Project Manager
Resume:
Glycy Varghese
Project Manager
Kanata, Ontario, K2T0B9
*********@*****.***
SUMMARY OF QUALIFICATIONS
15+ years of experience in IT which includes over 8+ years in Application Support, 5 years in system testing and 2 years in development.
B-Tech Computer Science and Engineering
Languages :- English
Computer skills
• Unix shell scripting • Control-M • ITIL
• PL/SQL • Informatica • Agile
• Python • Xtrac • Spotify
• Flask Frame work • WebSphere • Devops
• Html • Service now • SDLC
• Java Script • Lotus notes
• core Java • JIRA
• Excel
• Micro soft word
• Power Point
• PPMC
I had received many appreciation mails, on-the-spot awards and team wards for the dedication, coordination and successful project delivery.
Quick learner, Subject matter expertise, leadership, compassionate, flexible, assertive, team player and a coordinator
WORK EXPERIENCE
Senior Project manager / Project Manager Jan/2016 -- Jan/2019
Fidelity Investments, Bangalore-India
Managed 10-member L2 support operations team
Managed multiple projects (FILI and HOBS) at the same time. Operational Responsibility of the projects
oFILI is fidelity Investments Life Insurance. It’s an annuity record keeping system which runs on oracle product called OIPA. The project runs on Agile model and adopted spotify model
oHOBS stand for Health and Other Benefits System. It is an Oracle-Apps based system, customized by Fidelity, to manage participant health and welfare benefit records
Conducted and managed impact analysis calls and took decisions for production incidents.
Conducted strategic meetings with stakeholders to create change plans and was implemented successfully
Understood current and future business goals and ongoing IT issues to ensure business success
Ensured that employees are following computer use policies, information security and privacy
Created release plans in collaboration with Dev and QA team.
Developed a renewal and upgrade schedule for company software program.
Ownership of modernizing the applications in production
I was an automation enabler
oImplemented CICD model in HOBS.
Participated in recruitment, orientation and ongoing training of new IT staff
Did performance review of the associates
Actively participated as a core committee member in women empowerment program in Fidelity India.
I was a core committee member for conducting outdoor activities for the business unit(BU)
Project Lead Jul/2012-Dec/2016
Fidelity Investments, Bangalore-India
Lead a team of 5 application support associates.
Increased customer satisfaction by resolving all escalated issues with the allowable time in order to meet the SLA
Served as point of escalations for internal external inquiries concerning project and application issues.
Conducted root cause analysis meetings with DEV and DBA for production impacts.
Initiated change requests based on investigations of current issue to endure proper solution delivery and tracked each change till it was successfully resolved
Day to day work assignment
Gave directions to the team to complete their tasks
Groomed the team for the business success.
Responsible for the project transitions between sites (US and India).
Daily co-ordination between on shore and offshore
Identified and provided the technical and soft skill training requirements for the team
Conducted Gyan-tree (knowledge sharing sessions) in BU level.
12X7 oncall support.
Associate software Engineer/Software Engineer/Senior software Engineer Jul/2005-Jun/2012
Fidelity Investments, Bangalore-India
Acquired in depth knowledge of systems allowing initial triage including but not limited to SQL queries, perusing application logs and reviews health of system to determine the impact, cause of resolution of issue
Automated daily morning validations.
12X7 on call support
Created and implemented automation scripts for application deployments which created efficiency of 50%
Deployed the packages to production and non-production
Performed the database refreshes in non-production
Disaster Recovery support
Monitored batch cycles
Attended feature reviews with system engineers and developers.
Developed system test cases and validated against the specification.
Documented system test cases
Developed, maintained and executed automated tests.
Automated GUI test cases using SAHI, QTP.
Prepared deployment guide.
Installed and configured system test environment.
Troubleshoot issues with developers.
Developed tools using python to analyze performance issues
Software Engineer Nov/2004-Jun/2005
Accenture, Bangalore-India
Worked as PL/SQL developer in a banking project
Kintana(PPMC) administrator
Utilization report creation
Support Executive (Contract) Jul/2004-Oct/2004
Hindustan Lever Ltd, Bangalore-India
Worked as application support Analyst
Automated many manual processing of files which saved 25% of manual effort
Software Trainee Jun/2003-Jul/2005
Hindustan Aeronautics Ltd, Bangalore-India
Worked as PL/SQL and Proc*C developer
EDUCATION
B-Tech in Computer Science and Engineering Cochin University of science and Technology Nov/1998-Nov-2002
PG Diploma in ML and AI International Institute of Information Technology, Bangalore In progress.
References available upon request
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