Virtual Assistant
Resume:
KAREN JOHNSON
******@*******.*** / 403-***-****
*** ******* ****** **, ******** Hat, Alberta T1B 4N6
SUMMARY
I am a positive, energetic person who has an optimistic attitude and a perfectionist work ethic. I have worked in a variety of positions which makes me a versatile employee and I have been a volunteer for a number of organizations (secretary and subsequently chairperson of the CFB Suffield Charities Group, Kindergym Southridge YMCA, Special Foods Coordinator for George Davison School, Casino Chairperson for George Davison School, Chairperson for George Davison School Council) which gave me the opportunity to hone my skills in working with diverse people.
SKILLS
Administrative duties
Oral and written communication
Reliable and dependable
Cheerful and energetic
Excellent time management
Social Media Management
EXPERIENCE
Assistant / Cary Emerson Royal LePage Community Realty - Medicine Hat, Alberta 09/2018 - Current
Maintain client database.
Respond to client inquiries.
Schedule showings on properties.
Create, post and manage all social media.
Create videos for social media
Work independently.
Write articles, brochures, advertisements, and speeches.
Create and post social media advertising (using Adobe InDesign and Photoshop).
Schedule other media advertising.
Run errands as required.
Pay bills and keep records of all expenditures.
Complete monthly payroll including tax remittance.
Attend weekly meetings and update manager on items discussed.
Attend social functions and various training as required.
Customer Service Representative / Culligan Water & Coffee - Medicine Hat, Alberta 10/2017 – 09/2018
Process sales invoices and work orders.
Schedule requests for deliveries and service
Respond in a professional manner to all customer requests, inquiries, and complaints
Perform accounts receivable duties including customer payments and collection calls
Complete documents regarding asset control and equipment inventory as required
Record and complete bank deposits
Stay At Home Mother / Johnson Family - Medicine Hat, Alberta 06/2014 - Current
Perform basic household tasks; cooking, laundry, cleaning, maintenance, errand-running.
Organize family belongings appropriately.
Maintain appropriate level of household supplies; pantry, cleaning products, toiletry items.
Create shopping lists, purchase groceries and other household items.
Create and maintain budgets by developing and overseeing expenditures.
Perform preventative maintenance on house and household items.
Pay bills and keep records of all expenditures.
Oversee children; nutrition, bathing, grooming, dressing, behaviour, schoolwork.
Assist children with homework and recreational activities.
Organize social activities and facilitate play dates.
Run errands to post office, bank, etc.
Resolve unsafe conditions to prevent hazards.
Dietary Aide / Aramark Canada Ltd - Medicine Hat, Alberta 01/2015 - 02/2018
Meet scheduled meal and snack times providing residents with excellent customer service.
Follow dietary department policies and procedures.
Follow cleaning schedules and perform cleaning duties as scheduled.
Arrange trays and serve meals.
Setting up the dining room and serving residents.
Wash and store dishes.
Follow defined safety codes while performing all duties.
Follow defined Infection Control procedures.
Be knowledgeable of Valleyview's rules, regulations, policies and procedures.
Perform other department duties or special assignments as directed by the Dietary Manager.
Maintenance Technician / Department of National Defence - 01/2009 - 05/2014
Provide first line technical support for various IT systems and peripherals.
Write training guides as needed.
Write Standard Operating Procedures to facilitate more efficient repairs.
Install and configure computer systems and peripherals.
Deliver computer desktop support services to clients in a corporate environment.
Prioritize tasks by their order of importance and be inclusive of new tasks as they arise.
Understand, comply, and ensure clients adhere to DND policies and procedures regarding IT equipment and Information Management and Security.
Meet Service Level Agreement deadlines.
Help Desk Technician / Department of National Defence - 01/2008 - 01/2009
Provide instruction and explanations on computer software and hardware to clients over the phone or in person.
Write training guides as needed.
Write Standard Operating Procedures to facilitate more efficient repairs.
Open work orders and record fault/symptoms using an electronic work order system.
Identify and assist in remediation of trends.
Prioritize and manage work timetable to efficiently carry out duties.
Assist IS Maintenance duties.
Provide outstanding customer service.
Maintain confidentiality of Protected B information.
Understand, comply, and ensure clients adhere to DND policies and procedures regarding IT equipment and Information Management and Security
EDUCATION AND TRAINING
Medicine Hat College
Diploma: Computer Business Information Technology
REFERENCES
REFERENCES
Ryan Lamb – manager, Culligan Water Canada 403-***-****
Kelci Paterson - supervisor, Aramark Canada Ltd. 403-***-****
Cary Emerson - employer, Cary Emerson Realtor 403-***-****
Ian MacDonald - supervisor, CFB Suffield 403-***-****
ADDITIONAL INFORMATION
AWARDS AND COMMENDATIONS, 4 Academic Excellence Awards - Medicine Hat College Member of Phi Theta Kappa (international honours association)
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