Customer Service Hospitality and Tourism Management

MEAGHAN SULLIVAN KLIE

**** ***** ****** ****, *** E4, Etobicoke, Ontario, M8X1A5 CANADA

PHONE: 416-***-**** E-MAIL: *******@*****.***

Performance Profile

Industry professional with a Bachelor of Commerce in Hospitality and Tourism Management

Over 10 years of combined work and volunteer experience providing positive family-based experiences in the leisure industry

Experienced with handling challenging customer situations in a fast paced environment

Proven track record of working collaboratively as part of a team with the ability to take a leadership role as required.

Results oriented, enthusiastic, upbeat with a strong emphasis on customer relations and innovative solutions to day-to-day challenges

Patient and dependable problem solver who uses logical and creative means to find solutions

Core Competencies

Customer relations

Social media

Public speaking

Word, PPT, Excel

Education

Bachelor of Commerce: Hospitality and Tourism Management

Humber College 2018

Dean’s List Recipient for Exceptional Performance

Professional Experience

Guest Relations: Aurora Winter Festival

(November - December 2018)

Immersive first year Winter Festival in downtown Toronto that welcomes guests of all ages, cultures and religions to experience an interactive and magical land filled with lights, activities, delicious food, and the magic of winter

●Advanced event promotion, onsite pre-presentation and audience buildup

●Customer information and education, weaving the magical theme, narrative and special festival events through audio and visual storytelling

●Controlled crowd of thousands in extreme weather conditions, taking care of the safety of the guests and team members while maintaining a positive attitude

Host at Be Our Guest Restaurant: Disney World Parks and Resorts

(May- August 2016)

At Walt Disney World Parks and Resorts all cast members must maintain the safety of the guests, our fellow cast members and ourselves, be courteous to all we meet, perform and maintain our role within the show, and be efficient in all our duties to create magic for our guests

●Excelled at customer relations and information dispersal

●Coordinated with all levels of the 150 table restaurant to ensure efficient and quality service

●Solved customer and management concerns in a positive and timely manner

●Ensured the smooth flow of guests throughout the restaurant, keeping floor and wait staff informed of any issues and finding solutions

Customer Service Representative: DAVIDsTEA

(2015-2018)

Young Canadian market leader since 2008 that has built its brand exclusively through word of mouth and social media; renowned for its outstanding customer service that is welcoming and passionate about their product

●Enhanced customer knowledge by providing personalized and interactive demonstrations of the products in a high-volume environment

●Worked efficiently with all team members to deliver a smooth customer service experience

●Maintained the store’s high standards of cleanliness and organization while also managing the merchandise stockGuest Services Representative:

Queensway Cineplex Odeon

(2009-2015)

Flagship theatre of Canada’s #1 entertainment provider, Cineplex Odeon, where a variety of specialized and innovative services gives guests with a memorable experience

●Provided a wide variety of customer service solutions while supporting several management teams and groups. Responsibilities included Tim Horton’s baker and cashier; box office cashier; exchanges and refunds representative; and theatre cleans team member

●Handled cash and Point of Sale Systems in high volume environment

Community Involvement

• Camp Counselor at CATS (Children’s Arts Theatre School)

• Cashier for Cosplay for a Cure’s Event Kiosk

• Coordinator, Set-up and Station Advisor at St Joan of Arc’s Christmas Fair

• Event Management, Promotion and Setup Assistant at Anime North

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