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IT Support/Networking

Rawdat Al Khail, Qatar
May 02, 2019

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IT Support Engineer/Network Engineer

Total year of experience in Information Technology: 5+ Years


Mobile: 66405653


Visa Status:Work/ Business Visa

Educational Qualifications

BE (CSE) - Passed with 77% in 2012

From Sasurie College of Engineering, Tirupur. Anna University, India.

Higher Secondary – Passed with 76% in 2008

From Govt. Model Boys H.S.S, Irinjalakuda, Trichur District, Kerala, India

Secondary – Passed with 80% in 2006

From Rajarshy Memorial H.S.S Aloor, Trichur District, Kerala. India

Self training undergone/Certifications

ITIL v3 Foundation


Certification Number:433805210431AKXN


Certification Number:130-193-493

CCNS – PC Engineering, CCNA, MCITP, RHCE, Cloud Computing

Career Objective

As a professional I will support the company’s mission of providing superior team spirit and client service and also responsible for the Server Administration tasks and Networking & Security support activities. I can also interact with clients, ensure compliance for service terms with facility users and performs other related work as required. Hold excellent communication, coordination, organizational, problem solving in various computer applications and seeking for a solid career foundation in any industry to share knowledge and skills.

IT System Support & Administrative Capabilities

Designing and planning the network

Setting up,Maintaining and Expanding the network

Undertake small to medium-sized IT projects as instructed by the IT MANAGER

Experienced in providing desktop and server support

Experienced in Antivirus installation and Fault finding in laptops and Desktops

Hands-on experience in installing,configuring and maintaining the Linux Servers and Workstations

Experienced in Windows Server administration 2003-2008,2012AD& Microsoft Exchange Services

Experienced in Preforming Role of Service Desk operator\ IT helpdesk engineer

Experienced in Server hardware and software configurations and Apply patches andupgrades

Investigating,Diagnosing and solving computer software and hardware faults

Experienced in managing exchange and AD, End-user migration

Hands-on experience in VMware Esx installation and configuration

Experienced in database and fileserver backup and restore

Skills Summary

Platform OS - Windows Server 2003,2008-2012 Series

Servers H/W- HP DL380,IBM e series Server,Dell Power Edge

Client OS -Windows Client Operating Systems 7,8 & 10

Mail Server - MS Exchange Server2010,Exchange2013,office365

Antivirus Management-Symantec, MacAfee, TrendMicro

Domain Management -Desktop Central 9,OPmanager,Software Central

Backup management -Symantec backup exec, Symantec NetBackup

Work Experience

1)Worked as IT SUPPORT ENGINEER in ACUTE INFORMATICS at Wipro Site (Kerala Gramin Bank) from 19-11-2014 to 17-10-2018


Install and test Desktop software applications and Internet browsers.

Test Computers to ensure proper functioning of Computer systems.

Analyze, Diagnose and Resolve complex Desktop end user problems

and suggest corrective solutions.

Handling Computer peripheral devices like Printers, Scanners and resolve

Associated problems.

Monitoring Network devices like Router, Switches

Maintain self, tools and workplace in neat clean, organized and healthy and missioncritical ready for daily operations.

Providing Support for Networks & Computers,Technical Service and support for almost Computer Network Accessories and Computer Peripherals

Managing Domain Controller, DHCP, DNS.

Backup and Restoring databases (Oracle, SQL).

Administer and maintain end user accounts, permissions, and access rights.

Coordinate the setup and troubleshooting of off-site user accounts and permissions.

Monthly review and installation of critical and important windows operating systemServer patches.

Monitored and reviewed weekly change control meetings to assure smooth operation,resulting in improved relations between IT and customer.

Setting up new users and disabling expired accounts in accordance with HR requirements

Products and Technologies Supported

Computer Associates manage engine plus service desk.

In-house developed Oracle based Helpdesk system with web self-service interface.

Dell, HP, Desktops and Dell, HP, SONY, NEC, TOSHIBA Laptops.

Printers and scanners of HP, EPSON,OLIVETTI,TVS, SAMSUNG, OKI.

Windows server 2008-2012Active directory service.

Corporate AD Management using AD Management Tools

MS Outlook2013 email client for MS Exchange2010

Symantech and MacAfee Antivirus corporate edition

Handling Corporate IT Asset Management Software

Microsoft SMS 2013, MS Office 2013/ MS Visio2013/ MS Project2013 and MS Office suite2010&2013.

Oracle forms, Oracle discoverer

Disk Imaging and Backup tools. Norton Ghost V15.0

2)Worked as NETWORK ENGINEER in NACLE NETWORKS for 16 months from 10-07-2013 to 05-11-2014


Planning, Designing and Implementation of Enterprise level Wireless Networks

Configuring Routers, Manageable Switches, RADIUS Servers and Web Servers

Establishing the networking environment by Designing system configuration,Directing System installation,Defining,Documenting and Enforcing system standards

Installing and configuring manage engine desktop central client in Windows 2012 and2008 servers

Troubleshooting Network problems

The support and administration of firewall environments in line with IT security policy.

Securing network systems by establishing and enforcing policies,and defining and monitoring access.

Scheduling Upgrades and Updates

The configuration of hosted IP voice services.

The design and implementation of new solutions and improving resilience of the current environment.

Monthly reviewing, scanning and installation windows critical and important missinpatches using Desktopcenral.

Liasing with project management teames,third-line engineers and service desk engineers on a regular basis.

Speaking with customers via email and phone for initial requirement capture.

Updating job knowledge by participating in educational opportunities, reading professional publications,Maintaining personal networks and participating in professional organizations.

Making sure all IT meets industry standards

Products and Technologies Supported

IP networking and WLANS

802.11g wireless LAN providing high speed network

Switches and Routers of Cisco,HP,Citrix and Huawei

Access points and Wireless Controllers

Network Security products like McAfee Bolters,Cisco SecureX

Remote accessing by using telnet,SSH

Languages Known






Won first prize in scholarship examination organized by NIIT

Attended one day NATIONAL LEVEL workshop on “CLOUD COMPUTING” at Sasurie College of Engineering, Tirupur.


Web Surfing

Playing Cricket

Watching Movies

Work Reference

Prof. S. Nandagopal M.E. (Ph.D)

Head of Department – CSE

Sasurie College of Engineering

Tirupur. India

Mobile: +91-994-***-****

Personal Details &Permanent Address

Personal Details:

Nationality : INDIAN

Date of Birth : 30th April 1991

Religion : Muslim

Marital Status : Married

Permanent Address:

Shafeek K.A

S/o Mr. Assanar K.M

Kariparambil House,

P.O. Kallettumkara

Trichur District

Kerala, India – 680683


I hereby declare that the above written particulars are true to the best of my knowledge and belief.



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