Manager Customer Service

MAY FE E. FRANCISCO

Mobile number : 510-***-****

*********.***@*****.***

To obtain a position that would enable me to experience a different perspective in my advertising career.

WORK EXPERIENCE

FREELANCE PRODUCTION MANAGER FOR TV COMMERCIALS/DIGITAL CONTENT

Manila PH

Nov 2018-March 2019 -most recent

AMBASSADOR FOR CLEAR

San Francisco International Airport CA

September 2018 – October 2018

• Validate airline documents, verify CLEAR member traveler identity and follow documented Security protocols.

• Perform as an airport concierge and deliver a great experience for all airport customers

(members non-members )

• Actively engage travelers about the benefits of joining CLEAR and get new members to Enroll per the sales incentive plan.

• Perform other duties as assigned

LOBBY AGENT FOR UNITED AIRLINES

April 2018 to August 2018

UAL – San Francisco International Airport, CA

• Provide onsite service and assistance to customers in need of help in boarding the plane, check credentials of passengers ensuring safety and validity of identification as per TSA requirement for boarding passengers in a Commercial aircraft.

• Ensure that all passenger’s personal effects (luggage) are in the same flight, handled in a manner that gives respect to their personal effects.

• Customer Services to Clients

• Provide special assistance to Clients if needed. Production Manager (Manila, PH )/TV Commercial / Digital CONTENT and Events

1986 Started as a Talent caster at J. Walter Thompson Manila

2001 -2017 Worked as Freelance Production Manager for different TV /Advertising Production houses in Manila, Philippines.

Experience in working with regional brands and Clients.

Experience in working Corporate Audio – visual Presentations.

Experience in working Post Productions outside Manila. Philippines

Experience in working as an Associate Producer.

Job Description as Production Manager

Planning and Managing calendars to organize an efficient workflow.

Coordinate with freelance staff, crew and outside vendors to ensure projects were delivered on time and within client’s budget.

Coordinate with facility maintenance, catering and technical support group.

Manages completion of sub-contract invoice, PO’s and work completion documents.

Manages creative treatment process thru Production team, researchers, Agency producers and Clients.

SKILLS

• Works Independently, and well organized.

• Have extensive knowledge in techniques of Television, Multi-media production and Events.

• Have extensive knowledge in management

• Broad research background

• Quick learner

• Have advance knowledge in Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook )

• Highly detail oriented and organized

• Proficient in all areas of Customer service

Demonstrate ability to interact effectively with senior management

Strong verbal communication

Maintains personnel and confidential records

WORKS:

linkedin.com/in/mayfrancisco

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