IT Director/Project Manager
Motivated, team-oriented leader focused on building strong relationships, solving complex problems, and managing risk through effective organization, analytical, and collaboration skills. A poised and confident professional with a demonstrated ability to transcend cultural differences. A flexible and versatile change agent that thrives under pressure and is able to make critical decisions when necessary. email@example.com 614-***-**** Dublin, OH linkedin.com/in/cpwalmsley WORK EXPERIENCE
02/2014 – Present
RDI Intuitive (formerly Computersmith/VOS)
Manage a team of dedicated IT professionals providing a suite of cloud services to customers all over the world. Performs a variety of project management responsibilities including plan design, contract negotiation, external vendor contact, problem solving, and plan execution.
Successfully spearheaded the transition into a more reliable hardware infrastructure, a comprehensive ticketing system, and a completely new customer service model.
Assist sales as a technical liaison, understand customers contracts and responsible for accurate invoicing of projects. Performed customer training for new customers.
Responsible for taking clear and precise action, under extreme pressure, and making critical decisions about
hardware/software issues (risks).
Pursue self and technical development, including industry recognized certifications and personal improvement. 2010 – 2014
IT Regional Service Manager
Pomeroy IT Solutions
Oversaw Columbus regional operations and provided
impeccable customer service, meeting or exceeding in 100% of Service Level Agreements.
Led major projects for medium to large corporations, meeting tight deadlines and utilizing both internal and external resources.
Designed, executed, and managed technical projects including building entire teams from scratch, hiring outside technical help, creating and implementing all checklists, processes and phone scripts.
2007 – 2010
Process & Technical Director
PM Financial Group
Worked with customers to prepare complex analytical reports, ensuring full compliance with federal and state guidelines. Managed all aspects of daily operations including time and asset management, training/development of new associates, and technology support used in a financial sales environment. DIVERSE SKILLS
Project Management Interpersonal Skills
Management/Staffing Public Speaking
Training/Development Report Preparation
Business Acumen Analytics Problem Solving
Leadership Risk Management Document Control
Industry Knowledge - IT/Finance Server Administration Software Development Sales Development
Technical Communication Organization
Decision Making Microsoft Server 2008/2012/2016
Citrix 6.5/7.15 Microsoft Cloud RDWeb
VMWare ESXi Microsoft Hyper-V Skype/Teams
Microsoft Office 365 Sonicwall Barracuda
Powershell Linux - Basics Programming
Microsoft Technology Associate (MTA)
A+, Network+, Server+
PMP, CAPM, PSM, MS 365/Azure, AWS
University of Cincinnati
Will furnish upon request.