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Customer Service Administrative Assistant

Brampton, Ontario, Canada
May 02, 2019

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*** *********** **. +1-647-***-**** Mississauga, ON, L5R 1S1


SAP-Making Shipping Documents (Invoices, Purchase Order and repair and maintenance).

Making arrangements of shipment, booking of trucks, making the breakdown of the orders.

Updating Pallet inventory shipped or receive on CHEPS website.

Arraigning meetings, making Travel Plans, conference meeting hall, inventory management and office supply.

Staff recruiting and retention, benefits and payroll coordination, Background checks.

Professionals in Human Resources Association Exit interviews, Payroll processing


Panalpina — Office Administration Oct 2018-April 2019

SAP-Prepare shipping documents (like invoices, purchase orders, processing E-Com orders, making packing slips and bills of lading).

Co-ordinate the shipping and receiving of deliveries by making sure all relevant procedures are followed and coordinate our supply chain procedures to maximize quality of delivery.

Provide information to customers about the status of their orders as well as the status of accounts.

Monitor and communicate customer order fulfillment performance; report on successes and failures and suggest improvement.

Maintain updated records of suppliers, customers orders and all the equipment (CHEPS Pallets) as required to maintain.

Oversee the levels of warehouse stock, monitoring office supplies and equipment and place orders after the comparison of all the quotations as needed.

Performing another admin task, providing admin support to other department.

Coordinated complex travel schedule, domestic international travel arrangement, hotel accommodations and trip logistics for candidate and executives, conducted company-wide town hall meetings to convey updates.

Overseas transactions related to orientation and onboarding of new employees, including preparation of new hire packages. Coordinates and distribute exit interviews.

Tracks various HR initiatives, such as performance reviews and compensation planning, and prepares reports and conducts basic analysis to create dashboards.

Supports hiring managers and talent acquisition with site specific activities such as posting positions, printing resumes, processing background checks, printing interview guides, creating offer letters, etc.;

Provides support for employees and managers to help identify and resolve HR system issues and accuracy of employee data (i.e. ensure managers enter all payroll changes for maternity leaves, leaves of absence, salary changes, bonus changes correctly in the HR system).

Supports the account’s employee engagement initiatives and employee recognition program.

Assists with HR communication pieces including account announcements, letters, agreements, etc.

Provides administration, interpretation, and application of HR and Company policies and procedures and the need for compliance as they relate to individuals and Company objectives.

Performing another admin task, providing admin support to other department.

KFC, Airport — Customer Service Representative April 2017-Nov 2018

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered new offers questions with up-to-date knowledge of sales and store promotions.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Built long-term customer relationships and advised customers on purchases and promotions.

Actively participate in building a supportive team environment that fosters positivity and engagement.

Liquor World — Human Recourse Coordinator April 2017-Nov 2018

Directed job fairs to bring in local talent for long term and seasonal positions and coordinated and conducted new hire pre-interviews.

Edited job position announcements before authorizing a post.

Reviewed and corrected job offer letters additional paperwork for completeness and accuracy before approving and collecting and correcting additional data.

Sent notices to employees and subcontractors regarding expiring documentation.

Implemented training programs for new and existing employees.

Monitored and handled all employee claims, including performance-based and harassment incidents.

Collaborated with department managers to assess needs.

Addressed and resolved general payroll-related inquiries.

Supported human resources staff with new hire orientations and monthly departmental.

Meetings and Developed succession plan and promotion paths for all staff.

Coordinated complex travel schedule, domestic international travel arrangement, hotel accommodations and trip logistics for candidate and executives, conducted company-wide town hall meetings to convey updates.

Reviewed and confirmed that all final paid hours corresponded with time-sheets and state laws.

Co-ordinate with all department and provide administration support as required.

Maintain all the record for Purchase orders, repair and maintained and all supply of items as requested.

Manage the day to day activities of the office Accept visitors (primarily couriers and customers) Review operating practices and implement improvements where necessary.

Resolve customer requests that you are accountable for and interface with other parts of the organization, as needed

Manages and monitors a variety of information impacting the Executive Director’s responsibilities.

Performs other duties and responsibilities including special project support, as assigned by the Manager.


Organisation Management / International Business Management Jan 2017-April 2018

Cambrian College, Brampton/Fleming College, Peterborough

Relevant courses: Financial Management, Accounting, Cost Accounting, Operations, Economics, Statistics, Human Resource, Project Management. SAP,

Bachelors of Commerce 20011-2014

Kurukshetra University, Kurukshetra


Advance knowledge of Microsoft Word, Power Point and Excel including V-Lookup, Power Pivot.

Experience using application SAP, QuickBooks (AP/AR).

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