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Customer Service Office

Location:
Mississauga, Ontario, Canada
Posted:
April 29, 2019

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Resume:

MARIA LEDESMA

*** ****** *****, ***********. ** L5W 1V8/ 905-***-****/ ac88u6@r.postjobfree.com

OBJECTIVE: Office Administration or Customer Service

SUMMARY:

10+ years of order entry and administration experience

Excellent listening skills, passion for helping customers

Exceptional communication skills, written verbal and interpersonal

Ability to provide customer service solutions

Friendly, reliable, focused and dependable

Strong team player work well under pressure and in a fast-paced environment

Flexible work exceptionally well in groups of with no supervision

PROFESSIONAL QUALIFICATIONS

Customer Service and Administration Skills

Proficient user of MS Office (Word, PowerPoint, Microsoft Outlook, Excel)

Typing speed of 50 words per minute

Ability to manage a high volume of orders with exceptional attention to detail

Provided troubleshooting and professional customer query assistance by phone, fax & e-mail.

Guide customers with step by step process of using new products ensuring they are comfortable and pleased with the service

Managed accounts for Ministry of Ontario Government Services ordering new services and ensuring deadlines met for new services

Teamwork Skills

Coached contract employees on order management and order processing

Work with internal groups to investigate and resolve any service interruptions and down times that may occur with customers long distance services

Work with customer’s current carrier in the resolution of line errors that may occur between transfer of services

Organizational Skills

Assisted in a most seamless manual migration of fifty thousand customers between billing platforms

Entered services orders for multiple enterprise, resale, and internal accounts

Assisted in the creation of process manuals for Long distance service order entry

Created new billing accounts and set up price plans for new customers

Entered new contracts into the billing accounts

EDUCATION

Nursery Aide Certificate.

George Brown College – Toronto, ON September 1985 - March 1986

WORK HISTORY

Order Entry Representative, MTS Allstream, Toronto, ON February 1997 - September 2017

References available upon request



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