Manager Program

Ramesh Endal (PMP, SAFe POPM)

248-***-**** ******.*****@*****.***

Senior Program Manager

**-**** ******* ** ******* revenue increases by delivering key initiatives valued at $10M+ and facilitating substantial cost savings by implementing new technologies at leading financial firms. Excel at leading IT & Business Project and Program Management and Go-to-Market for new products in addition to managing cloud/SaaS and digital transformation initiatives. Strong history of collaborating with leaders from across the organization to develop and launch flagship products that meet stakeholder needs. Experience managing teams of 25+ direct reports and communicating plans, strategies, and status to business technology executives at all levels.

Skills & Areas of Expertise

Project Management Program Management Product Development Product Management Go-to-Market Strategy Business & Marketing Strategy Software Development Lifecyle (SDLC) SAFe Agile Digital Transformation Cloud Computing SaaS Solutions Infrastructure Deployment

Recent Professional Experience

IPC SYSTEMS, Jersey City, NJ Nov. 2015 – Sep. 2017; Dec. 2018 – Mar. 2019

Senior Technical Program Manager, Cloud Solutions

Led Unigy360 cloud SaaS platform initiatives at a company that provides trading solutions to large financial firms. Managed product development for in-house cloud and third-party vendor products; also oversaw deployment across 7 global data centers. Additionally, led the Risk & Compliance business line PMO. Partnered with the product management team to develop business strategy, roadmap, and investment needs; also collaborated with R&D and Agile teams to develop products. Worked with cross-functional leads to build business processes and tools, contract documents, and sales and marketing strategies prior to product launches. Acted as EPIC product manager and owner of Quoting and Booking solutions development for new compliance products; partnered with other business lines to build and integrate products into SaaS cloud solutions. Sole point of contact for Risk & Compliance and Cloud product statuses, process governance, and reporting at executive levels.

Key Achievements:

Increased company revenue, improved trading efficiencies, and attracted new business by launching multiple compliance software and cloud SaaS products.

Drove a 75% increase in cost savings and enhanced operational efficiencies by deploying a multi-tenant voice recording product, modern database platform, and cloud initiatives.

Strengthened high availability and disaster recovery for the Unigy360 cloud by implementing a modern DB platform.

Enabled financial tech companies to attract new clients and transform their business by assisting with the planning and building of innovative compliance and cloud solutions software products.

PRUDENTIAL FINANCIALS, Woodbridge, NJ Jun. 2012 – May 2014; Dec. 2014 – May 2015; Sep. 2017 – Dec. 2018

Solution Delivery Manager & Senior Project Manager (Consultant)

Oversaw program management for a new product launch initiative. Also managed the deployment of a multi-node infrastructure to enhance the high availability and disaster recovery procedure for business-critical and policy admin systems. Additionally, managed stand-up of new integration environment enterprise service bus (ESB) and new business rules engine (BRE) infrastructure.

Key Achievements:

Drove company growth by launching a new fixed annuity investment product that is currently the most popular product at market in its category.

Contributed to increasing revenue by $2B through delivering the launch of new annuity HDI and PDI investment products.

Decreased time to market for new product launches by delivering a new policy admin platform.

Reduced application and enrollment times by creating and leading an effective business modernization program.

Improved the Group Insurance Evidence of Insurability process while managing e-commerce initiatives.

VOYA FINANCIALS, Windsor, CT Jun. 2015 – Oct. 2015

Digital Program Manager (Consultant)

Served as Project and Program Manager for a $13M digital direct-to-consumer initiative that improved the company’s ability to attract, support, and engage customers. Also led implementation of a new retail investing trade platform that enabled customers and advisors to seamlessly manage their accounts and build relationships.

VOYA FINANCIALS PROGRAM MANAGER, continued

Key Achievement:

Played a major role in attracting new business and customers by transforming online investment and trading platforms using a solution that eliminated growth barriers.

MASSMUTUAL FINANCIAL GROUP, Enfield, CT Jul. 2014 – Dec. 2014

Senior Project Manager (Consultant), Digital

Managed the MassMutual Retirement Services Tech Strategy Program to transform its IT infrastructure. Led implementation of robust $10M+ Participant and Advisor digital portals that were built using the Sitecore content management system.

Key Achievements:

Played a key role in improving customer experience by creating new and enhanced web portals.

Made significant contributions to overall portal program success by standing up the critical Sitecore CMS system.

TRAVELERS INSURANCE, Hartford, CT Oct. 2007 – Sep. 2012

Senior Project Manager (Consultant), Digital Marketing

Served as Senior Project Manager for a variety of digital initiatives that significantly improved sales. Implemented game-changing cloud and SaaS technologies. Also implemented new data marts; leveraged industry-leading business intelligence (BI) technologies and framework that improved solutions across the pricing, research, and finance areas.

Key Achievements:

Increased sales conversion rate by 30% and response rate by 100% upon delivering new digital re-contact initiatives.

Delivered the Travelers Insurance Online Sales Strategy, which was instrumental in increasing sales conversions by 20%.

Drove $5M+ in annual cost savings by implementing innovative cloud technologies for digital campaigns and improving efficiencies in predictive modeling and product pricing decisions.

Additional Experience

IBM, Detroit, MI Aug. 2000 – Sep. 2007

Developer, Tech Lead, & Operations Manager

Oversaw a portfolio of 30+ applications and exhibited success in the areas of programming, technical leadership, operations, and maintenance leadership. Managed 30+ direct reports.

SILVERLINE TECHNOLOGIES LTD., Mumbai, India Jul. 1997 – Aug. 2000

Developer

Quickly promoted into a leadership role. Specialized in mainframe programming and systems development.

Education

Master of Science (MS) in Physics, Osmania University, Hyderabad, India

Bachelor of Science (BS) in Physics, Chemistry, Electronics & Math, Osmania University, Hyderabad, India

Certifications

SAFe 4 Product Owner/Product Manager, Scaled Agile, Inc.

Project Management Professional (PMP), Project Management Institute (PMI)

ITIL Certification

Tools & Processes

Tools: Sitecore CMS CA Clarity SharePoint IBM Rational Portfolio Manager HP MIS ITSM Service Now MS Project Visio

PowerPoint Project Management Tools Agile Tools - RTC Rally Jira Confluence

SDLC Processes: SAFe Agile, Infrastructure, Waterfall

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