Personal Assistant Customer Service

PROFESSIONAL EXPERIENCE

Personal Assistant Full-time: 2007 - 2018

New York City, Southampton & Miami Based Family Part-time: 1998 - 2007

Manage three residences as well as all household staff, which includes organizing schedules for staff and home maintenance.

Manage an additional four residences for two adult children and elderly parents.

Ensure the homes are maintained and orientated towards the needs and desires of the primary, as well as providing individualized support to all family members and guests.

Change residences with the primary, often arriving early with items to ensure seamless transition.

Meet with primary daily to coordinate and schedule agenda as well as the to-do lists.

Acquire and disseminate petty cash and large sums of money for travel.

Coordinate both incoming and outgoing mail, faxes and express packages.

Monitor, question and confirm all household bills and other expenses with family accountant.

Develop and maintain spreadsheets to track political and family foundation donations.

Organize personal and professional Outlook calendars, as well as provide reminders of meetings and events.

Communicate daily with the family’s personal drivers to ensure accurate travel itineraries and maintenance of vehicles.

Prearrange daily meals and schedule restaurant reservations.

In charge of stocking homes with groceries and other essentials as well as keeping an inventory of personal items used by all family members and purchasing as needed.

Schedule doctor appointments; handle submission of health insurance claim forms for reimbursement and filling monthly prescriptions.

Schedule domestic and international travel, including ground transportation, activities or excursions, hotel and meals, as well as pack the family for travel.

Arrange seasonal moves between residences, including packing, coordination of movers and the transportation of vehicles.

Develop and maintain a system for clothing, by season and for each residence, including storage, professional fur vault and a record of where items are at all times.

Organize on-site social events, dinner parties and religious holiday observances, which includes scheduling and managing caterers, rentals, guest invitations and RSVPs, and the florist. Obtain permits, acquire security, and manage all domestic and hired staff for larger events.

Establish and maintain extensive Outlook contact lists, local phone lists for each residence, and the distribution list for the annual holiday card for over 300 friends and family.

Obtain extensive knowledge of various security systems, audio visual equipment, and computer set up for each residence. Maintain all password and log in information.

Assistant Director of Campus Housing 2004-2007

Farmingdale State University of New York

Coordinated all aspects of housing and operations for residence halls, staff, and over 500 students.

Supervised the entire housing operation, which included room assignments, consolidations, wait lists, establishing calendars, and all check-in and check-out procedures.

Responsible for all conference housing at the institution, operational aspects of the event (reservations, contracts, facilities, as well as hiring, training, and supervision of summer staff).

Implemented and updated on the institution’s electronic management system for the department.

Served as the administrative representative on the lower judicial board as well as a judicial appeals officer.

Served on several administrative search committees, provided assistance to the senior on call administrator for residence life and was as a mentor to students.

Area Coordinator, Administrator on Call & Summer Conference Coordinator 1996 - 2004

Long Island University: Southampton College

Coordinated the flow of information between the residence hall staff and the central office administrators.

Monitored the security and safety functions of the residence halls.

Oversaw the daily duties of staff, including Resident Advisors and Student Advisors.

Implemented the resident advisor selection process, which included hiring and training staff, for each academic year.

Planned and implemented campus-wide events that included social, educational and community service programs.

Coordinate all conference housing and customer service efforts for summer conference business, which ranged from children’s camps to professional rentals. This also included arranging room reservations and rentals, as well as coordinate food services, contract negotiations, and facility maintenance.

Responsible for Summer Conference Aides, which included the selection, training, and the supervision of the staff.

Live-in administrative position through the Residence Life division of the university.

On call and responsible for all situations involving the police, as well as medical and physical plant emergencies throughout the campus from 5 p.m. to 9 a.m.

PROFESSIONAL & COMPUTER SKILLS, PERSONAL ATTRIBUTES & TRAINING

Proficient in Microsoft Word, Excel, Outlook

Expense reports

Event planning

Travel planning & coordination

Managing multiple households and scheduling staff, outside contractors, etc.

Excellent oral and written communication, including working with non-native English speakers

Exceptional time management and organizational skills

Expert problem solving, troubleshooting skills, as well as ability to prioritize and multitask

Detail oriented and proactive

Flexible, willing to work long hours and weekends, as needed

Professional, honest, and discreet

Completed extensive training in counseling, crisis intervention, conflict resolution, communication skills, substance abuse, group dynamics, and leadership skills

EDUCATION

Master of Science, Computers in Education – Long Island University / C.W. Post May 2000

Bachelor of Arts, Elementary Education – Long Island University / Southampton College May 1996

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