North York, ON
Detail-oriented individual with over six years of professional experience. Accomplished business goals. Looking for a challenging career in a dynamic and growing organization where I can utilize my skills to help the organization while continually developing on them.
York University — Toronto
Sept 2012 - December 2017
Bachelor of Public Administration (BPA) Specialized Management
Certificate in Refugee and Migration Studies
Risk Management Officer
GateStone & Co., Toronto, Jan 2018 – Oct 2018
•Certified First Party Collector for Kohl’s and American Express.
•Performed customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities.
•Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collections campaigns, consistently achieving 100% BMPH.
•Nominated on company’s top 15 employees for meeting target consistently.
•Performed financial analysis, cash flow analysis, credit evaluation and risk exposure evaluation.
•Mastered the operations of a multi-line phone system and excelled in computer skills needed to determine accounts payable payment options (ACH and Debit)
•Ensured compliance with requirements and guidelines.
•Communicated with internal departments to build risk management tools, identify emerging risks and improve internal policies.
•Maintained, reviewed and evaluated audits, inspections, and policy renewals relating to risk management.
Student Consultant Program Evaluation
Service Canada, Toronto, Sept 2016 – June 2017
•Conducted program evaluation of the online My Service Canada Account (MSCA) system consisting of a literature review, jurisdictional scan and cost-benefit analysis.
•Drafted and distributed client questionnaires and conduct staff interviews to analyze complex system problems.
•Demonstrated relationship management skills by liaising with members of the executive team and the faculty members from the School of Public Policy and Administration (SPPA).
Afghan Association of Ontario, Toronto, May 2015 – Aug 2016
•Made schedule commitments for management and staff members for upcoming meetings, conferences, seminars and filed out sponsorship forms, conducted interviews with clients and stored information for CIC.
•Assisted in hosting of Afghanistan’s 96th Independence Day in collaboration with Consulate General of Afghanistan in Toronto (CGOA) and Aga Khan Council for Ontario (AKCO).
•Held several collaborative meetings between partners. Invited 200+ VIP guests and several MPs including Justin Trudeau and Chris Alexander VIA phone and served as the receptionist on the day of the event.
•Developed and maintained good client and internal relationships while ensuring confidentiality.
Market Research and Data Analyst
Decision Point Research, Toronto, Feb 2013 – Mar 2015
•Assisted in conducting comprehensive market research and data analysis (quantitative & qualitative) tailored to the customers’ preference.
•Assisted in conducting polls before the elections for the American Republican Party whereby gained comprehensive knowledge of the American management laws and regulations including Anti-Money Laundering (AML).
•Assisted on numerous projects, case study, surveys, polls, online on the phone, both Canadian and American.
•Conducted research for the building of the new Hockey Arena in Downtown of Thunder Bay from the locals for the city officials.
Aldo Accessories & Zara clothing, Toronto, Jul 2010 – Jan 2013
•Maintained Visual Representation and Inventory replenishment .
•Met monthly targets and handle budgets.
•Handled stock – managed deliveries and reported to head office .
Refuge Aid, Toronto, Nov 2013 – Jun 2017
•Led a team of 8 executives and 500+ member base.
•Was responsible for donation handling and assisted in raising $55,000 and hosted the Winter Clothing Drive for Syrian Refugees.
•Worked in collaboration with United Nations (UNHCR) and Doctors Without Borders (MSF).
•Comprehensive knowledge of the current International Refugee Protection Regime, Conventions and legal instruments relating to the status of refugees.
•Designed and implemented the Learning Is Fun Everyday (L.I.F.E) program and hosted it at PolyCultural for the refugee children. The program intended to ease their culture shock and help them merge into the Canadian society.
•Bilingual in Russian, Persian/Farsi, and Urdu
•Proficient with Microsoft, Word, PowerPoint, Excel and SPSS
•Excellent Listening and Observation Spirit
•Data Gathering and Organization Skills
•Conflict Resolution and Working with a Team
•The ability to prepare oral and written presentations and reports using current data and technology
•Assisted in recruiting and implementing a team as well as prepared presentations for volunteers and members about the organization and how to get involved and assist in recruiting and training volunteers.