Date: April 29, 2019
I have experience in general office duties and great customer service. I feel that can work with just about anyone. I am a great team player, but can work by myself without any problem. My management skills gained at HillCrest South will be very useful in working with others as well. I also have medical terminology and can work in a doctor’s office.
I would like the opportunity to sit down to talk with you about your position and my abilities. I feel that I would be an extremely good fit, so much so that I would also be willing to talk with you about a trail period to make sure we both agree with my claims. I would be willing to be a contract worker for 30-90 days so we could both try this out. I can be reached at 865-***-**** any time before 12:00 p.m., I look forward to hearing from your company regarding this opportunity.
2046 EAST Fifth Ave.
Seeking a position in a office or medical setting that will help me gain more experience in customer services.
I am also working in a call center as a customer service rep.
SUMMARY OF QUALIFICATIONS
Health professional with experience working independently as well as a part of team. Possess the ability to adapt to change and the ability to multitask. Proficient with using computers for word processing and data entry, as well as Microsoft PowerPoint, Word and Excel. Familiar with OSHA regulation and currently certified in Cardiopulmonary Resuscitation (CPR). Knowledgeable of the pharmacy setting and requirements.
3/08 – 11/08 National College of Business & Technology ~ Knoxville, TN
Pharmacy Technician Diploma. Classes emphasized
Dosage & Calculations
6/06 – 11/07 National College of Business & Technology ~ Knoxville, TN
Medical Office Specialist-Diploma. Classes emphasized:
Basic clerical functions to include scheduling and coordinating appointments, and performing data entry.
Developing typewritten documents and educational brochures.
Understanding the medical terminology and anatomy and physiology.
Obtained skills to perform medical accounting and medical office financial transactions.
5/99 – 12/00 Tennessee Technology Center ~ Knoxville, TN
9/10-3/11 Tennessee Technology Center
Cosmetology-Certificate. Classes emphasized:
Understanding OSHA regulations for both personal and public safety.
Acquired an understanding of the basic theories and clinical knowledge of the industry.
Put into practice the methodology of sterilization process, bacteriology, and sanitation.
Hands on knowledge of chemical components of solutions and the hazards of mixing volatile chemicals.
Enhancing customer service techniques to ensure client satisfaction.
11/26/2018 – PRESENT - RANDSTAD WORKFORCE/WHIRLPOOL
Placing orders for Builders for new homes build for homeowners
Researching when the order will be shipped and if there is a delay or if something is back order and find replacement appliances till original order ships so the home can close.
Making outbound calls and taking inbound calls.
8/2017- 11/19/2018 Dial America
Getting customer’s to subscribe to satellite radio, taking payments over the phone.
5/16-08/17 Jewelry Television- Knoxville, Tn.
Placing orders for the customer
Taking payments for the orders
Advising when order should be received
04/16- 11/2016 Talbot’s
Placing orders for the customer and the store associate’s
Taking payment’s over the phone for the orders
Advising when order should be received
9/08- 11/08 Walgreens Fountain City ~ Knoxville, TN (120 hour externship)
Scan and file hardcopy prescriptions
Key prescriptions on computer
5/08-10/10 Holiday Inn- Papermill ~ Knoxville, TN
Cleaning of the hotel rooms
Perform general routine cleaning duties
Perform duties of supervisor when they are not present
Follow procedures for use of chemical products
Company was bought out and all previous employers were laid off.
6/06-4/08 ABM Janitorial Services ~ Knoxville, TN.
Perform routine maintenance and repairs on equipment to ensure working order.
Follow procedures for use of chemical cleaners
Alert management to the need for major repairs on equipment
Requisition and replenish supplies as needed
3/02-6/06 Hillcrest South Nursing Home ~ Knoxville, TN
Promoted to laundry manager after 11/2 years on the job.
Managed the daily operations of the facilities laundry room and kept the residents clothing cleaned and sanitized – gathered and distributed linens
Ordered and replenished supplies as needed.
Performed routine maintenance and repairs on equipment.
Complied with Occupational Safety and Health Act (OSHA) guidelines and regulation.
Maintained cleanliness within and around residential area to ensure health standards were met.
Assisted residents with ambulatory needs.
Employee of the month in March of 2003 to April of 2004
8/11-11/15 GC Services-Knoxville, Tn.
Customer Services Rep for Sprint and American Water
Escalations Supervisor and Answering Phones, Assist
Customers with their cell phone services
Process payments over phone or make arrangements, Answer inbound and outbound calls
Assist customer with their water accounts taking payments over the phone to restore services
03/11 -08/11 Workforce Staffing 2000
Customer Services Rep
Started at GC Services through Workforce Staffing