IT Support Engineer/Network Engineer
Total year of experience in Information Technology: 5+ Years
Visa Status:Work/ Business Visa
BE (CSE) - Passed with 77% in 2012
From Sasurie College of Engineering, Tirupur. Anna University, India.
Higher Secondary – Passed with 76% in 2008
From Govt. Model Boys H.S.S, Irinjalakuda, Trichur District, Kerala, India
Secondary – Passed with 80% in 2006
From Rajarshy Memorial H.S.S Aloor, Trichur District, Kerala. India
Self training undergone/Certifications
ITIL v3 Foundation
CCNS – PC Engineering, CCNA, MCITP, RHCE, Cloud Computing
As a professional I will support the company’s mission of providing superior team spirit and client service and also responsible for the Server Administration tasks and Networking & Security support activities. I can also interact with clients, ensure compliance for service terms with facility users and performs other related work as required. Hold excellent communication, coordination, organizational, problem solving in various computer applications and seeking for a solid career foundation in any industry to share knowledge and skills.
IT System Support & Administrative Capabilities
Designing and planning the network
Setting up,Maintaining and Expanding the network
Undertake small to medium-sized IT projects as instructed by the IT MANAGER
Experienced in providing desktop and server support
Experienced in Antivirus installation and Fault finding in laptops and Desktops
Hands-on experience in installing,configuring and maintaining the Linux Servers and Workstations
Experienced in Windows Server administration 2003-2008,2012AD& Microsoft Exchange Services
Experienced in Preforming Role of Service Desk operator\ IT helpdesk engineer
Experienced in Server hardware and software configurations and Apply patches andupgrades
Investigating,Diagnosing and solving computer software and hardware faults
Experienced in managing exchange and AD, End-user migration
Hands-on experience in VMware Esx installation and configuration
Experienced in database and fileserver backup and restore
Platform OS - Windows Server 2003,2008-2012 Series
Servers H/W- HP DL380,IBM e series Server,Dell Power Edge
Client OS -Windows Client Operating Systems 7,8 & 10
Mail Server - MS Exchange Server2010,Exchange2013,office365
Antivirus Management-Symantec, MacAfee, TrendMicro
Domain Management -Desktop Central 9,OPmanager,Software Central
Backup management -Symantec backup exec, Symantec NetBackup
1)Worked as IT SUPPORT ENGINEER in ACUTE INFORMATICS at Wipro Site (Kerala Gramin Bank) from 19-11-2014 to 17-10-2018
DUTIES AND RESPONSIBILITIES
Install and test Desktop software applications and Internet browsers.
Test Computers to ensure proper functioning of Computer systems.
Analyze, Diagnose and Resolve complex Desktop end user problems
and suggest corrective solutions.
Handling Computer peripheral devices like Printers, Scanners and resolve
Monitoring Network devices like Router, Switches
Maintain self, tools and workplace in neat clean, organized and healthy and missioncritical ready for daily operations.
Providing Support for Networks & Computers,Technical Service and support for almost Computer Network Accessories and Computer Peripherals
Managing Domain Controller, DHCP, DNS.
Backup and Restoring databases (Oracle, SQL).
Administer and maintain end user accounts, permissions, and access rights.
Coordinate the setup and troubleshooting of off-site user accounts and permissions.
Monthly review and installation of critical and important windows operating systemServer patches.
Monitored and reviewed weekly change control meetings to assure smooth operation,resulting in improved relations between IT and customer.
Setting up new users and disabling expired accounts in accordance with HR requirements
Products and Technologies Supported
Computer Associates manage engine plus service desk.
In-house developed Oracle based Helpdesk system with web self-service interface.
Dell, HP, Desktops and Dell, HP, SONY, NEC, TOSHIBA Laptops.
Printers and scanners of HP, EPSON,OLIVETTI,TVS, SAMSUNG, OKI.
Windows server 2008-2012Active directory service.
Corporate AD Management using AD Management Tools
MS Outlook2013 email client for MS Exchange2010
Symantech and MacAfee Antivirus corporate edition
Handling Corporate IT Asset Management Software
Microsoft SMS 2013, MS Office 2013/ MS Visio2013/ MS Project2013 and MS Office suite2010&2013.
Oracle forms, Oracle discoverer
Disk Imaging and Backup tools. Norton Ghost V15.0
2)Worked as NETWORK ENGINEER in NACLE NETWORKS for 16 months from 10-07-2013 to 05-11-2014
DUTIES AND RESPONSIBILITIES
Planning, Designing and Implementation of Enterprise level Wireless Networks
Configuring Routers, Manageable Switches, RADIUS Servers and Web Servers
Establishing the networking environment by Designing system configuration,Directing System installation,Defining,Documenting and Enforcing system standards
Installing and configuring manage engine desktop central client in Windows 2012 and2008 servers
Troubleshooting Network problems
The support and administration of firewall environments in line with IT security policy.
Securing network systems by establishing and enforcing policies,and defining and monitoring access.
Scheduling Upgrades and Updates
The configuration of hosted IP voice services.
The design and implementation of new solutions and improving resilience of the current environment.
Monthly reviewing, scanning and installation windows critical and important missinpatches using Desktopcenral.
Liasing with project management teames,third-line engineers and service desk engineers on a regular basis.
Speaking with customers via email and phone for initial requirement capture.
Updating job knowledge by participating in educational opportunities, reading professional publications,Maintaining personal networks and participating in professional organizations.
Making sure all IT meets industry standards
Products and Technologies Supported
IP networking and WLANS
802.11g wireless LAN providing high speed network
Switches and Routers of Cisco,HP,Citrix and Huawei
Access points and Wireless Controllers
Network Security products like McAfee Bolters,Cisco SecureX
Remote accessing by using telnet,SSH
Won first prize in scholarship examination organized by NIIT
Attended one day NATIONAL LEVEL workshop on “CLOUD COMPUTING” at Sasurie College of Engineering, Tirupur.
Prof. S. Nandagopal M.E. (Ph.D)
Head of Department – CSE
Sasurie College of Engineering
Personal Details &Permanent Address
Nationality : INDIAN
Date of Birth : 30th April 1991
Religion : Muslim
Marital Status : Married
S/o Mr. Assanar K.M
Kerala, India – 680683
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
PLACE : [SHAFEEK K.A]