TECHNICAL SKILLS/KNOWLEDGE
Network Standards & Protocols
oTCP/IP Model
oLANs/WANs
oHTTP
oSMTP
oSSH
oSFTP
oSSL
oTLS
oFTP
oOSI Model
oDHCP/DNS
oDocumentation and Cable labeling
oCommand Line Interface
Linux OS
oFedora/Redhat
oESX, ESXi
Windows OS
o2000, XP, Vista, 7, 8, 10
oServer 2003, 2008, 2012
Programming Knowledge
oPerl
oPython
oVB.Net
oBatch (MS-DOS)
Database Knowledge
oSQL, MySQL
Virtual Software
oVMware, vSphere
oVeeam Backup
oVirtual PC
Related Software
oMS Office Suite 2007, 2010, 2013
oTicketing System (Track-It!)
EDUCATION & CERTIFICATES
BASc Network Security and Forensics, Fountainhead College of Technology, Knoxville, TN
National Center of Academic Excellence in Information Assurance Education (CAEIAE) December 2012
NSTISSI-4011 - National Training Standard for Information Systems Security (INFOSEC) Professionals
CNSSI-4012 - National Information Assurance Training Standard for Senior Systems Managers
CNSSI-4013 - National Information Assurance Training Standard for System Administrators
CNSSI-4014 - Information Assurance Training Standard for Information Systems Security Officers (ISSO)
NSTISSI -4015 – National Training Standard for System Certifiers
CNSSI-4016 – National Information Assurance Training Standard for Risk Analysts
AAS Computer Networking Systems, ITT Technical Institute, Chattanooga, TN Graduated Salutatorian September 2010
President NTHS (National Technical Honor Society)
WORK/PROFESSIONAL EXPERIENCE
IT Technician, CARTA, Chattanooga, TN March 2017 – December 2018
Update system documentation and facilitate on-site troubleshooting
Install, maintain, move, repair, and troubleshoot various computer equipment, such as desktops, laptops, servers, copiers, scanners, printers, switches, routers, wireless access points, and wireless capable devices in office and on traveling buses.
Assist users with troubleshooting, installing, and maintaining currently used hardware, operating systems, and application software.
Maintain network hardware and software
Jr. VMware Admin, Check into Cash, Inc., Cleveland, TN Feb 2013 – March 2017
Involved in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software on workstation and servers
Manage the implementation, configuration, deployment and ongoing support of the VMware vSphere server infrastructure hosting enterprise applications
Update system documentation, facilitate on-site troubleshooting, and provide system training
Creation, Management and Configuration of Virtual Machines, Clone and Templates.
Store Support Technician, Check Into Cash, Inc., Cleveland, TN Oct 2010 – Feb 2013
Provided help desk support and resolved problems to the end user's satisfaction
Monitored and responded promptly to requests received through the IT help desk portal
Set up and configured workstations, including within a domain
Performed desk-side break fix support and preventative maintenance in a large enterprise Windows network
Implemented software and managed user accounts
Resolved Network, VPN, and training issues for over 1,000 stores, 2,500 employees, in 34 states
Owner/Operator, Dale’s PC Repair, Cleveland, TN June 2004 – June 2012
Repair computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
WORK EXPERIENCE/NON-IT RELATED
MurMaid Mattress, Cleveland, TN June 2004 – November 2008
Delivery Driver
Deliver mattresses to residential homes
Setup bedroom/dayroom furniture as needed
Southern Home Rentals, Sweetwater, TN February 2002 – May 2004
Assistant Manager
Merchandising the showroom floor
Executing sales and collections programs
Managing and maintaining inventory
Opening and closing the store
Assisting with product delivery, service and returns
Clearwater Mattress, Largo, FL June 2001 – February 2002
Delivery Driver
Deliver mattresses to residential homes
Setup bedroom/dayroom furniture as needed
Aaron’s Sales and Lease, Pinellas Park, FL February 1999 – May 2001
Customer Account Manager/Sales Manager
Acquisition and Maintenance of Customers
Create and implement marketing strategies in the community to generate new sales
Handle service issues for customers immediately
Resolve customer opportunities immediately
Product ordering, including planning for future sales and events
Champion Rent-to-Own, Athens, TN March 1997 – January 1999
Collections Manager
Monitor and recommend payment frequency changes to the General Manager
Immediate contact of all customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Document all customer promises and update customer information in the store computer system
Maintain updated accurate customer information
U.S. Navy, Lualualei, HI May 1994 – March 1997
Torpedomans’ Mate
Maintained and repaired torpedo launching systems and system components
Tested equipment, using voltmeters, ammeters, meggers and ohmmeters
Used technical maintenance publications, drawings, schematics and diagrams to locate and identify components and assemblies of electronic equipment, weapons and torpedo launchers
Maintained equipment work logs and torpedo record books
Inventoried torpedo components, tools and test equipment, and requisitioned replacements
Performed preventive and corrective maintenance on hydraulic and pneumatic systems and components associated with launching systems
Interpreted color coding to determine values of capacitors and resistors, and tracing internal connections of power and audio transformers, chassis wiring and multi-conductor cables
Tested and replaced electronic systems
Installed and removed torpedo exploder mechanisms