Social Media Customer Service

DAVID LA FOND

CAREER OBJECTIVE: * Vicross Find Rd., Toronto, engaging Ontario and rewarding M4P 2A5 - (work 416) 481-in an 0153 office – d.environment **********@*****.** well com as gain business experience.

PROFILE: Honours graduate with a strong background in interdisciplinary knowledge including expertise in global history, sociocultural studies, organizational analysis and cross-cultural management. SKILLS:

! Performing minimally invasive participant observation and other qualitative research techniques.

! Proficiency with social research methods and quantitative data collection.

! Interviewer experience including an intimate understanding of interviewee/respondent reactivity, building rapport, prompting and unbiased interview methods.

! Analytical knowledge of the interaction of culture and environment and the ability to intellectually evaluate intersections of ethnicity and society.

! Cultural sensitivity training and awareness.

TECHNICAL QUALIFICATIONS: Proficient in MS Office and some AutocCAD skills. WHMIS, WHSA and LIS (Light Industrial Skills) certified.

EDUCATION: Honours B.A. in Anthropology and History, Wilfrid Laurier University PERSONAL GOALS: Attain postgraduate degree. Study business, and architectural design. EXPERIENCE:

2016-2018: Read Multimedia

Position: Online Sales Cosultant/Assistant Duties: Lead-mining, first point of contact, business-2-business calling, client liaison duties, salesmanship. Customer services and maintaining phone etiquette. Development of proposals and agreement tailoring.

2015-2016: Numeris

Position: Market Research Interviewer Duties: Data collection, conducting interviews and surveys via CATI, customer service, familiarity with Voxco and DASH data entry platforms, and managing cordiality and organization in an office setting.

2014 Summer: blingNeverything

Position: Assistant Duties: Content management and social media production (Twitter, Facebook and blingNeverything.com), helped develop online store (digital media including Photoshop, and video, creative control and sales) and in creative promotional strategies.

2014 Summer: Storm Building Services

Position: Labourer Duties: High-rise residential services, working in hazardous environments (heights), maintenance and worked in a rapid environment, meeting deadlines in quick succession. 2013 Summer: Hero Plumbing Solutions

Position: Labourer Duties: General labour, demolition, working with hazardous materials, cleanup, excavation, exterior alterations and salesmanship. Working with different teams and promoting the company in neighbourhoods across Toronto. Adhering to strict safety rules and meeting rapid deadlines. 2013 Summer: Quality Meat Packers

Position: Line Worker Duties: Packaging several different types of meat products and package preparation, intermittent operation of conveyors and following strict factory rules. Working in a culturally diverse workplace environment. Present for extremely early work times (6:00 AM start).

2012 Summer: Stone Life Landscaping

Position: Labourer Duties: General labour, excavation, soil stability control, assembly, cleanup. Working in intense physical conditions moving heavy materials on a daily basis. Meeting deadlines using innovative and problem-solving approaches to site beautification and landscaping. Present for 7:00 AM work times. 2009-2012 April-August: Bedford Park Baseball Association Position: Umpire and Supervisor Duties: Umpired games and supervised children large groups of very young children (6 years+ of age) in weekly baseball games. Being part of and promoting a fun and community atmosphere. Maintaining safe work environments and adhering to safety rules.

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