JAVAD SHIRVANI 647-***-****

ac88zs@r.postjobfree.com 807-24 Leith Hill Rd., Toronto M2J1Z3

OBJECTIVE:

To apply as a customer service agent

SUMMARY OF QUALIFICATIONS:

Goal-focused in customer service settings.

Driven to go above and beyond to satisfy customers, improve operations and support team members.

Seasoned professional able to take advantage of every sales opportunity without sacrificing service.

Detail-oriented waiter with 2 years of experience in dining.

Skilled at memorizing orders, handling high-traffic times and maintaining accuracy with large orders.

Dedicated to excellent customer service and keep customers satisfied.

Always ready to take on challenging new position in dynamic, fast-paced environment.

Offering enthusiasm, sales expertise and determination to satisfy every customer.

Proactive and bilingual waiter and cashier offering exemplary skills in client relationship building.

Fluent in English and Persian with basic knowledge of French, German, and Arabic. EMPLOYMENT HISTORY:

Customer Service Representative

Refah Department Store, Shiraz, Iran May 2015 to April 2019

Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Cashier

Sara Confectionary, Shiraz, Iran January 2014 to April 2015

Expertise in business adminstration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.

Open and close the registers, monitoring cash limits, and ensuring quality customer service at all times.

Maintaining thorough knowledge of store merchandise.

Operate POS cash register, handling 88 transactions on average daily, and count money in cash drawers to ensure the amount is correct.

Legal Office Secretary

Doostmohammadloo Law Office, Shiraz, Iran December 2012 to December 2014

Provided extensive secretarial and paralegal support; conducted legal research, conflicts checks, and drafted pleadings.

Drafted and proofread time-sensitive construction contracts, answers, subpoenas, complaints, discovery, and motions for various matters and filing same with Court.

Assisted attorneys in the preparation of trials, depositions, mediations and arbitration hearings by organizing legal documents.

Provided dictaphone transcription for founding partner daily, faxed, scanned, scheduled legal proceedings, coordinated teleconference calls and prepared outgoing mail. Waiter

Taghbostan Restaurant, Shiraz, Iran June 2010 to December 2012

Cleaned more than 60 tables a day and counters after customers finished dining

Worked with other waiter as a team to take care customer with questions, and helped manager to train new part time waiters.

Informed customers of daily specials and promotions

Skillfully anticipated and addressed guest service needs

Answered questions about menu selections and made recommendations when requested. EDUCATION:

Master’s degree in Linguistics, Isfahan University, Iran February 2011 Bachelor’s degree in English Language and Literature, Shiraz University, Iran July 2008 Diploma in Experimental Sciences, Razi Highschool, Shiraz, Iran June 2004 SKILLS:

Microsoft Office

Public Speaking

Sales Techniques

Relationship Management

Interpersonal Skills

Effective Customer Upselling

Dining Customer Service

CERTIFICATES:

Accredited Bachelor’s and Master’s degrees by Canada’s WES (ECA#3350564IMM, September 2017)

IELTS Academic Module bandscore 8.0 (December 2015 to December 2017)

IELTS General Training Module bandscore 8.0 (August 2017 to August 2019)

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