Customer Service Sales
Resume:
Kim McDaniels **************@*****.***
Louisville, KY 40216
SUMMARY
Experienced Customer Service Professional with over 10 years of experience in sales and customer service. Proven ability to excel in sales, provide an unforgettable customer service experience, increase revenues and lead.
PROFESSIONAL EXPERIENCE
2012- 2018 Mrs. Catherine Bass
Caregiver / Administrative Assistant
• Performed general clerical duties to include but not limited to: photocopying, faxing and fielding phone calls
• Provided companionship
• Organized meetings
• Took detailed minutes during meetings on a daily basis
• Took Mrs. Bass to run errands
• Acted as the mail point if contact for internal and external clients
• Provided housekeeping, cooking, and ambulation assistance 2010-2011 State Beauty Supply
Direct Sales Consultant
• Generated leads to prospective clients on a daily basis
• Planned, implemented, and managed individual marketing and sales plans for local salons
• Responsible for keeping up to date documentation of continuing education and hours through the state of Kentucky
• Utilized human relations, communication and negotiating skills to market and sell products to different salons throughout the state of Kentucky
• Ability to identify clients’ needs while researching ways to improve the quality of their services
1999-2010 Beauty First Store and Salon
Store Manager
• Responsible for a retail store and salon, 11 people
• Responsible for payroll, scheduling, hiring, and training
• Increased store and salon revenues
• Act as a liaison between the corporate office, communicating relevant information to staff as needed
• Established, monitored and analyzed the budget and monthly profit and loss statements
• Responsible for purchasing and maintaining inventory levels
• Oversaw the scheduling of sales consultants and clients visiting the salon
• Developed creative plans in order to increase store sales
• Ensure every customer had a positive shopping experience EDUCATION/ TRAINING/ CERTIFICATES
1978 Roy’s of Louisville Louisville, KY
Cosmology License
1975 Eastern High School Louisville, KY
High School Diploma
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