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Customer Service Manager

May 02, 2019

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Hiba Hassan

**** ****** ****

Mississauga,ON L*M*K9

Contact: 647-***-****

Dear Sir/Madam,

I am writing to express my interest in seeking an opportunity and contribute to the success of your organization. I completed my bachelors in Business Hdministration (BBA) from Davenport University. I have also received an advanced diploma in Business Administration from Sheridan College Institute. The completion of my studies not only allowed me to take on new challenges but has enriched my awareness and understanding of the different aspects in business.

I believe that my experience as a Customer Service Manager at Walmart Canada and Human Resource Coordinator at Mother Parker’s has prepared myself to become a valued prospect for any organization. My work experience has developed my problem-solving abilities required to collaborate with both customers and employees in a professional manner and to present appropriate solutions to address their concerns. I recognize strong skills in analyzing situations to eliminate existing and potential issues to ensure reoccurrence is minimal in my roles within the Customer Service and Human Resource sector. This ability not only encouraged my fellow employees to follow my advice on how to analyze situations but also treat customers and employees to eliminate any potential issues before they occur. Furthermore, I would like to emphasize how my analytical skills allowed me to develop and prepare policies to identify new opportunities which connected candidates suitable to Mother Parker’s and to ensure all data was maintained and kept up to date. Also, I performed and assisted with career fairs and coordinated company events and functions. I strive for excellence and am eager to utilize my skills to promote the growth of your company. I am convinced that my strong work ethic, attention to detail, analytical skill and passion to work in a motivational and exciting environment will be an asset to your organization.

Please allow me the opportunity to discuss my further qualifications and experiences in person. I look forward to hearing from you soon.

Yours Truly,

Hiba Hassan

Hiba Hassan

3151 Malham Gate Contact: 647-***-****

Mississauga, ON, L5M6K9


Davenport University

BBA Degree: Business Administration - Finance Management 2015-2017

Dean’s Honors List (2017)

Sheridan College Institute of Technology and Advanced Learning 2010-2013 Advanced Diploma: Banking and Wealth Management

Dean’s Honor’s list (2012)

Relevant Coursework:

Professional Selling: Analyzing the benefits and features of products; practicing various approaches such as prospecting, responding to objections as well as closing a sale and improve interpersonal communication skills.

Human Relations: An interdisciplinary approach that draws on principles of psychology, sociology, philosophy and communications theory. This approach defines that effective interpersonal communication is related to matters of personal growth and development. This method helps enhance verbal and non-verbal communication process, listening, perception, personality, motivation, leadership, conflict, stress, culture and gender.

Law for Business Managers: emphasizes on Canadian law of contracts, tort law and application of legal knowledge which provides with the strongest integration of law and business. It helps develop business solutions and train to identify and frame organizational problems from a legal perspective to ensure that an organization’s regulatory and legal standards are met.


Detailed oriented with strong organizational skills demonstrated through meeting deadlines

Ability to collaborate with employees and customers; able to solve complexed problems with proficiency

Ability to build trust within organization through strong communication and dedication

Capable of anticipating complications and put forward innovative ideas

Strong aptitude for taking initiative and responsibility to complete projects

Ability to analyze data and provide insights to resolve business issues

Software Applications: Proficient with MS (Word, Excel and Power point) Spreadsheets, Microsoft Outlook

Bilingual – Fluent in both English and Urdu language


Awarded Certificate for Excellent Customer Service

Received multiple “Shining Star” recognitions regarding exceptional customer service.

Work Experience:

Mother Parker’s Tea & Coffee, Mississauga, ON 2016-2017

Human Resources Coordinator

Provide assistance with recruitment of hourly/salary based positions.

Schedule and conduct telephone pre-screening and in-person interviews

Support new employee orientation and train employees on Health and Safety procedures.

Train current employees/new hires on company policies, benefits and other HR regulations.

Assist HR Managers and hiring manager with recruitment decisions.

Developing and suggesting recruitment strategies with HR Team.

Responsible for managing all applications submitted through MP Careers and other database

Conduct career fairs in different colleges for recruitment purposes

Create internal and external job postings and update descriptions as required

Prepares reports and analysis on production related HR indicators (attendance, management, recruitment)

Manage and ensure timely and accurate entry of employee data in to HRIS

Generate reports from HRIS/ HRRP system

Manage employees attendance in Kronos

Update all employee communication bulletin boards

Provide administrative assistance to HR Managers with tasks such as performing criminal background checks, conducting employment references checks and preparing new hire offer letters/packages and issue employment letter

Communicate on boarding of new hires to payroll team members.

Walmart Canada, Mississauga, ON 2012-2016

Customer Service Manager

Demonstrated leadership by taking initiative to solve customer and employee complains

Effectively lead a team of cashiers and customer service desk associates

Managed multiple tasks such as merchandising seasonal areas as well as front store organization

Managed and supported new associates, trained associates on compliance policies and procedures

Managed customer complaints when escalated and referenced policies to ensure customers were aware and satisfied

Managed and handled Cash, balanced cash transactions, figures, petty cash

Created orders to full fill on shelf availability to support customer needs

Executed and maintained documentation thoroughly and accurately

Collaborated with management to ensure any potential safety risks were actioned to ensure a safe and clean working environment

Ensured personal development by working on given projects and completing them in a timely manner and seeking feedback

Activities and Interests

Active follower of fashion Industry (Fashion Shoot)

Travelling and Swimming

References available upon request

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