Glycy Varghese

Project Manager

***, ******** ******

Kanata, Ontario, K2T0B9

873-***-****

ac88sd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

15+ years of experience in IT which includes over 8+ years in Application Support, 5 years in system testing and 2 years in development.

B-Tech Computer Science and Engineering

Languages :- English

Computer skills

• Unix shell scripting • Control-M • ITIL

• PL/SQL • Informatica • Agile

• Python • Xtrac • Spotify

• Flask Frame work • WebSphere • Devops

• Html • Service now • SDLC

• Java Script • Lotus notes

• core Java • JIRA

• Excel

• Micro soft word

• Power Point

• PPMC

I had received many appreciation mails, on-the-spot awards and team wards for the dedication, coordination and successful project delivery.

Quick learner, Subject matter expertise, leadership, compassionate, flexible, assertive, team player and a coordinator

WORK EXPERIENCE

Senior Project manager / Project Manager Jan/2016 -- Jan/2019

Fidelity Investments, Bangalore-India

Managed 10-member L2 support operations team

Managed multiple projects (FILI and HOBS) at the same time. Operational Responsibility of the projects

oFILI is fidelity Investments Life Insurance. It’s an annuity record keeping system which runs on oracle product called OIPA. The project runs on Agile model and adopted spotify model

oHOBS stand for Health and Other Benefits System. It is an Oracle-Apps based system, customized by Fidelity, to manage participant health and welfare benefit records

Conducted and managed impact analysis calls and took decisions for production incidents.

Conducted strategic meetings with stakeholders to create change plans and was implemented successfully

Understood current and future business goals and ongoing IT issues to ensure business success

Ensured that employees are following computer use policies, information security and privacy

Created release plans in collaboration with Dev and QA team.

Developed a renewal and upgrade schedule for company software program.

Ownership of modernizing the applications in production

I was an automation enabler

oImplemented CICD model in HOBS.

Participated in recruitment, orientation and ongoing training of new IT staff

Did performance review of the associates

Actively participated as a core committee member in women empowerment program in Fidelity India.

I was a core committee member for conducting outdoor activities for the business unit(BU)

Project Lead Jul/2012-Dec/2016

Fidelity Investments, Bangalore-India

Lead a team of 5 application support associates.

Increased customer satisfaction by resolving all escalated issues with the allowable time in order to meet the SLA

Served as point of escalations for internal external inquiries concerning project and application issues.

Conducted root cause analysis meetings with DEV and DBA for production impacts.

Initiated change requests based on investigations of current issue to endure proper solution delivery and tracked each change till it was successfully resolved

Day to day work assignment

Gave directions to the team to complete their tasks

Groomed the team for the business success.

Responsible for the project transitions between sites (US and India).

Daily co-ordination between on shore and offshore

Identified and provided the technical and soft skill training requirements for the team

Conducted Gyan-tree (knowledge sharing sessions) in BU level.

12X7 oncall support.

Associate software Engineer/Software Engineer/Senior software Engineer Jul/2005-Jun/2012

Fidelity Investments, Bangalore-India

Acquired in depth knowledge of systems allowing initial triage including but not limited to SQL queries, perusing application logs and reviews health of system to determine the impact, cause of resolution of issue

Automated daily morning validations.

12X7 on call support

Created and implemented automation scripts for application deployments which created efficiency of 50%

Deployed the packages to production and non-production

Performed the database refreshes in non-production

Disaster Recovery support

Monitored batch cycles

Attended feature reviews with system engineers and developers.

Developed system test cases and validated against the specification.

Documented system test cases

Developed, maintained and executed automated tests.

Automated GUI test cases using SAHI, QTP.

Prepared deployment guide.

Installed and configured system test environment.

Troubleshoot issues with developers.

Developed tools using python to analyze performance issues

Software Engineer Nov/2004-Jun/2005

Accenture, Bangalore-India

Worked as PL/SQL developer in a banking project

Kintana(PPMC) administrator

Utilization report creation

Support Executive (Contract) Jul/2004-Oct/2004

Hindustan Lever Ltd, Bangalore-India

Worked as application support Analyst

Automated many manual processing of files which saved 25% of manual effort

Software Trainee Jun/2003-Jul/2005

Hindustan Aeronautics Ltd, Bangalore-India

Worked as PL/SQL and Proc*C developer

EDUCATION

B-Tech in Computer Science and Engineering Cochin University of science and Technology Nov/1998-Nov-2002

PG Diploma in ML and AI International Institute of Information Technology, Bangalore In progress.

References available upon request

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