Administrative Assistant

Diane A. Cosh

* ***** *****, **********, ** ***** *****.****@*****.*** 845-***-****

Objective Helping people overcome their burden is its own reward and is my professional goal. Career Experience Orange County Dept. of Consumer Affairs and Weights & Measures Secretary and Administrative Assistant II Nov 2007 - Present Use mediation skills to assess the needs of consumers, resolve complaints and make appropriate referrals to outside agencies. Good knowledge of policies; use independent judgment to perform high level tasks as: designing and maintaining website, updating existing county laws, drafting new county law, payroll, procurement; all accounting functions. Secretary to Electrical Licensing Board. Professional, dependable, high performing, self-directed, team player, strong interpersonal and organizational skills. Mental Health Association in Orange County Aug 2013 – Present Crisis Call Center Counselor – Crisis intervention, empathic listening, dispatch Orange County Dept. of Social Services / Child Support Collection Unit Typist II Feb 2005 - Nov 2007

Empathic listening skills during intake of petitioner’s and respondent’s issues Minisink Valley Central Schools

Special Education Aide Sept 1995 - Feb 2005

Supervise Student Alternative Placement room. One-on-one aide for Down syndrome student: compassionate guidance and support, create assignments and tests Volunteer Experience Dispute Resolution Center June 2010 – Nov 2012 Volunteer-Re-entry program – employment, housing, transportation assistance Court mediation training – conflict resolution

Mental Health Association in Orange County May 2011 – Aug 2013 Volunteer Help-Line listener – client-centered empathic support Orange Regional Med Center Behavioral Health Unit Aug 2012 – Aug 2013 Volunteer Activity and Art Therapy Assistant – dedicated, compassionate support Safe Haven of Pike County April 2012 – Aug 2013

Volunteer Domestic Violence and Sexual Assault Advocate - compassionate support Minisink Valley Elementary School – classroom volunteer 1992 -1995 Cornell Cooperative Extension – 4H Leader 1994 – 2005 United Way – Employee Campaign Manager 2010 – present Orange County Emergency Response Team – member 2005 – present Education SUNY Empire State College, Saratoga Springs, NY Bachelor of Science Degree Community and Human Services / Counseling, Nov 2011 GPA 3.98

SUNY Empire State College, Saratoga Springs, NY

Associate in Arts Degree Interdisciplinary Studies, Dec 2010 Honors Presenter at SUNY Empire State 2010 Student Academic Conference Exhibitor at SUNY Empire State 2011 Student Academic Conference Art Show Presidential Panel member at SUNY Empire State 2011 Student Academic Conference Certifications Lean Six Sigma Green Belt; Mental Health 1st Aid; ARC: Water Safety Instructor, Lifeguard, First Aid, AED, O2 Admin; Narcan; Biohazards; CPR/Professional Rescuer Computer Skills Microsoft Office: Word, Excel, Access, Publisher, Power Point; Oracle, Outlook; Adobe; Performance; Respond; Device Tracker; Win Wam; Licensing and Photo ID program, CAD