Customer Service Administrative Assistant

Mardocha B. Mobuary

Email: *********@*****.***

Cell phone: 410-***-****

**** ****** ****** *********, **

Objective:Looking for an Full Time position that allows me to gain more experience also gain new knowledge and growth in Data Entry and Customer service.

Administrative Assistant Intern

7/2018 - 1/2019

Baltimore Career Center

Baltimore, Md

Filing, scanning and answering phone for position inquiries.

Helping with managements projects.

Assisting others with job search on the computer.

Write and distribute email, correspondence memos, letters, faxes and forms

Mail Clerk

2/2018- 8/2018

BGE Exelon

Baltimore,MD

.Experience in working with BGE Return Mail, Incoming Counter,Arrival System

Parcel Delivery, and DM 800

Customer service Representative

2/2006 - 4/2016

Baltimore City Parking Authority

Baltimore,MD

. Works the reception desk greeting and directing.

. Perform typing data entry, customer service skills while helping citizens satisfy their residentials parking needs.

. Distribute Residents Parking permits to citizens after verifying qualification and documents

. Maintains customer Files, Reports,and Assists Customers on the phone .

. Writes up refunds and make changes in system

. Attend R.P.P meetings with Representative and Venders

. Suggests changes to improve daily operation

. Active in T2 upgrade and reviewing changes

. Balance daily Revenue Reports

. Maintains all inventory and flies for Residential Parking Areas

. Special projects for R.P.P

. Training course for new recruits

Sales Associate

4/2001-8/2003

Accent Accessories

Baltimore, Md

.Developed Excellence in sales training course .

. Managed 30 sales representatives in Baltimore City .

. Implemented training course for new recruits.

Workers Compensation

5/2000-6/2001

Human Resource Department

Baltimore,Md

. Experience working in variety of industries,printing, manufacturing and development .

. Utilized databases and to organize and maintain company records .

.Primary responsibilities in process developing workers compensation

Nursing Assistant

10/1999-7/2000

Liberty Medical Hospital

.provided extensive in-service for nurses and staff

.ensured the optimum of all quests in reception area

. Participated in hospital rounds and conducted patient’s needs

Education

1992-1996

Frederick Douglass High School

Baltimore, MD

Trade: Business/ Nursing

References available upon request

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