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IT Technician, IT Helpdesk, IT Support

Cleveland, Tennessee, United States
May 02, 2019

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Network Standards & Protocols

oTCP/IP Model









oOSI Model


oDocumentation and Cable labeling

oCommand Line Interface

Linux OS



Windows OS

o2000, XP, Vista, 7, 8, 10

oServer 2003, 2008, 2012

Programming Knowledge




oBatch (MS-DOS)

Database Knowledge


Virtual Software

oVMware, vSphere

oVeeam Backup

oVirtual PC

Related Software

oMS Office Suite 2007, 2010, 2013

oTicketing System (Track-It!)


BASc Network Security and Forensics, Fountainhead College of Technology, Knoxville, TN

National Center of Academic Excellence in Information Assurance Education (CAEIAE) December 2012

NSTISSI-4011 - National Training Standard for Information Systems Security (INFOSEC) Professionals

CNSSI-4012 - National Information Assurance Training Standard for Senior Systems Managers

CNSSI-4013 - National Information Assurance Training Standard for System Administrators

CNSSI-4014 - Information Assurance Training Standard for Information Systems Security Officers (ISSO)

NSTISSI -4015 – National Training Standard for System Certifiers

CNSSI-4016 – National Information Assurance Training Standard for Risk Analysts

AAS Computer Networking Systems, ITT Technical Institute, Chattanooga, TN Graduated Salutatorian September 2010

President NTHS (National Technical Honor Society)


IT Technician, CARTA, Chattanooga, TN March 2017 – December 2018

Update system documentation and facilitate on-site troubleshooting

Install, maintain, move, repair, and troubleshoot various computer equipment, such as desktops, laptops, servers, copiers, scanners, printers, switches, routers, wireless access points, and wireless capable devices in office and on traveling buses.

Assist users with troubleshooting, installing, and maintaining currently used hardware, operating systems, and application software.

Maintain network hardware and software

Jr. VMware Admin, Check into Cash, Inc., Cleveland, TN Feb 2013 – March 2017

Involved in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software on workstation and servers

Manage the implementation, configuration, deployment and ongoing support of the VMware vSphere server infrastructure hosting enterprise applications

Update system documentation, facilitate on-site troubleshooting, and provide system training

Creation, Management and Configuration of Virtual Machines, Clone and Templates.

Store Support Technician, Check Into Cash, Inc., Cleveland, TN Oct 2010 – Feb 2013

Provided help desk support and resolved problems to the end user's satisfaction

Monitored and responded promptly to requests received through the IT help desk portal

Set up and configured workstations, including within a domain

Performed desk-side break fix support and preventative maintenance in a large enterprise Windows network

Implemented software and managed user accounts

Resolved Network, VPN, and training issues for over 1,000 stores, 2,500 employees, in 34 states

Owner/Operator, Dale’s PC Repair, Cleveland, TN June 2004 – June 2012

Repair computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications


MurMaid Mattress, Cleveland, TN June 2004 – November 2008

Delivery Driver

Deliver mattresses to residential homes

Setup bedroom/dayroom furniture as needed

Southern Home Rentals, Sweetwater, TN February 2002 – May 2004

Assistant Manager

Merchandising the showroom floor

Executing sales and collections programs

Managing and maintaining inventory

Opening and closing the store

Assisting with product delivery, service and returns

Clearwater Mattress, Largo, FL June 2001 – February 2002

Delivery Driver

Deliver mattresses to residential homes

Setup bedroom/dayroom furniture as needed

Aaron’s Sales and Lease, Pinellas Park, FL February 1999 – May 2001

Customer Account Manager/Sales Manager

Acquisition and Maintenance of Customers

Create and implement marketing strategies in the community to generate new sales

Handle service issues for customers immediately

Resolve customer opportunities immediately

Product ordering, including planning for future sales and events

Champion Rent-to-Own, Athens, TN March 1997 – January 1999

Collections Manager

Monitor and recommend payment frequency changes to the General Manager

Immediate contact of all customers who have not renewed their lease agreement(s)

Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

Document all customer promises and update customer information in the store computer system

Maintain updated accurate customer information

U.S. Navy, Lualualei, HI May 1994 – March 1997

Torpedomans’ Mate

Maintained and repaired torpedo launching systems and system components

Tested equipment, using voltmeters, ammeters, meggers and ohmmeters

Used technical maintenance publications, drawings, schematics and diagrams to locate and identify components and assemblies of electronic equipment, weapons and torpedo launchers

Maintained equipment work logs and torpedo record books

Inventoried torpedo components, tools and test equipment, and requisitioned replacements

Performed preventive and corrective maintenance on hydraulic and pneumatic systems and components associated with launching systems

Interpreted color coding to determine values of capacitors and resistors, and tracing internal connections of power and audio transformers, chassis wiring and multi-conductor cables

Tested and replaced electronic systems

Installed and removed torpedo exploder mechanisms

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