Administrative Assistant Office

TERRI SPENCE

*** ******** ******, ****, *** Jersey 07644 Cell:201-***-**** ***********@***.***

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Qualifications Summary

Skilled and dependable Administrative Professional with more than 15 years’ experience providing a wide range of organizational support which includes:

Calendar management as well as meeting/teleconference coordination across different time zones, electronic conference room scheduling, meeting agenda preparation, catering and audio visual requests.

Domestic/international travel arrangements that may include multiple locations, preparation of travel itineraries, expense reporting including currency conversion, AMEX reconciliation.

Excellent written and oral communication skills, document creation/revision in MS Word, Excel, PowerPoint and Outlook (Box for Outlook) as well as Lotus Notes.

Acting on behalf of Management and staff in their absence with internal and external personnel.

Coordination of office moves/setup for department staff and new employees.

Tasks that include but are not limited to photocopying/scanning, creating and copying CD/DVD’s, processing invoices, ordering supplies, p-card reconciliation, sorting mail, preparing packages for overnight delivery, filing/archiving and special projects as needed.

Maintaining discretion at all times when handling confidential information. Professional Experience

Volkswagen Group of America Fort Lee, NJ

Administrative Assistant 3/09 – 12/18

Supporting the Managers of the Product Liaison Group and staff. Responsibilities include retrieving Summonses and related matters from the CSC Navigator database and forwarding to respective person(s); opening/maintaining/closing case files for Personal Injury and Breach of Warranty groups; gathering data from LISTEN database regarding vehicle information and customer contact to include in the creation of new case files; scanning VWGoA materials, reference manuals, and photographs to digital format, generating CD’s/DVD’s as necessary, organizing departmental meetings, catering requests, events and travel as required, and performing basic statistical analysis and reporting, assisting other departments as needed. Ingersoll-Rand Montvale, NJ

Administrative Assistant IV 9/07 – 6/08

Supported the Director of Risk Management and staff. Responsibilities included making domestic/international travel arrangements, processing expense reports, coordinating meetings and teleconferences, preparing meeting agendas and travel itineraries, creating/editing documents, reconciling AMEX and P-Cards, created/maintained department insurance policy files, special projects as needed. Panasonic Corporation of North America Secaucus, NJ Pricing & Program Administrator 4/07 – 8/07

Maintained pricing database, ran various sales and rebate reports, processed return authorizations, processed credits, researched chargebacks, researched pricing and reporting issues from order entry and sales personnel, and special rebate programs as needed.

Executive Secretary 5/05 – 4/07

Supported the Vice President of the Technology Liaison and Alliance Group and staff. TERRI SPENCE

384 Harrison Avenue, Lodi, New Jersey 07644 Cell:201-***-**** ***********@***.*** Page 2 of 2

Responsibilities included making travel arrangements, coordinating meetings, maintaining calendars, processing expense reports, processing invoices and chargebacks, ordering supplies, coordinating office moves/setups, maintenance of office equipment, special projects as needed.

Human Resources Coordinator 8/04 – 4/05

Supported the Director of Human Resources and three direct reports. Responsibilities included creating/editing organizational charts, memos, and documents, administering the Tuition Reimbursement and Service Award programs, filling requisitions for temporary personnel, preparing the monthly termination and headcount reports, processing paperwork for employee status changes, distributing timesheets, processing invoices, creating/maintaining employee files. Wells, Jaworski, & Liebman - Attorneys at Law Paramus, NJ Receptionist 10/01 – 8/04

Answered, screened, and directed calls, greeted clients and visitors, entered disbursements, prepared mailings, opened new client files and provided backup for legal secretaries as needed. Kelly Services/Manpower

Temporary Secretary 11/00 – 2/01

Prepared memos and flowcharts, revised org charts and technical reports, made travel arrangements, ordered supplies, maintained Eclipse web page, coordinated meetings, general office duties. Becton Dickinson (BD) Franklin Lakes, NJ

Administrative Secretary 3/93 – 11/00

Supported the Director of the Design Group and nine direct reports. Created letters, memos, charts, presentations, spreadsheets and technical reports, maintained calendar, screened and responded to e-mails, made domestic and international travel arrangements, coordinated office moves, meetings and interviews, processed expense reports and invoices for payment, general office duties. Sony Corporation Montvale NJ

Department Secretary 2/92 – 2/93

Supported two Managers of the Sales & Marketing Group and four direct reports. Created letters, memos, presentations and spreadsheets, coordinated meetings, made travel arrangements, assisted with trade show activities, processed expense reports, assumed general office duties. EDUCATION

Felician College Lodi, NJ

Bachelor’s Degree in Marketing/Management 6/07

Berkeley College West Paterson, NJ

Certificate in Executive Secretarial Studies 6/84

PROFESSIONAL REFERENCES

Richard Bandstra, PhD – 201-***-**** / ******************@*****.*** Uwe Meissner – 253-***-**** / ***********@*****************.*** Robert Cameron – 609-***-**** / *********@*****.***

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