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Business Systems Analyst/Business Analyst

Memphis, TN
May 02, 2019

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●25+ years of experience as a Project Manager, Business Analyst, Data Analyst, Business Process, Lead QA activities..

●Over 25+ years of Information technology

●Defined business processes, business analysis on data, integrated systems, and incorporated standards and best practices.

●Supervisory experience in managing 40+ team members including offshore models.

●ICOMS/Billing experience in business processing and implementing projects.

●Extensive healthcare data background working with EPIC, PACS, HEDIS, ICD9-10 conversions, HL7, healthcare enrollment data, and performing joins, inner-joins and defined queried information.

●Extensive experience with Oracle environment for over 10 years; HRIS experience in the analyst fundamentals

●Excellent ServiceNow implementation and user skills

●Excellent data modeling experience; used ErWin software/application.

●Good Pega skills in BPM (3 years)

●Great experience with implementing COTS and customizing if needed.

●Strong background in maintaining interface tables using SQL and PSQL to query information.

●Maintained release scripts for induction into the various test and ultimately production environment.

●Participated in software audit as permitted.

●Understanding of databases and how to write and execute basic SQL and PLSQL

●Experience with SOA and .net frameworks (written code for SOA infrastructure)

●Wrote Functional Requirements/Design Documentation and BRDs

●Motivated, personable business professional with multiple technical disciplines and talent for quickly mastering technology.

●Accustomed to communicating with all levels of management and end-users.

●Expertise with both Oracle and JDA supply chain management software; approximately 2 years as I have worked on three projects that implemented this software including PCDHP, SLI Global (Arizona based) and ProBuild companies

●Demonstrated history of producing accurate, test strategies, design specifications for integration within the Finance, Healthcare industry and Oil & Gas and placing deliverables and release candidates into the copy environments/production

●Held numerous positions in change management in placing RICE (Oracle) items into production as warranted

●Have CPQ experience with Level III and PCDHC as well as FPX


●Business Analysis/data modeling – ServiceNow application

●QA/Testing/Test Developer (automated/manual) (QTP/Selenium); Ruby/Rails

●SOX compliance

●Change management – SCM/HCM



CRM (Salesforce)

●Oracle Financial modules (AP; AR; OTC; GL; FA; P2P; Project Accounting); DBA and HRIS modules

●Software/Hardware Configuration Administrator



●Data Analysis

●Requirements gathering

●Microsoft Visio; Visual Basic; Toad

●Web application development/integration

●ERP Oracle functional in financials


●EPIC, Meditech, HL7 processes and infrastructure, ICD-9/ICD-10


●IT SOX Compliance

●Remedy Development/ Support/problem resolution

●Java; .Net; SOA

●Pega BPM


●ICOMS (telecommunications)

●Asset Management

●Database Administration/DBA


●ServiceNow BA modules

●Code audits

●MS Access

●Tools: Data Warehousing, ETL, Teradata

●.NET development

●Business Intelligence


Oracle Discover for End Users, Oracle Project Costing Release 11, Oracle Express Foundation, Oracle Introduction to PL/SQL, SAS Fundamentals, SAS Programming, Black Belt Quality Training (LEAN), Oracle Discoverer for Administrators, Introduction to Sun Solaris, Oracle DBA Course, Oracle Developer Course



IT PM/Business Systems Analyst/QA/ OTC Business Analyst

Woodstream Falls HOA 10/2017 – 07/2018

Software Consultant

Building websites; managed website; made updates

Assisted in re-organizing office to support 473 units

Created .net infrastructure and SOA service-oriented protocols

Set up configurations pursuant to SOA infrastructure

Charter Communications 06/2017 – 09/2017


●Managed tier 3 Remedy tickets to resolution

●Worked with field installation reps to resolve client issues Worked with developers to identify and defects and enhancements

●Vascilated between 5 applications to check provisioning on equipment/what would resolve the issue

Oracle Corporation 03/2016 - 06/2017

IT PM/Business Systems Analyst /OTC Business Analyst

●Managed all test cases and strategies for OTC workflows

●Resolved issues and defects within OTC

●Developed in PLSQL and SQL

●Worked using ServiceNow BA application

●Worked with developers to identify and defects and enhancements

●Wrote test plans, test strategy and all project artifacts. Stored in SharePoint

●Worked with SAP

●Managed data warehousing using Teradata

PCDHC/Achieve Global Broomfield, CO 08/2010 – 03/2016

IT PM/Business Systems Analyst/QA

●Created all business analyst templates using ServiceNow and did gap analysis of legacy data.

●Worked directly with Investment software applications (Sim Corp) and data modeling as required.

●Used CPQ (Configure, Price and Quote) activities and software effective bidding and analysis

●Acted as system administrator for various applications in MS Office and Active Directory.

●Gathered requirements for all projects including identity management scenarios.

●Wrote project plans for upcoming projects WBS.

●Resource placements

●Installed CMS

●Implemented ServiceNow BA tool

●Participated in software audits to determine impact analysis

●Tested all applications/in-house automation using HPQC for Java based applications and Selenium for web based applications

●Activities included sprint planning, daily stand-ups, and retrospectives; drafting user stories, using acceptance criteria to form test cases

●I lead the test team in creating manual and automated test plans and test cases for the Oracle R12 Financial applications, including AP, AR, GL, and FA. This improved development deliverable by 40% due to the details of the use cases and test driven development.

●Used QTP for automated testing

●SCM and ES Finance Oracle modules – configured OM, IM, WIP, BOM, OTC, P2P

SLI Global Denver, CO 02/2009– 08/2010

Business Systems Analyst/QA

●Formulated legacy data extracted from healthcare institutions using SQL

●Tested all SharePoint/web interface reports derived from "cube" data using Selenium

●Wrote and tested 200+ test cases using Test Manager for requirements traceability and stakeholder expectations.

●Created test cases from requirements

●Developed ICD-10 test formulas as well as ICD-9-ICD 10

Kaiser Permanente, Aurora CO 01/2007 – 01/2009

Business Systems Analyst

●Formulated legacy data extracted from healthcare institutions using SQL

●Responsible for documenting all HL7 protocols with architecture team and verifying functional and non-functional requirements

●Used ServiceNow BA modules as requested

●Mapped HL7 data to EMR as requested for technical specifications

●Identified process for ECG data for HL7 mapping

●Developed data into and added to protocols for ICD 10 verifications


Howard University Business Administration/Broadcast Journalism

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