Seeking a position that will benefit from my Sales experience, positive interaction skills and industry contacts where my twelve years’ experience can improve the sales results.
Accounting Humber College
September 2007 – april 2008
Computer Programming Seneca College
September 2005 – april 2007
Canadian Securities Course
currently working towards completion
●Sales Team Management
●New Account development
●Ability to attain targets
●Confidential Record Keeping
●Key Account Management
●Excellent written and verbal communication
●Persuasiveness, Adaptability & Innovation
●Judgment and Decision-making
Financial Services Representative Royal Bank of Canada
June 2008 – February 2019
●Provide support for clients by helping them to manage their accounts and products.
●Focus on each client experience and connect on a personal level to make every interaction meaningful.
●Connect and refer clients to the right RBC contacts to enable their financial success.
●Listened to client’s concerns, confirmed my understanding, put myself in their position and provided advice to put them in a better situation
●Took accountability for client issues, and knew when to lean on other service partners.
●Deeply understand RBC’s suite of products and collaborate with others to ensure clients are connected to the right people and opportunities.
●Proactively suggested banking options that will help clients achieve their financial goals
●Provide information to existing and potential clients via telephone regarding RBC's full range of products and services
●Meet sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and offering products and services that would meet each client’s needs
●Offer a superior client experience on every call to meet and exceed the clients expectations, build loyalty and grow our business
Technical Support HTC
April 2007 – December 2007
●Provide support to HTC phone users
●Respond to customer calls and emails to answer their questions.
●Document all customer interactions in the Customer Relationship Management software
●Help guide customers through using the online store and learning management system
●Identify and help resolve recurring technical problems.
●Fulfill customer orders
●Guided clients on use of apps, how to find and download apps, and how to remove apps