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Customer Service Sales

Stamford, Connecticut, United States
40,000 p/yr
May 02, 2019

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Solid case management experience, consistent and high-quality client services provided.

Trained in Motivational Interviewing, Cultural Diversity, LSI, ASUS, and Aspirational

Ethics. Energetic professional, recognized as a quick learner with exceptional people skills.

Strong personal ethics and integrity. Excellent communicator seeking a challenging position,

utilizing current skills and abilities, with the opportunity for professional growth.


Community Partners in Action Waterbury AIC, Hartford, CT 10/2011-Present

Employment Specialist/ Job Developer

• Facilitation of 9 Session, Employment Skills Group curriculum for the

Ex-offender population

• Conduct client orientation and assessment using motivational

enhancement strategies

• Establish and maintain one-on-one relationship with clients for the

purpose of securing employment opportunities on their behalf

• Establish and maintain on-going, effective job development marketing

strategy for canvassing prospective participant employer

Post University, Waterbury, CT 11/2010-10/2011

ADP Admissions Counselor

• Interview potential students for possible admission for an educational

institution’s online degree program

• Responsible for responding to student inquiries regarding admission

programs in a timely and customer-focused manner

• Excellent communication, listening, customer service and sales skills

to excel in this high volume, customer-driven position

CPA/ SAND Corp. Project PREP, Hartford, CT 9/2008-10/2011

Retention Specialist

• Provide case management services for previously incarcerated clients

• Assist and locate employment for clients to reduce recidivism

• Integrate strength-based practice to initiate empowerment among client


• Research potential certification programs to increase client


• Experienced in MIS database systems, Microsoft Word, Excel, and Power Pt

MJ Barlow/ Webster Bank, Waterbury, CT 10/2007-9/2008

Mail Clerk

• Responsible for distribution of interoffice and US Postal mail for

banking institution

• Provided shipping and receiving services at request

• Delivered daily deposits to main branch between branches

Brio Academy of Cosmetology, New Haven, 9/2004-9/2006

Admission Representative

• Introduce the field of Cosmetology to prospective students and their


• Arrange and conduct individual interviews with potential students

• Work closely with financial aid department with regards to initial

deposit and tuition

• Engage with Greater New Haven Organizations and High Schools through

“Dress for Success” presentations

• Administrative support provided for the Financial Aid and Educational



Post University, June 2011

Pursuing a BS in Human Services

University of Phoenix/ Axia College, March 2008

12 Credits Completed

Gateway Community College, Spring Semester 2003

12 Credits completed

Dean’s List, May 2003

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