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Manager Customer Service

Oceanside, California, United States
May 02, 2019

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Bradley James Morrow



Marine Veteran with demonstrated success in managing and building customer relationships, managing a community relations program and 10 years of customer service. Currently enrolled in the Microsoft Software

& Systems Academy with a learning path in cybersecurity and pursuing various IT certifications. Seeking new challenges in the IT industry to apply previous experience and the technical skills learned throughout the MSSA program.


MTA 98-367 (Security Fundamentals) MS Office Relationship Management

Secret Security Clearance Adobe Suite Project Management PROFESSIONAL EXPERIENCE:

United States Marine Corps – Camp Pendleton, CA

Community Relations Program Manager / July 2016 – February 2019

Organized and managed 300+ community events that reached over 10+ million people in local communities and via national television

Responded to media queries in a timely manner to keep public informed about major topics that would surface in the media

Created a new computer-based tracking method for routing approval packets using Adobe Acrobat to replace traditional paper methods

Developed and implemented a new approval and routing process to streamline project management resulting in a 15-day reduction in completion time

Ensured that all supported events and released products complied with company’s policies and legal standards

Built and managed relationships with key community leaders through proactive outreach campaigns

Created 50+ visual information products that reached 500+ thousand individuals Acumatica – Birmingham, AL

Channel Development Manager / January 2013 – July 2015

Managed customer relationship management database of over 3,500 ERP resellers

Identified enterprise resource planning resellers that would be a potential fit for Acumatica’s reseller program

Developed relationships with key individuals and decision makers whose company would be an ideal fit for the reseller partner program

Generated 200+ leads through partner research and cold-calling campaigns, resulting in over 40 reseller partnerships

Monitor and analyzed competitor’s reseller programs’ benefits, costs and downfalls to identify competitive edge

Communicated key differences between the Acumatica cloud based ERP, competitor’s cloud based ERP and on premise solutions

Presented benefits of migrating from on premise solution to a cloud-based system to key decision makers


Embry-Riddle Aeronautical University

Oceanside, CA

AS Technical Management / February 2019 – June 2019 Defensive Information School

Baltimore, MD

Public Affairs Specialist Graduate / December 2015 - June 2016 TRAINING AND CERTIFICATIONS:

Microsoft MTA 98-367 Security Fundamentals

Secret Security Clearance

Basic Public Affairs Specialist Writer

Electronic Journalism



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