Jwan Al-Dawodi
************@*****.***
PROFILE
Articulate and accomplished administrative assistant executive experienced at keeping an office running smoothly. An effective communicator and collaborator who is efficient in planning, organizing, executing meetings and conferences. I seek a position in administration with customer service interaction where my skills are optimally utilized for the betterment of the employer, external and internal customers.
EXPERIENCE
ADMINISTRATIVE ASSISTANT FULL TIME
QUADREAL PROPERTY GROUP, SOUTHCORE FINANCIAL CENTRE 2014 - 2018 TORONTO, ON
• Manage office operations and delegate tasks to administrative assistants
• Organizing and coordinating events
• Generate weekly and monthly reports
• Provide comfort to residents by interacting with them for timely assistance to resolve day to day issues
• Handle difficult situations with tenants, address all issues and only escalate as a secondary resort
• Proactive approach with problem solving abilities with tenants
• Process maintenance requests and ensure maintenance work is completed accurately to the satisfaction of the tenant and as per time schedule
• Maintain verbal and written communications with tenants and vendors SALES REPRESENTATIVE - PART TIME
HUDSON BAY, GIVENCHY / BPI, QUEEN — 2017-2018 TORONTO, ON
• Strong knowledge of notes and ingredients that comprise fragrances
• Develop and maintain a loyal clientele
• Set up displays and participate in special VIP events CONCIERGE - SECURITY
PARAGON SECURITY, SOUTHCORE FINANCIAL CENTRE 2012 - 2014 TORONTO, ON CANADA
• Create access cards for tenants and contractors using the C-Cure database system
• Lead and prepare work permits for contractors and tenants
• Provide administrative services for the commercial office buildings
• Arranged secretarial and other office services
• Proper use of the telephone etiquette standards
• Provide support to Management as required, in cases of emergency
• Maintain a clean, healthy, and safe working area
• Provides visitors and tenants with information about facilities, services, and activities in or outside the property
• Develop a strong knowledge of the complex’s facilities, services and of the surrounding community
SALES REPRESENTATIVE
SEARS, GUERLAIN — 2012-2014 TORONTO, ON
• Successfully perform opening and closing duties
• Matching the customers’ needs to the right product
• Increased counter sales and assisted customers with fragrance purchases EDUCATION
• Seneca College, King City, ON – Diploma Police Foundations 2018
• University of Baghdad, Iraq – Bachelor of Literature 2007 SKILLS
• Excellent bilingual verbal and written communication and interpersonal skills, English/Arabic
• Deadline driven with outstanding organizational and multi-tasking skills
• Proficient in various Microsoft software applications
• Ability to manage data entry and workflow via online systems, databases and websites
• Ability to work cohesively as part of a team
• Ability to work well under pressure in a fast-paced environment
• Detail oriented
• Time Management
• Exceptional customer service and follow-up skills REFERENCES
Mr. Chris Tiessen
Senior Property Manager
Quad Real Property Group
Toronto, ON
Tel: 001-647-***-**** & 001-647-***-****
Email: *****.*******@********.***
Mr. Paul Eccleston
V.P. Operations
Paragon Security
Toronto, ON
Email: **********@********.***
Ms. Dina Kuvandykova
Senior Engineer
Engineering & Construction Services/City of Toronto Toronto, ON
Tel: 001-647-***-****
Email: *******@*******.**