Dedicated customer service professional with 7+ years of experience in diverse industries including retail, food and logistics. Experienced in resolving customer concerns and responding to customer inquiries. Motivated to promote customer focused culture and maintain client satisfaction to contribute to company’s success.
Highlights and Expertise:
Client facing customer service
Strong problem solver
Cash handling and cash transfers
Cash reporting and analytics
Costco Wholesale, Calgary NW, Canada
Tire Sales Department, 2017 - Present
Do weekly tire audit, inventory and maintain appointment log for tire appointments.
Do follow up calls
Receive tire deliveries from the companies Costco work with and then do receiving entries.
Front End Assistant, 2014
Responsible for promoting a strong customer focus culture and delivering superior customer service.
Provided excellent customer service by resolving concerns and inquiries to meet customer expectations.
Handled cash register, safe cash transfers and end of day balancing.
Participated in sales activities through promotion of Capital One MasterCard and Executive Memberships
Pizza Hut, Lahore, Pakistan
Assistant General Manager, 2013 - 2014
Responsible for ensuring operational and financial success of restaurant.
Trained new employees on restaurant procedures operations, safety, and customer service.
Delivered key reporting including inventory, product cost analysis, daily sales report, and safe count sheets
Served as point of escalation for customer concerns and inquiries.
HR Manager, 2012 - 2013
Responsible for formulation and execution of recruitment and staffing policies.
Identifying and recruited skilled employees; conducted interviews of short listed candidates.
Conducted background and reference checks on all qualified candidates
Maintained all employee records in Management Information System (MIS) database
Sundar Estates Gourmet Foods, Lahore, Pakistan
Logistics Manager, 2011 - 2012
Responsible for providing logistical support to field staff and program administration
Prepared daily distribution plans and scheduled appropriate transportation modes for movement of goods
Managed inventory for incoming orders
Territory Sales Officer, 2010 – 2011
Responsible for sales and distribution of beverages in two key regions for the company
Improved new branch opening operation by developing a new ordering and tracking process between branches and vendors for promotion item custom orders; process rolled out in November 2009.
Created documentations and procedures for branch events that helped drive sales leads for new branches including RRSP, Financial HealthCheck and various information seminars.
London Metropolitan University, London, UK
Masters of Arts Marketing – 2009
OTHER SKILLS AND INTERESTS
Fluent in English, Urdu, Punjabi, and Hindi
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
References available upon request