Human Resource

Laura Moraga

**** *. **** ***. 623-***-**** **********@*****.***

Profile

As an experienced Operations Director I successfully maintain positive work environments by providing effective solutions. I exhibit sound reasoning and decision-making skills. My approach to Operations and Human Resources is both strategic and hands on. With my work ethic and passion for delivering great customer service, I achieve excellence that leads to success.

Professional Experience

HR Business Partner Mountain Park Health Center 11/2018-3/2019

Build relationships; establish credibility and rapport with all levels of staff to be viewed as a trusted HR partner

Develop and execute long and short term strategies that align with business objectives. Understand business goals and recommend new approaches that improve retention, working relationships, communications and productivity

Provide strategic coaching and professional level guidance

Advise hiring managers with respect to recruitment strategies, interviewing, selection and offers

Communicate key company policies and procedures to maintain equitable and consistent practices

Maintain constant accessibility and provide effective customer service that proactively meets leadership and employee needs

Embrace diversity and represent the company’s mission and values

Ensure successful on-boarding, complete I9 and E-verify for all new hires

Facilitate New Hire Orientation

Participate in Recruitment efforts to include screening, interviewing, and attend job fairs

Create electronic employee profiles, and manage employee status change workflow

OPERATIONS DIRECTOR MOUNTAIN PARK HEALTH CENTER 5/2002-11/2018

Responsible for the day –to-day operation of the Family Practice department to include a staff of 30

Supervise, coordinate and evaluate all support staff

As a Leader successfully build trust and professional relationships with all levels of staff

Ability to provide team with constant feedback and recognition to build employee engagement

Maintain an open door policy, ensure effective communication by both listening and communicating

Motivate and provide clear expectations to meet project deadlines

Ability to recognize and hire qualified competent staff

As an effective Mentor, provide organization and flexibility to staff

Promote positive patient /staff relations to ensure great customer service

Conduct monthly departmental meetings with non-provider staff

Maintain Physician appointment schedules and manage productivity

Manage Panel and Budget reports

Intake and successfully resolve patient complaints

Conduct and deliver staff performance evaluations

Adhere to policy and procedures in support of the provision of care

Participate in Interviewing department staff to include Providers

Cover other site clinics on an as needed basis

Patient Access Director on an Interim basis

Director of the Dental Department from 05/2005 to 05/2010 which included a staff of 25

Education and Certification

ASSOCIATES OF ARTS 1996 SOUTH MOUNTAIN COMMUNITY COLLEGE

2019 CURRENTLY ATTENDING UNIVERSITY OF PHOENIX CERTIFICATION PENDING

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