Project Manager Business Analyst

Jimmy Chen, MBA, ME

201-***-**** *********@*****.*** Harrison, NJ 07029

business and Technical Project Manager and business Analyst

Detailed and creative project manager with a focus on optimizing productivity and process improvements while ensuring deliverables are completed within budgets and timelines. Over 15 years of progressive responsibility assessing and defining business requirements, integrating and modifying project scope as required, monitoring deliverables, and overseeing project development and implementation. Cross-functional collaboration with large teams to build consensus between business and technology.

»Experienced in full cycle project management, using Waterfall (SDLC) and Agile methodology, in entity and individual level of Risk Management, process re-engineering and automation, change management

»Expertise in Business Analysis for requirement gathering, documentation for BRD,FRD, Use Cases, Test Cases, System and process design and automation, User Acceptance Testing.

»Architect of Data analysis and Reporting solution using analytic tools and business intelligence tools.

KEY STRENGTH

Program & Project Management Business Analysis Business Intelligence (BI) Reporting Data Visualization

Cross-Functional Collaboration Business Process Re-engineering and Automation Web Performance Analysis

Risk Management Data Analysis Change Management Vendor Management

PROFESSIONAL EXPERIENCE

BNP Paribas, New York, NY 1/2018-1/2019

Senior Project Manager/Business Analyst/BI Reporting Architect (Consultant): Conduct and Controls

Managed full life cycle of project: defined project scope, and developed Project plan, deliverables, timeline milestones, budget, and dependency. Monitored the progress of the project, identified the risks and proactively provide solution to reduce risks. Collected business requirements from key stakeholders to identify and report on Key Performance Indicators (KPIs) and reflect status of conduct risk within company Monitored current status of KPIs for individuals and team, and also reflect the history of the KPIs, which are the bases for managers evaluating team and employee performance annually. Architected enterprise level reporting system to present the KPIs.

»Accessed and cultivated long-term strategic goals for the company’s reporting needs of individual level of Risk. Defined the scope, categorize the KPIs, and plan out the road map of the global projects.

»Architected a robust and flexible reporting system which allows the systems easily add more KPIs and automate and change data sources in the future.

»Documented BRD for the requirements from different level of senior management. Created, analyzed, and validated detailed functional specifications and FRD.

»Designed and built an automatic updated Tableau Dashboard to provide overview to detailed info, identify employee level conduct risks within organization and monitor individual level compliance risk for senior management, focusing on security, reliability, user-friendliness, and the robust ability to capture reporting data as required by management. Monitored current status of KPIs for individuals and team, and also reflected the history of the KPIs, which are the bases for managers evaluating team and employee performance annually.

»Designed the data sharing strategy based on user’s role and level in organization hierarchy, and also based on the groups required by different business needs.

»Went through Europe General Data Protection Regulation (GDPR) process and company’s Personal Data Protection (PDP) process in US to make sure all data shared is stored and transferred within company’s global infrastructure securely and safely.

»Created an ETL (Extract, Transformation, and Load) Application using Alteryx, which extracted and transformed the raw data from different sources, and loaded to centralized Conduct Database.

»Implemented the process changes, and designed and delivered end-user training, best practices, training materials, and user feedback channels; Provide technical support as necessary.

AIG, New York, NY 6/2014-8/2017

Senior Project Manager/Business Analyst: Risk Control Services & Third-Party Risk Management

Managed multiple projects from end to end, and documented all the necessary documents, including BRD, FRD, Use Story and Use Case. Designed and implemented information management system to increase the efficiency and performance. Implemented the policy changes and automated the BAU business process. Utilized Business Intelligence (BI) Tools to create dashboards for process overview and also for monitoring BAU activities.

»Managed a global team that created an automatic third party On Boarding process. Liaised with different departments to gather and refine business requirements for the process tracking system.

»Provided end to end project management to redesign and implement Category Based Risk Assessment (CBRA) system to simplify risk evaluation and maintain compliance with internal policy and governmental regulations.

»Evangelized BI Tools to the team; designed and deployed BI dashboards for senior management to monitor and analyze Key Risk Indicators (KRIs), KPIs, and risk gaps of third-party vendors and business partner management, also for team members to monitor progress of the process, data quality, and performance.

»Led Remediation and Post-remediation project to remediate risks for company’s existing vendors and business partners. Designed reporting system to monitor the progress and find the bottleneck of the projects. Created and implemented tools to facilitate data input into system and to abstract useful data from different data systems to provide solutions to solve blockers and issues.

»Re-engineered the broker on boarding process to Producer Licensing team to onboard and monitor the licensing requirement on Federal and State level.

Hertz Corporation, Park Ridge, NJ 11/2007-5/2014

Associate Manager of Business Analysis for Hertz Equipment Rental Corp. (HERC)

Managed a team that recreated, improved, and maintained Herc e-commerce website. Establish relationship between internal business units and IT team. Studied the information requirements of the business functions, design solution to satisfy business needs, and improved the business process and usability by using data analysis and performance analysis. Ensured that IT deliverables align with strategic plans and that commitments and requirements are met.

»Oversaw comprehensive requirements and deliverables across all phases of projects utilizing Agile and Waterfall (SDLC) methodology, with cross-functional collaboration between business and IT. Gathered and analyzed requirements and designed customized solutions to improve processes and usability.

»Managed schedule, budget, and quality of deliverables across each step within the process. Developed, interpreted, reviewed, validated, and documented business and functional requirements for Enterprise website and responsive Mobile site, resulting in streamlined process between IT and business units.

»Created BRD, FRD, Use Cases, and Test Cases in response to requests from business unit owners.

»Designed and analyzed reports outlining web performance and KPIs utilizing Google Analytics and Omniture; provided guild line for the UI/UX redesign based on the analysis.

»Implemented Enterprise Content Management System (AEM) to HERC e-commerce website, and SEO and social media technology to increase the visibility of the company.

»Ensured the quality of the work by undertaking user acceptance testing (UAT), assisted QA in the development of Test Cases scripts to ensure the repeatability and automation of the testing.

ADDITIONAL EXPERIENCE:

TIAA-CREF, Charlotte, NC, IT Project Support Office (PSO) Project Management Intern & IT Operations and Services (ITOS) Project Management Intern

Education:

Master of Business Administration in Finance and Operations Wake Forest University, Winston-Salem, NC

Master of Engineering in Computer Engineering Beijing Polytechnic University, Beijing, China

Bachelor of Engineering in Mechanical Engineering Beijing Union University, Beijing, China

Technical Expertise:

SDLC, Waterfalls, Agile, MS Project, Visio, JIRA, Tableau, Alteryx, Qlik Sense, Power BI, VBA, SQL, JavaScript, C++/C, VB, HTML, XML, MS Office Suite, SharePoint, Salesforce, Archer, Oracle, SQL Server, CMS, AEM, Google Analytics, Omniture, Adobe Sitecatalyst, Axure

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