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Customer Service Pharmacy Technician

Knoxville, Tennessee, United States
April 29, 2019

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DeShema Motley

**** **** ***** ***.


Date: April 29, 2019


I have experience in general office duties and great customer service. I feel that can work with just about anyone. I am a great team player, but can work by myself without any problem. My management skills gained at HillCrest South will be very useful in working with others as well. I also have medical terminology and can work in a doctor’s office.

I would like the opportunity to sit down to talk with you about your position and my abilities. I feel that I would be an extremely good fit, so much so that I would also be willing to talk with you about a trail period to make sure we both agree with my claims. I would be willing to be a contract worker for 30-90 days so we could both try this out. I can be reached at 865-***-**** any time before 12:00 p.m., I look forward to hearing from your company regarding this opportunity.


DeShema Motley

Enclosure: Resume

DeShema Motley

2046 EAST Fifth Ave.



Seeking a position in a office or medical setting that will help me gain more experience in customer services.

I am also working in a call center as a customer service rep.


Health professional with experience working independently as well as a part of team. Possess the ability to adapt to change and the ability to multitask. Proficient with using computers for word processing and data entry, as well as Microsoft PowerPoint, Word and Excel. Familiar with OSHA regulation and currently certified in Cardiopulmonary Resuscitation (CPR). Knowledgeable of the pharmacy setting and requirements.


3/08 – 11/08 National College of Business & Technology ~ Knoxville, TN

Pharmacy Technician Diploma. Classes emphasized

Pharmacy Operations


Dosage & Calculations

Medical Terminology

Human Relations

6/06 – 11/07 National College of Business & Technology ~ Knoxville, TN

Medical Office Specialist-Diploma. Classes emphasized:

Basic clerical functions to include scheduling and coordinating appointments, and performing data entry.

Developing typewritten documents and educational brochures.

Understanding the medical terminology and anatomy and physiology.

Obtained skills to perform medical accounting and medical office financial transactions.

5/99 – 12/00 Tennessee Technology Center ~ Knoxville, TN

9/10-3/11 Tennessee Technology Center

Cosmetology-Certificate. Classes emphasized:

Understanding OSHA regulations for both personal and public safety.

Acquired an understanding of the basic theories and clinical knowledge of the industry.

Put into practice the methodology of sterilization process, bacteriology, and sanitation.

Hands on knowledge of chemical components of solutions and the hazards of mixing volatile chemicals.

Enhancing customer service techniques to ensure client satisfaction.



Placing orders for Builders for new homes build for homeowners

Researching when the order will be shipped and if there is a delay or if something is back order and find replacement appliances till original order ships so the home can close.

Making outbound calls and taking inbound calls.

8/2017- 11/19/2018 Dial America

Getting customer’s to subscribe to satellite radio, taking payments over the phone.

5/16-08/17 Jewelry Television- Knoxville, Tn.

Customer Services

Placing orders for the customer

Taking payments for the orders

Advising when order should be received

04/16- 11/2016 Talbot’s

Customer Services

Placing orders for the customer and the store associate’s

Taking payment’s over the phone for the orders

Advising when order should be received

9/08- 11/08 Walgreens Fountain City ~ Knoxville, TN (120 hour externship)

Pharmacy Technician

Fill prescriptions

Scan and file hardcopy prescriptions

Key prescriptions on computer

5/08-10/10 Holiday Inn- Papermill ~ Knoxville, TN

Housekeeper/Assistant Supervisor

Cleaning of the hotel rooms

Perform general routine cleaning duties

Perform duties of supervisor when they are not present

Follow procedures for use of chemical products

Company was bought out and all previous employers were laid off.

6/06-4/08 ABM Janitorial Services ~ Knoxville, TN.


Perform routine maintenance and repairs on equipment to ensure working order.

Follow procedures for use of chemical cleaners

Alert management to the need for major repairs on equipment

Requisition and replenish supplies as needed

3/02-6/06 Hillcrest South Nursing Home ~ Knoxville, TN

Laundry Manager/Housekeeper

Promoted to laundry manager after 11/2 years on the job.

Managed the daily operations of the facilities laundry room and kept the residents clothing cleaned and sanitized – gathered and distributed linens

Ordered and replenished supplies as needed.

Performed routine maintenance and repairs on equipment.

Complied with Occupational Safety and Health Act (OSHA) guidelines and regulation.

Maintained cleanliness within and around residential area to ensure health standards were met.

Assisted residents with ambulatory needs.

Employee of the month in March of 2003 to April of 2004

8/11-11/15 GC Services-Knoxville, Tn.

Customer Services Rep for Sprint and American Water

Escalations Supervisor and Answering Phones, Assist

Customers with their cell phone services

Process payments over phone or make arrangements, Answer inbound and outbound calls

Assist customer with their water accounts taking payments over the phone to restore services

03/11 -08/11 Workforce Staffing 2000

Customer Services Rep

Started at GC Services through Workforce Staffing

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