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Quality Manager

Alabama, United States
May 02, 2019

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LaDonna Isbell

Leighton, AL • 256-***-**** •


High-performance quality specialist with 10+ years of experience developing, installing, and operating total quality in a global manufacturing operation, including raw materials, in-process materials, and finished products. Offering a rich mix of manufacturing and food processing knowledge, working directly with customers in product component reviews, sample submissions, and countermeasure communications. A motivated, self-starter able to cultivate relationships with peers, cross-functional teams, and senior management to develop processes that drive quality and performance. Talents include:

Quality Assurance & Management Continuous Improvement /5S / BRC Global Standards

Food Science, Processing, & Safety Product Capacity Analysis, Gauge R&R

Materials Review / FMEA Hazard Analysis & HACCP

Product Development and Sourcing GMP & Conformance/Non-Conformance Reporting

Leadership & Team Building Statistical Process Control / 8D Investigations

Highlights & Achievements

Inherited a Quality Program lacking Hazard Analysis Critical Control Point (HACCP), foreign material control, product security, and customer requirements. Led the reorganization of the Quality Program that improved customer audit scores; maintained superior rating consistently scoring 95% to99.8% during tenure.

Initiated collaboration with R&D, site manufacturing leaders, quality departments at all manufacturing sites, supplier procurement, and marketing to rebuild a product trial process to evaluate and manage change request. Re-installed the process at multiple locations and built an information sharing site with 200+ product trials.

Designed and introduced a company-wide program to audit raw material suppliers which realized audits for all finished product raw materials.

Investigated a drastic increase of product quality complaints from one customer over a short time frame. Root cause analysis (RCA) investigation showed that customer’s receiving process lost 1.5% to 2% of a product. Assisted customer in finding alternative solutions that worked for both supplier and customer.

Career Narrative

Essity Professional Hygiene (SCA Tissue, North America), Cherokee, AL 4/2007 to 12/2018

A global hygiene and health company that develops, manufacturers, and sell products and solutions such as tissue paper, baby diapers, compression therapy, and wound care employing 48K employees; sales of 11.3B euros in 2017.


Orchestrated the quality engineering for all raw materials and finished products, performed product compliance regulatory auditing, and managed the final disposition of all off-quality raw materials and finished products.

Ensured execution and compliance for all customers (YUM! Brands, Sysco, Brinker, and RBI Brands) requiring non-food packaging and third-party sanitation audits.

Communicated directly to customers and sales representatives for all product quality complaints.

Conducted annual product security and GMP training for 600 team members comprised of managers, supervisors, and hourly personnel.

Conducted raw material supplier audits reviewing all aspects of raw material manufacturing.

Assisted manufacturing management in root cause analysis and product capability studies.

Interfaced with corporate R&D in the design and development of new product specifications, product quality inspections, defect limits, and necessary inspections tools.


Developed and maintained raw material and finished product specifications.

Designed a comprehensive Total Quality Program (TQP) which included Good Manufacturing Practices (GMP), product compliance, product security, foreign material, internal hold, and Hazard Analysis Critical Control Point (HACCP).

Assisted in the onboarding of 2 new facilities with oversight of GMP, Quality, and HACCP adherence. Provided guidance for the mills, programs, and expertise as an internal auditor.

Quality Programs

Introduced, championed, and monitored the Weighmaster certification program.

Designed and monitored company-wide Product Trial program and launched the external Warehouse Auditing program.

Developed and oversaw the site-wide GMP, housekeeping, and sanitation Internal auditing program

Pilgrim’s Pride, Enterprise, AL 12/1998 to 4/2007

NasdaqGS: PPC A multi-national food company, currently the largest chicken producer in the United States and Puerto Rico with a staff of 35K+.

QUALITY MANAGER (3/2005 to 4/2007)

Managed the TQP program and a staff comprised of 30 QA and HACCP technicians, 2 QA supervisors, and 1 HACCP superintendent.

Conducted weekly review meetings with onsite USDA inspectors and planned daily meetings with processing and production planning personnel.

Completed review and modification of the mill Quality program and HACCP plan to ensure customer and regulatory compliance.

Performed semi-annual reviews with USDA FSIS Inspectors.

PROCESSING SUPERVISOR (12/1998 to 3/2005)

Education & Certifications

Bachelor of Science (B.S.), Poultry Science, Auburn University, Auburn, AL 1998

Internal Auditing Certification

HACCP Certification

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