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Customer Service Representative

Location:
Calgary, Alberta, Canada
Posted:
April 29, 2019

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Resume:

HARMANPREET KAUR

Calgary, AB ●ac88ua@r.postjobfree.com●403-***-****

Working as a supervisor for 3 years has gained me a real time experience of how to actually use my technical, marketing and managerial skills which are indispensable and beneficial for an organization. Interacting with more and more people and solving their problems is what praised the most by my employer at Husky.

Performing general office administration duties has helped me to nourish my computer skills. Handling and resolving the customer complaints has increased a confidence level in me on actually how to handle difficult situations.

Working as an Auditor at RGIS Canada helped me to nourish my mathematical and inventory management skills to maintain enough stock and make sure to change the prices if needed and take out the expired products.

Working as a customer service representative at Petro Canada helped me develop my self confidence and communication skills which are vital for the growth of business by bringing the customer back.

Doing internship program related to my college program at Optimum Employment Solutions helped me gain experience and practical knowledge of administration, making data entries, book keeping, making payrolls & worksheets, making schedule of employees and lots of other duties which enhanced my accounting skills.

Areas of interest

● Accounting ● management ● customer service● Administration

WORK EXPERIENCE

SUPERVISOR-HUSKY,CALGARY,AB June 2016-Present

• Supervise the duties of cashier

• Maintain enough inventory in the store

• Prepare daily and monthly sales reports

• Train new staff

• Place new orders through different companies

• Making invoices for the due payments

· Creating documents, spreadsheets and doing paper work

· Receiving and answering phone calls in a timely and efficient manner

· Replying to the emails as per requirement on time

· Reporting any issues or problem areas to the manager

· Helping the manager to complete the required tasks

•Using excel spreadsheets to record sales and other invoices

•Independently working in a fast paced team environment

•Using Microsoft Word to request any changes in the placed order or to request a service in the store

•Packing expired lotteries in sealed bags to return it to the corporation

•Updating database with new information like addresses, phone numbers, new prices of products etc

•CUSTOMER SERVICE REPRESENTATIVE- PETRO CANADA Dec 2015- May 2016

•Selling the products to the customers at right price

•Preparing daily and monthly sales reports of both the merchandise and lotteries

•Forwarding any kind of customer complaints to the supervisor

•Stocking the shelves with different products

CUSTOMER SERVICE REPRESENTATIVE - CIRCLE K September 2018-January2019

• Performing the duties of cashier

• Stocking the shelves with the inventory

• Record daily sales in the file

•Respond to customer's inquiries and follow up on issues

•Provide overwhelming and positive customer service

•Work directly in face to face with customers

• AUDITOR -RGIS CANADA,MISSISSAUGA January2015- August2015

• Counting the inventory

• Preparing the final report of stock and forward it to the store manager

•Merchandising enough inventory in the store

•Putting away the expired stuff

•COLLEGE INTERNSHIP-Field placement - OPTIMUM EMPLOYMENT SOLUTIONS, NORTH YORK,ON

•Gained real time knowledge by actually working at site and performing different duties

•Learnt practical skills and enhanced my accounting knowledge& skills

•Made data entries, payrolls of employees

•Maintaining documents and worksheets of all employee information

•Learnt providing efficient customer service and managing books of accounts(bookkeeping)

•EDUCATION March 2004 - March 2013

MGM Public School, India

Grade 12 (Major)- Accounting, Business, Economics

Humber Institute of Technology and Advance learning September2014-May2016

• 2 year diploma in Business Accounting

COURSES

•Computer Applications Accounting • Information Systems concepts

•Cost Accounting 1 • Computer Accounting Acc pac Plus

•Financial Mathematics •Intermediate Accounting : Assets A and Assets B

•Cost Accounting 1&2 • Introduction to Income Tax

•Business Law • Human Resources Administration

•Business Placement • Environmental Ethics

•Microeconomics • Macroeconomics

•Computerized Accounting: Simply • An intro to Arts and science

•References available upon request



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