Manager Customer Service
Resume:
Bradley James Morrow
*******.*.******@*******.***
https://www.linkedin.com/in/bradley-morrow/
SUMMARY:
Marine Veteran with demonstrated success in managing and building customer relationships, managing a community relations program and 10 years of customer service. Currently enrolled in the Microsoft Software
& Systems Academy with a learning path in cybersecurity and pursuing various IT certifications. Seeking new challenges in the IT industry to apply previous experience and the technical skills learned throughout the MSSA program.
QUALIFICATIONS:
MTA 98-367 (Security Fundamentals) MS Office Relationship Management
Secret Security Clearance Adobe Suite Project Management PROFESSIONAL EXPERIENCE:
United States Marine Corps – Camp Pendleton, CA
Community Relations Program Manager / July 2016 – February 2019
Organized and managed 300+ community events that reached over 10+ million people in local communities and via national television
Responded to media queries in a timely manner to keep public informed about major topics that would surface in the media
Created a new computer-based tracking method for routing approval packets using Adobe Acrobat to replace traditional paper methods
Developed and implemented a new approval and routing process to streamline project management resulting in a 15-day reduction in completion time
Ensured that all supported events and released products complied with company’s policies and legal standards
Built and managed relationships with key community leaders through proactive outreach campaigns
Created 50+ visual information products that reached 500+ thousand individuals Acumatica – Birmingham, AL
Channel Development Manager / January 2013 – July 2015
Managed customer relationship management database of over 3,500 ERP resellers
Identified enterprise resource planning resellers that would be a potential fit for Acumatica’s reseller program
Developed relationships with key individuals and decision makers whose company would be an ideal fit for the reseller partner program
Generated 200+ leads through partner research and cold-calling campaigns, resulting in over 40 reseller partnerships
Monitor and analyzed competitor’s reseller programs’ benefits, costs and downfalls to identify competitive edge
Communicated key differences between the Acumatica cloud based ERP, competitor’s cloud based ERP and on premise solutions
Presented benefits of migrating from on premise solution to a cloud-based system to key decision makers
EDUCATION:
Embry-Riddle Aeronautical University
Oceanside, CA
AS Technical Management / February 2019 – June 2019 Defensive Information School
Baltimore, MD
Public Affairs Specialist Graduate / December 2015 - June 2016 TRAINING AND CERTIFICATIONS:
Microsoft MTA 98-367 Security Fundamentals
Secret Security Clearance
Basic Public Affairs Specialist Writer
Electronic Journalism
Photojournalism
Journalism
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