Business Administration Social Media Manager Building Manager CRM
Resume:
Mary Garrone Page *
MARY GARRONE, MBA
***********.***@*****.***
linkedin.com/in/marygarrone/
PROFILE
An innovative and analytical business administrator committed to generating growth - with significant experience in customer relationship management in client services, industrial construction, international investor relations and property management. Traditional administration skills for Payroll, Accounts Payable, Accounts Receivable, Event Management, Property Management, Sales, Marketing, Advertising, Customer Relationship Management are mixed with leveraging a digital presence, embracing it for creativity, reach and power for brand recognition, sales growth, analytics and community building. Experienced in a broad range of businesses by size and sector and all aspects of Client Relationship Management from service development to quality control of a deliverable, advertising and sales. Able to use strong communication, organizational and problem-solving skills and to liaise with cross functional departments, outside agencies and the public to raise awareness for national and local needs. ACCOMPLISHMENTS
Familiar with variety of software including Office Suite, Outlook, Photoshop and Lightroom, Wordpress, Sage, Facebook Analytics, Google Analytics - also critical path and happy to embrace custom software. Her experiences include:
o Daily prioritization of flexible schedule
o Database of contacts, clients and donors - Maintenance and Analytics o Social media - produced content/creative - for art gallery and internal events o Social media - event promotion - special services "boosts" to targeted audiences o Social media - analytics - ROI vs budget
o Website copy writing/coding
o Marketing & Advertising Event Strategy, Critical Path, Copy Writing/Production o Creative Agency/Consultancy Relationship Management o Client/Customer Service
o Property management - renter selection/management; building maintenance; architect/renovations o Customer/Shareholder Communications - Targeting and Sales o Event Management - Setup and execution
o Accounts Payable Accounts Receivable 16 Bank accounts including 14 refugee families o New Service Design and Execution - Market analysis o Data Quality Control
o Budget and Cost control
VOLUNTEER EXPERIENCE
TORONTO CAMERA CLUB, Board Member 2019
THETAS PENDULUM TECHNICAL ANALYSIS GROUP, Moderator ROYAL CANADIAN YACHT CLUB, Commodore’s Award for Community Building EDUCATION
UNIVERSITY OF TORONTO, Master of Business Administration JAMES COOK UNIVERSITY, Bachelor of Arts, Queensland, Australia INTERESTS
Piano and Saxophone
Mary Garrone Page 2
Employment Keyword History:
Rosedale United Church, 2016 - 2019 Business Administration Social Media Manager Accounts Payable Accounts Receivable Payroll Property Manager Event Manager Operations Manager Community Builder - Customer Relationship Manager Database Maintenance Database Analytics
Business administrator responsible for: social media event marketing and content author; $12M property management; stewardship mailing and tax receipt generation; rental and event revenue generation; $800k disbursements receipted; 7 staff with 25 monthly casual payroll; controlled 16 bank accounts; provided administrative and business support to a wide variety of clergy, staff, volunteers, customers, suppliers and congregants in service of handling the day-to-day operation of the Church; managed custodial staff, as well as accounting and budgetary functions to support the work of the Bookkeeper, Treasurer and Auditor. API Director Services, 2000 - 2016 National Product Manager Data Quality Control Customer Relationship Manager
Sales Manager Project Manager Ad Copy Writer Market Research The API group provided asset measurement and consulting services to $300 billion of Canada’s pension plans. Each quarter, we engineered a database of $280 billion of the Top 60 multi-client pension managers’ domestic equity shareholding details of the TSX listed companies. My role was to manage this service. Specifically:
create, develop, market and sell shareholding information to Boards and Management
research and analyze market trends for product design and new audience development
perform quality control on data and deliver final output API merged with Ellement Actuaries in 2016 and the service phased out. SEI Investments, 1996 – 2000 Investor Relations Consultant National Product Manager Data Quality Control Customer Relationship Manager Sales Manager Project Manager Ad Copy Writer Market Research SEI was Canada’s largest pension performance measurement firm and provider of a broad range of intellectual and technological investment solutions to pension plan sponsors. As Investor Relations Consultant, my role revolved around an innovative and unique database product of estimates of pension institutional shareholdings derived from $300 billion of portfolio assets measured for performance. As the project manager directly responsible for the product’s introduction to the market place, I:
initiated the concept;
analyzed effects of disclosure on the marketplace, weighed advantages/disadvantages to the environment;
developed the internal systems, procedures and quality testing including product team building internally;
managed the New York software alliance relationship;
created and implemented the marketing strategy including: acceptance of "estimates" message; developed service level offerings and pricing; negotiated distribution channel contract (Montreal Trust);
managed capital market participant feedback.
My role focused on all marketing, sales and administration to issuers, money managers and investment bankers. This included initiating and writing all materials, presentations and performing and managing sales in Canada, informing all market segment constituents of the value of the information for day-to-day communications, corporate financing and corporate governance purposes.
The pension performance division was sold and the database offering discontinued in June 2000. Some 80% of Canadian issuers by capitalization became clients during the 3 year period the data was available. Mary Garrone Page 3
Fletcher Challenge Limited of New Zealand, Toronto 1989 - 1995 Investor Relations Officer Customer Relationship Manager Administration Event Planning Marketing Sales Media Agency Management Database Maintenance Database Analytics
Fletcher Challenge was New Zealand's second largest company, at that time with US$9 billion in assets and 1.2 billion Ordinary Division shares outstanding. The Toronto office was staffed by 3 people where my role, as Investor Relations Executive, was to assist the President of the North American finance operations with the financial marketing and communications for the New Zealand parent within North America. The goal of the office was to expand the USA shareholder base, building profile and credibility, and during this period it grew from 3% to 30%, the result of substantial commitment and travel.
Key Activities:
Identified and introduced the company to 300+ potential institutional shareholders
Target, call and follow-up; successfully built relationships steadily over time
Developed and executed North American retail programs - primarily NAIC investor shows
Researched and implemented information systems to track and monitor shareholders, debt holders and intermediaries
Managed 500+ contacts in North America for equity management and treasury functions.
Monitored daily 5 international newspapers for forces of interest on peers and industry.
Managed Media calls on $6.3 billion divestments. Project management in the United States and Canada:
Planned and executed annual and half-year results road-show events in North America - included global teleconferences and sell-side liaison
Arranged and participated in one-on-one meetings with institutions
Planned special situation road-show events for senior executives (debt, corporate actions)
Scheduled and executed de-listing investor relations activities (2 securities in Canada)
Designed stock certificates for NYSE listings
Handled media calls for divestments
Relationship management and monitoring of key United States and Canadian audiences
Financial media; Buy-Side - money managers and state plan sponsors; Sell-side - institutional brokers and research analysts; Retail brokers and shareholders; Debt-holders; Facility participants and investment bankers Consultant management in the United States and Canada
Identified projects requiring consultants
Reviewed candidates for cultural fit
Merit Construction, Vancouver 1983 -1988 Office Manager
Setup office systems and procedures for an international mining and pulp mill construction consulting company.
Client relationships and staff communications included Barrick and Teck operating in Papua New Guinea, South America, Canada, Australia and the USA.
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