Quality Assurance Analyst/Investigations SME

NICHOLAS ALAN PHILLIPS

********************@*****.*** cell: 330-***-****

Clearance: Top Secret (May 2016)

SUMMARY

Trustworthy, committed professional with experience in industrial security and Quality Assurance. Penchant for customer service and communication, proficient in computer and desktop office software products, and drive to exceed expectations and deliver results. Signature Strengths:

Research & Reporting Case/Workload Management/Investigations Technologically Savvy Impeccable Integrity & Work Ethic Acute Attention to Detail Passion for Excellence & Service EDUCATION

FLORIDA STATE UNIVERSITY OSCEOLA HIGH SCHOOL

Bachelor of Science in Criminology Advanced Placement & Honors Information Technology Minor Dual Enrollment College Coursework EXPERIENCE

General Dynamics Information Technology March 2018-PRESENT Quality Assurance Analyst/Investigations SME

Engage in full-field character investigations by auditing all required records obtained by Field Investigators/Record Searchers

Audit complex competitive qualification investigations on candidates for top federal administrative and executive positions, assessing for compliance and validating against fraudulent activity. These audits are completed on a high priority schedule

Inspect record checks, designed to afford the subject of a suitability investigation a full opportunity to explain or comment on derogatory or discrepant information, to verify against falsification or non-compliance with necessary process & policy

Maintain appropriate records to stay complaint with all government oversight regulations

Solve complex issues investigators face while in the field, both over the phone and via email PricewaterhouseCoopers (via Corporate Brokers) June 2017-Feburary 2018 Personnel Security Administrator

Work in an industrial security program (access control, personnel security, and OPSEC)

Prepare manuals outlining regulations/procedures for handling, storing & maintaining records

Aid in conducting security education classes and related briefings (SETA)

Log pre-screens and background information, and grant secured access

Conduct pre & post international travel briefs, and maintain sensitive filing

Manage various special projects, including a redesign and distribution of physical security IDs, and the creation of digital security profiles for all staff and contractors Nicholas Alan Phillips Page 2 of 2

EXPERIENCE (cont.)

CACI International Inc. July 2016-May 2017

Background Investigator I

Conduct background investigations to determine security clearance suitability, executing multiple cases simultaneously, in support of national security initiatives

Execute comprehensive face-to-face interviews with subjects, employers, associates, references, and other knowledgeable individuals

Complete record searches at law enforcement agencies, courthouses, mental health, financial, and educational institutions

Obtain facts to resolve material issues in a case and/or establish background, reputation, character, suitability, and qualifications of subjects under investigation

Document investigation results & submit reporting of investigation within strict timelines Best Buy Corporation October 2013-June 2016

Apple Master – Computing

Recognized for top-level performance in service-based sales and exceeding goals

Collaborate with team and customers to deliver exceptional service and deliver results

Serve customer needs and address complaints to achieve resolution

Keep current on market and product trends to maintain active available knowledge-base

Manage display and redesign projects throughout the store, and led portions of all team meetings when discussing Apple-related information Sears Holdings Corporation - Kmart October 2010-June 2012 Electronics Service & Sales Associate

Consult with customers on the latest options and trends in electronics

Help customers select technology products based on their needs and desires

Maintain displays, completed floor replenishment/inventory, and ensure service orientation

Operate cash point-of-sale and ensure proper money handling CERTIFICATES/TRAINING

Insider Threat Awareness

(Center for Development of Security Excellence)

Certified Scrum Master Coursework

(Internal GDIT Training)

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