PROFESSIONAL PROFILE

Dedicated customer service professional with 7+ years of experience in diverse industries including retail, food and logistics. Experienced in resolving customer concerns and responding to customer inquiries. Motivated to promote customer focused culture and maintain client satisfaction to contribute to company’s success.

Highlights and Expertise:

Conflict resolution

Client facing customer service

Product sales

Strong problem solver

Cash handling and cash transfers

Cash reporting and analytics

PROFESSIONAL EXPERIENCE

Costco Wholesale, Calgary NW, Canada

Tire Sales Department, 2017 - Present

Do weekly tire audit, inventory and maintain appointment log for tire appointments.

Do follow up calls

Receive tire deliveries from the companies Costco work with and then do receiving entries.

Front End Assistant, 2014

Responsible for promoting a strong customer focus culture and delivering superior customer service.

Provided excellent customer service by resolving concerns and inquiries to meet customer expectations.

Handled cash register, safe cash transfers and end of day balancing.

Participated in sales activities through promotion of Capital One MasterCard and Executive Memberships

Pizza Hut, Lahore, Pakistan

Assistant General Manager, 2013 - 2014

Responsible for ensuring operational and financial success of restaurant.

Trained new employees on restaurant procedures operations, safety, and customer service.

Delivered key reporting including inventory, product cost analysis, daily sales report, and safe count sheets

Served as point of escalation for customer concerns and inquiries.

HR Manager, 2012 - 2013

Responsible for formulation and execution of recruitment and staffing policies.

Identifying and recruited skilled employees; conducted interviews of short listed candidates.

Conducted background and reference checks on all qualified candidates

Maintained all employee records in Management Information System (MIS) database

Sundar Estates Gourmet Foods, Lahore, Pakistan

Logistics Manager, 2011 - 2012

Responsible for providing logistical support to field staff and program administration

Prepared daily distribution plans and scheduled appropriate transportation modes for movement of goods

Managed inventory for incoming orders

Territory Sales Officer, 2010 – 2011

Responsible for sales and distribution of beverages in two key regions for the company

Improved new branch opening operation by developing a new ordering and tracking process between branches and vendors for promotion item custom orders; process rolled out in November 2009.

Created documentations and procedures for branch events that helped drive sales leads for new branches including RRSP, Financial HealthCheck and various information seminars.

EDUCATION

London Metropolitan University, London, UK

Masters of Arts Marketing – 2009

OTHER SKILLS AND INTERESTS

Fluent in English, Urdu, Punjabi, and Hindi

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

References available upon request

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