Customer Service Mail

Ivan Spencer Padgett

**** ******* ******* ***** #**

Suitland Maryland 20746

April 13, 2018

Dear Sir or Madam:

I am interested in( Warehouse Associates)

I currently serve as the Assistant Contract Project Manager for the NIH Mail Center in Rockville, MD.

With over ten years of combined work experience as a Truck Driver, Lead Mail Clerk, Acting Floor Supervisor and an Assistant Contract Project Manager for the NIH Mail Center, I am sure that you have just ended your search for the position in your office you are seeking to fill.

You will notice that in my 14 years of working with the NIH, I have gained considerable knowledge of excellent customer service and supervisory skills. My time spent driving and working in various positions has also given me first-hand practice consistently applying the concept of teamwork.

I examine incoming mail and correspondence to determine nature of subject-matter and organizational level where reply should be prepared;

I utilize an automated database to query data fields by name, building, room, telephone number, organization and/or forwarding address for use in work assignment, involving technical, scientific, financial, or professional queries related to the NIH mission;

I have a vast knowledge of the NIH and the US Postal Service policies and procedures; processing incoming and outgoing mail; knowledgeable of all mail processing systems requested to process mail including the Hasler Mail Processing Systems and the Accountable Mail Tracking Systems and much more.

Attached is a copy of my resume for your review. An opportunity to speak with someone regarding this or a similar position with your office would be greatly appreciated. I can be reached by phone at 202-***-**** or by email at **************@*****.***. I look forward to hearing from you.

Thank you for your time and consideration in this matter.

Respectfully,

Ivan S. Padgett

Attachments:

Resume

Ivan S. Padgett

3601 Parkway Terrace Drive #04

Suitland, MD 20746

Home: 240-***-****

Work: 301-***-****

Cell: 301-***-****

Email: **************@*****.***

PROFILE SUMMARY

I have ten years of excellent customer service and supervisory skills; work well under pressure, and have the ability to take charge of situations and deliver timely results; Ability to execute and manage

multiple tasks in a challenging environment; possess excellent time management and interpersonal skills.

EMPLOYMENT:

National Institutes of Health - Rockville, MD

Contracting through Bankers Business Management Services, Inc. – Silver Spring, MD

Assistant Project Contract Mail Room Manager - 2008 – Present

Examine incoming mail and correspondence to determine nature of subject-matter and organizational level where reply should be prepared;

Utilize an automated database to query data fields by name, building, room, telephone number, organization and/or forwarding address for use in work assignment, involving technical, scientific, financial, or professional queries related to the NIH mission;

Responsible for incoming/outgoing document accountability, distribution of accountable documents, and preparation of accountable document inventory of dispatch;

Perform various duties such as preparation, weighing, record-keeping, sorting, stamping, marking, bundling, wrapping, and sacking outgoing, outgoing permit, Congressional, misdirected or redirected USPS and NIH inter-office communications;

Provide technical advice, interpret, and disseminate USPS policy and procedures with regard to the preparation and/or processing of various classes of USPS domestic and international mail, postal addressing standards, designing business letter mail, designing flat mail, presorting, and barcoding.

Assist in quality control processes on work done by the mail services contractors.

Examine all incoming mail for possible biological or explosive hazards through physical examination and/or through the use of x-ray equipment.

National Institutes of Health - Rockville, MD

Contracted through Bankers Business Management Services, Inc. – Silver Spring, MD

Mail Room Floor Supervisor - 2005 – 2007

Responsible for supervising mailroom employees to process incoming and outgoing mail for the NIH.

Provided mail processing leadership to contract employees

Examined incoming and outgoing mail to ensure proper postage was applied.

Assisted customer service team in screening incoming mail on Heimann X-Ray machine.

Operated the Accountable mail tracking systems (Oden PacTrac and SC Logic Accountable Mail Tracking Systems to track accountable mail such as certified, express, registered, insured (registered, certified, insured, express, etc.) mail for the NIH.

Operated the Mail Processing Systems (Hasler Systems) to apply postage outgoing mail ensuring the correct cost code was applied to each piece of mail.

Served as a supervisor in the absence of the Floor Supervisor for the NIH main mail hub

National Institutes of Health - Rockville, MD

Contracted through Bankers Business Management Services, Inc. – Silver Spring, MD

Mail Room Delivery Driver - 2003 – 2005

Operated a 16ft truck to transport, deliver and collect inter-office and USPS mail from NIH offices and buildings in Bethesda, Rockville and Gaithersburg MD.

Delivered USPS Accountable mail and NIH specials; collected signatures and loaded signatures into a computerized Palm Pilots.

Operated the Accountable mail tracking systems (Oden PacTrac and SC Logic Accountable Mail Tracking Systems to track accountable mail such as certified, express, registered, insured (registered, certified, insured, express, etc.) mail for the NIH.

Operated the Mail Processing Systems (Hasler Systems) to apply postage outgoing mail ensuring the correct cost code was applied to each piece of mail.

Served as a supervisor in the absence of the Floor Supervisor for the NIH main mail hub.

National Institutes of Health - Rockville, MD

Contracted through Focus, AMC – Landover, MD

Motor Vehicle Operator /Mail Clerk - 2001– 2003

Operated a 16ft truck to transport, deliver and collect Interoffice and USPS mail from NIH buildings in Bethesda, Rockville and Gaithersburg MD.

Delivered Accountable Mail to customers and maintained signatures in an automated Accountable Mail Tracking System to track accountable mail such as certified, express, registered, insured (registered, certified, insured, express, etc.) mail for the NIH.

Operated the Mail Processing Systems (Hasler Systems) to apply postage outgoing mail and capture postage costs for the NIH.

Sorted and processed incoming USPS mail and inter-office communications for many buildings at the Main Mail Center.

National Institutes of Health - Rockville, MD

Contracted through JAD/DDD – Landover, MD

Motor Vehicle Operator/Mail Clerk - 2000– 2001

Operated a 16ft truck to transport, deliver and collect Inter-office and USPS mail from NIH buildings in Bethesda, Rockville and Gaithersburg MD.

Delivered USPS Accountable mail to customers and maintained signatures in an automated Accountable Mail Tracking System Palm Pilot.

Sorted and processed incoming USPS mail and NIH inter-office communications for various NIH buildings at the Main Mail Center.

Metered outgoing USPS mail assuring for various Institutes and Centers ensuring the correct cost code was applied to each piece of mail.

Special Achievements:

Received Employee of the Quarter - Division of Mail Management Services - NIH 2006

EDUCATION:

NIH Training – Bethesda, Maryland

Certificate of Completion of Annual Safety Training - NIH 2000–2014

Certificate of Completion of Information Security Awareness Training 2009-2014

Certificate of Completion of DMMS X-Ray & Security Training 2012-2014

Certificate of Completion of Privacy Awareness Training 2012

Certificate of Completion of Bomb Threat Training 2012

Certificate of Completion of Records Management Training 2014

Customer Service Training provided the NIH 2004

Eastern Senior High School - Washington, DC, Diploma, June 1981

REFERENCES FURNISHED UPON REQUEST

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