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Technical Project Manager

Woodstock, Georgia, United States
April 29, 2019

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**** ***** **** ***** *, 203-***-****

Woodstock, GA 30189


• Programs/Languages: MS Office, VB, HTML, XML, T-SQL, DOS, .Net, SQL Server Management Studio, Query Analyzer, Epicor Retail Store, Epicor Store 6, AJB Fipay, Bit9 + Carbon Black, VeriFone SCA, VeriFone VHQ, Salesforce CMR

• 18 years’ experience managing and implementing software applications

• 18 years’ experience diagnosing and resolving technical issues

• Managed tier 1 retail client facing projects.

• Confident communicator with a professional image offering high caliber project management. PROFESSIONAL EXPERIENCE

Verifone, Alpharetta, GA - July 2015 – Present

Retail Solutions Implementation Project Manager

• Lead deployment and implementation planning for hosted systems that include many stakeholders and overlapping business processes

• Work closely with Account Management, Sales and Engineering to resolve issues that arise during customer pilot or integration

• Create and execute integration, implementation, validation and deployment plans

• Own customer implementation project including providing project management, the creation of implementation documentation, timelines and deliverables up to the time of product launch

• Act as the client advocate and the primary point of contact with client stakeholders

• Manage phased implementations and roll-out of functional releases where required

• Represent customer perspective and establish feedback to the product teams on product quality and use in the field Carter’s Osh Kosh Inc., Atlanta, GA - July 2012 – July 2015 Technical Project Manager

• Bit9 Project – Successfully installed Bit9 Endpoint Protect on all 3000 POS registers. Manage and create custom rules for POS systems

• VeriFone Verishield Project – Successfully installed and Configured Verishield End-to-End Encryption in a pilot group of stores

• Flash Sales Project – Developed T-SQL and VB process to poll on-demand sales data from 700 POS databases

• Promo Pricing Project – Developed T-SQL process to automate promo pricing updates in the POS databases

• Coupon Event Project – Developed T-SQL and VB process to automate coupon event updates in the POS databases

• Perform level 3 support for 700 plus store locations, 3000 PC’s, Server’s, Printers, People Counters and LAN/WAN equipment

• Perform regression testing of all software updates Webster Bank NA, New Britain CT - June 2011 – July 2012, recruited by Carter's Systems Analyst Programmer

• Multiple application support for 300 ATM networks

• ATM Configuration Report – Developed a VB script to read 300 ATM XML files and create an excel report based on the data pulled

• Server Relocation Project – Worked with Vendors and Webster team to relocate multiple production servers to a new off-site server farm

• Work with software vendor on all software patches Ann Taylor Inc., Milford CT - May 2001 – June 2011 Sr. Technical Analyst

• POS Image Project – Developed T-SQL process to configure POS databases for individual store hard drives

• POS Sales Tax Project – Developed T-SQL and VB script to update sales tax database tables by state, based on item department and class

• Manage Software rollouts to all Desktop/Epicor CRS POS Software Systems

• Perform level 3 support for 930 plus store locations, 12,000 users, 4500 PC’s, Server and training PC’s, Printers, People Counters and LAN/WAN equipment

Stores Technical Coordinator

• New Store Project – Manager installation of all computer and telecommunication systems in 70 plus stores per year

• Phone Line Clean Up Project - Identified 363 phone lines that were not being used which generated a $138,000 savings per year

• Managed 1.7 million in inventory for New Store openings

• Responsible for coordination of LAN/WAN installation EDUCATION

University of New Haven, West Haven CT– Fall 2002 – Spring 2008 BS, Information Technology-Web/Database Development, Minor in Business Administration – Deans List The Millennium Institute of Computers, New Haven, CT – Fall 2000 – Spring 2001 CERTIFICATION

Certified in MCP, Windows 2000 Professional, Windows 2000 Server Completed MCSE Windows 2000 Training Program

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