
Supervised and scheduled 6 employees.
Prepare store for inventory each year.
Have maintained a good shrink goal for two years.
Provide amazing customer service to customers.
Update store schematics monthly.
Passed each monthly store visit with the District manager
Maintained rapport with customers to keep them coming back to shop our location.
Patient Service Associate, GBMC Family Care Associates, 7/2014-1/2015
My duties include but are not limited to:
Greet patients in a professional manner; schedule appointments, take co-pays, verify insurance, and register patients in the system.
Accept in-coming calls to the office and make outgoing calls per Doctor’s advisement to patients.
Disseminate all incoming fax to Dr or the MA.
Follow all HIPPA procedures
Benefits Specialist, Arias Agency, February 2014 to Present
My duties include but are not limited to:
Working with 30,000 Unions, Groups, and Associations.
Educate Families on the different types of permanent protection.
Enroll families and give them the tools to protect their home, income, and quality of life.
Transportation Driver, Wilkes Senior Resource, NC – October 2012 to February 2014
My duties and responsibilities include but are not limited to:
Transport Senior Citizens to appointment in and out of their local area.
Organized, monitored and documented stability.
Encouraged the Senior Population to stay active in the community
Ensure care and safety for each passenger
Custom Protection Officer, G4S Secure Solutions, NC September 2011 to March 2012
My duties and responsibilities include but are not limited to:
Provided Security services for Bank of America and Lowe’s Corporate Offices and Call
Center.
Organized, monitored and documented daily access to and from the building.
Monitored Entry and Exiting of each Facility.
Scheduling Coordinator, Westwood Hills Nursing and Rehab Center, NC, June 2010 to Sept 2011
My duties include but are not limited to:
Scheduled Nurses and CNA's to care for residents 24/7/365.
Provided accurate daily staff to resident ratio daily to the Director of Nursing for budget.
Kept all staff current on licensing.
Community Support Specialist, Triumph, LLC, March 2005 to February 2009
My duties include but are not limited to:
Provided face to face therapeutic interventions as outlined by the client’s person-centered-plan .
Provided skill building techniques such as community living skills, socialization skills, adaptation skills, symptom management skills, etc.
Maintained and updated client files with daily documentation of progress towards goals.
References available upon request
Contact this candidate