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Manager Customer Service

Location:
Hoboken, New Jersey, 07030, United States
Salary:
55,000
Posted:
April 29, 2019

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Resume:

FRANK STINGONE

*** ********** ******

Hoboken, NJ 07030

ac88rm@r.postjobfree.com

201-***-****

EXPERIENCE

Secure Watch 24 LLC

*/**** ** *** ****, NY

*/**** ****** & COLLECTIONS SPECIALIST

(A full service provider of electronic and physical security services)

Responsible for the collections of all receivables totaling over 4 million dollars.

Enter all cash receipts and bank deposits

Placed delinquent accounts with collection agency.

Prepared weekly and monthly reports for cash projections.

United Envelope. LLC

8/2011 to Long Island City, NY

4/2016 CREDIT & COLLECTIONS SPECIALIST

(A leading printing and manufacturing company for over 75 years)

Responsible for the collections of receivables for three locations totaling over twenty million dollars.

Initiated credit investigations. Checked references and analyzed Dunn & Bradstreet reports to establish proper credit limits.

Administered billing of completed envelope jobs. Checked completed invoices to match PO’s or contracts

Created weekly and monthly reports of bad debt accounts, and accounts over 60 days past due. Placed accounts with collection agencies.

Gabriel & Co.

5/2009 to New York, NY

8/2011 COLLECTION SPECIALIST

(Established in 1989 in New York City, Gabriel & Co is a world-renowned presence in the Jewelry industry as a jewelry designer and manufacturer)

Responsible for collections of Jewelry purchase receivables. Manage a portfolio averaging monthly of 5 million dollars.

Negotiate payment plans with customers with acquisition of post dated checks. Help new orders achieve credit approval.

Reconcile accounts where receivables were misapplied, credits never given, or payments missing.

Liaison between sales, production, and customer service departments. Assist in all customer disputes.

Enter all credit card payments, apply receivables, enter discounts and reconcile all work.

Clear Channel Malls Inc.

2/2007 to New York, NY

5/2009 COLLECTIONS & ACCOUNTS RECEIVABLE/BILLING MANAGER

(Clear Channel Malls, a division of Clear Channel Outdoor, is a leading provider of Mall advertising across the nation. Clear Channel Outdoor is the world's largest outdoor advertising company with over 973,000 displays in more than 60 countries across 6 continents.)

Managed a portfolio averaging 8 million dollars in monthly receivables. Aggressively collected on past due balances using telephone, fax machine, mail, and email.

Investigated credit worthiness of companies by contacting trade and financial references and using online resources such as Dun & Bradstreet. Set credit limits from gathered information.

Entered all advertising contracts into PeopleSoft accounting software for billing. Created reports for Chief Financial Officer listing invoices mailed out monthly.

Continued on next page…

FRANK STINGONE

PAGE 2

1/2003 to SourceMedia Inc.

2/2007 New York, NY

COLLECTIONS SUPERVISOR

(SourceMedia Inc is a leading provider of data, software and services that allow organizations, across multiple industries, to maximize efficiency and facilitate compliance of their transactions.)

Supervised collections staff of six people handling a total receivable of 40 million dollars. Individual collector’s portfolio totaled an average of five million dollars monthly.

Administered annual performance reviews for collections staff. Made recommendations for pay increases.

Aggressively collected on six million-dollar international portfolio. Negotiated payment plans using credit cards and bank wires.

9/2002 to JCDecaux, Inc.

1/2003 New York, NY

CREDIT & COLLECTIONS REPRESENTATIVE

(With its international headquarters located in France, JCDecaux is one of the world’s largest media organizations specializing in the areas of airport and shopping mall advertising mediums.)

Responsible for collections of all airport and shopping mall advertising receivables totaling an average of 15 million dollars monthly.

Preformed all cash applications, check applies, and account reconciliations. Responsible for daily bank deposits.

Prepared monthly collection status report for controller and vice president showing large balance past due accounts and strategy to collect.

1996 to Primedia Inc.

9/2002 New York, NY

CREDIT MANAGER FOR SEVENTEEN MAGAZINE

(Primedia Inc. is a leading publisher of magazine titles such as New York Magazine, Seventeen Magazine, and American Baby. (Primedia Inc. has since sold many of these titles))

Successfully collected on all advertising receivables for Seventeen Magazine and the Youth Entertainment Group. Maintained all past due balanced under 90 days from invoice date.

Established proper credit limits after intensive credit investigation. Determined for new advertisers a credit line to be paid in 30 days or a payment upfront.

Prepared monthly aging report for director explaining collection efforts on past due accounts. Recommended accounts to be placed for legal or collection agency.

EDUCATION Rider University

1995 Lawrenceville, NJ

Bachelor of Arts Degree in Business Administration and Management

SKILLS Microsoft Great Plains, \Microsoft Excel 365, Web building.



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